Overview of The Franklin London - Starhotels Collezione

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Guest reviews

4.7 / 5Exceptional
212 reviews


  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant


Explore the area

Popular LocationBrompton Oratory1 min walk
Popular LocationVictoria and Albert Museum3 min walk
RestaurantL'Eto1 min walk
RestaurantChez Boubier1 min walk
AirportLondon (LHR-Heathrow)30 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Superior Double Room

    Superior Double Room

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Double Bed
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  • Deluxe Double Room

    Deluxe Double Room

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 King Bed
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  • Junior Suite

    Junior Suite

    Room amenities

    • 322 sq ft
    • Sleeps 2
    • 1 King Bed
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  • Executive Suite

    Executive Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed and 1 Twin Bed
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  • Single Room

    Single Room

    Room amenities

    • Sleeps 1
    • 1 Twin Bed
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  • Garden Suite

    Garden Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed and 1 Twin Bed
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  • Presidential Suite

    Presidential Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed and 1 Twin Bed
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About this area


Located in London's London City Centre neighborhood, The Franklin London - Starhotels Collezione is in the city center and near a metro station. Victoria and Albert Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Royal Albert Hall and Kensington Palace. Check out an event or a game at Stamford Bridge Stadium, and consider making time for London Eye, a top attraction not to be missed. Our guests love the hotel's location for the sightseeing.

Popular Location

What's nearby

  • Brompton Oratory - 1 min walk
  • Victoria and Albert Museum - 3 min walk
  • Harrods - 7 min walk
  • Imperial College London - 8 min walk
  • Natural History Museum - 10 min walk

Getting around

  • London Victoria Rail Station - 4 min drive
  • South Kensington Underground Station - 8 min walk
  • London (LHR-Heathrow) - 30 min drive


  • L'Eto - 1 min walk
  • Chez Boubier - 1 min walk
  • Café Vienna - 1 min walk
  • The Good Earth - 2 min walk
  • Kartell - 2 min walk
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About this property

The Franklin London - Starhotels Collezione

Luxury London hotel in London City Centre, walk to Victoria and Albert Museum
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a steam room, and massage/treatment rooms. All 35 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Property amenities


Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

No onsite parking available

Food and drink

Full breakfast available for a fee daily 7 AM–11 AM: GBP 35.00 for adults and GBP 17.50 for children
1 restaurant and 1 coffee shop/café
1 bar
24-hour room service

Things to do

24-hour fitness center
Steam room

Family friendly

Babysitting/childcare (surcharge)
Dry cleaning service
Laundry facilities
Soundproofed rooms


Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service

Languages spoken


Business services

Business center
Meeting rooms




Massage/treatment rooms
Treatment room
Turkish bath/hammam


Smoke-free property

Room amenities


Air conditioning
Blackout drapes/curtains
Down comforter
Frette Italian sheets
Heating (climate-controlled)
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding


Bathtub or shower
Designer toiletries
Hair dryer
Rainfall showerhead


Cable channels
Flat-screen TV
Premium channels

Food and drink

Free bottled water


Connecting rooms available
Free newspapers
Separate sitting area
Turndown service



Check-in available 24 hours
Express check-in


Check-out before 11 AM
Express check-out

Renovations and closures

This property is closed from 25 March 2020 to 1 May 2020 (dates subject to change).


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Property payment types

Diners Club
JCB International
American Express

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 35.00 for adults and GBP 17.50 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Franklin Hotel London
  • Franklin London
  • Franklin Hotel Starhotels Collezione London
  • Franklin Hotel Starhotels Collezione
  • Franklin Starhotels Collezione London
  • Franklin Starhotels Collezione
  • Franklin Starhotels Collezion
  • The Franklin Hotel Starhotels Collezione
  • The Franklin London - Starhotels Collezione Hotel
  • The Franklin London - Starhotels Collezione London
  • The Franklin London - Starhotels Collezione Hotel London
All reviews

Frequently asked questions

Guest reviews



5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful location in beautiful neighborhood and in walking distance to museums and activities in Knightsbridge. Beautiful decor and well designed boutique hotel. The staff were amazing and so helpful with inquiries and with recommendations for restaurants, helping reserve our table at a fantastic Italian restaurant close by. We will definitely stay here again next time we are in London.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Brilliant hotel with exceptional staff - loves everything about it and will be going back as soon as possible!

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service is very personal as it’s a smaller hotel. The staff open the doors every time you walk in & greet you with a smile every morning before we left the hotel and again upon return. The concierge, Miko & I’m forgetting the Italian gentlemen’s name, were genuinely helpful & friendly to help us book a tour of Stonehenge, find an excellent Indian restaurant (Veeraswamy) & other tourist sites. The room was 215sq feet & very spacious for two friends. We loved the heated bathroom floors, heated towel rack, the lighting options, comfortable bed, closet space, the heating system, large windows that can open, umbrellas, daily water bottles, & the steam room downstairs. The bar made delicious drinks & a tasty charcuterie board @ 15% off thx to Expedia. The lovely tour of our room amenities was given by a young lady with long brown hair. She also made our stay very enjoyable. Location wise The Franklin is a 6-8min walk from 2 tube stations & the neighborhood is safe. We used the South Ken station frequently as it was next to bakeries & shops. At least 3 museums are side by side within a 10min walk from the hotel. Finally, it’s pretty clean minus a little buildup on the shower walls. There isn’t a washroom fan so that might be the cause. Otherwise, the room is extremely clean. The steam room downstairs has towels & water bottles. We used our super heavy & comfy robes & slippers to go to the steam room. I’d definitely recommend this hotel. No need to look elsewhere.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the wonderful and warm welcome of the staff on the premises and the quiet and elegant location not far from Harrods and the Victoria and Albert Museum. the elegance setting and decor by Anoushka Hempel, the amazing breakfast and bar area with a great selection of food to choose and drinks. impeccable services. a small five star hotel which feels like home

Stayed 6 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrific friendly service. Excellent food. Great location. A gem!

Stayed 6 nights in Feb 2020