Ratings based on 841 Verified Reviews

4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Aug 1, 2017
A very lovely hotel. Great location. Would highly recommend that you stay here.
Comment from Hotel Management
Aug 10, 2017 by Alex, Hotel Management
Dear Guest Thank you for taking the time to review your stay, we are very happy to know that you enjoyed your visit and grateful that you will recommend the hotel. We hope to see you soon. Regards Alex Deputy manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet hotel.

Posted Jul 25, 2017
Pros: Very nice room and amenities. Also nice that hotel had a pub/ restaurant on main level.
Cons: Biggest drawback is no AC so our room was quite warm.
Location: Close to river walk so London Tower within 20-30 minute walking distance. London eye about the same in the other direction.
Close to river walk, which is much nicer than walking along a busy street.
Comment from Hotel Management
Jul 26, 2017 by Tracey Lewis, Hotel Management
Dear Guest Thank you for taking the time to review your recent stay with us, Thank you for all the comments im so sorry the lack of AC was noted but hopefully the Dyson fan helped Kind Regards Tracey Lewis General Manager
5 out of 5
by Susan J

Best Staff Ever!

Posted Jul 25, 2017 on Hotels
Kat welcomed us when we checked in, and, when we reported that our room had only one fan, she trackednanother down and brought it up herself. The staff is both friendly and good-humored. Romarerio, the bartender, was polite, funny, and extremely good at his job. Eva and Kat were very solicitous at breakfast service, making sure everyone was satisfied. Even the general manager checked in on us. I highly recommend this hotel.
Comment from Hotel Management
Jul 30, 2017
Dear Susan Thank you for taking the time to review your stay, and for all the lovely comments about our team we are very happy to know the service we provided was to the best standar i will be happy to give the team you feedback. Thank you for the recomendation and we hope to see you soon, it will be an honour to welcome you back. Regards Alex Deputy manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach, FL

Excellent location Southbank

Posted Jul 23, 2017
Great location by the Tate and the Globe; 3 blocks from Southwark tube station. Lovely staff including the attached Pub. Cute decor and modern bathroom.
Comment from Hotel Management
Jul 26, 2017 by Tracey Lewis, Hotel Management
Dear Guest Thank you for this fab review and 5*, I will pass on to the staff the comments Kind Regards Tracey Lewis General Manager
5 out of 5
by Nicola

Will Defiantly stay again and recommend

Posted Jul 18, 2017 on Hotels
Excellent stay, very friendly, convenient location
Comment from Hotel Management
Jul 23, 2017
Dear Nicola Thank you for taking the time to review your stay, we are very happy to know that you enjoyed your visit, we will be happy to give the feedback to our team. It will be an honour to welcome you back. We hope to see you soon. Regards Alex Deputy manager
4 out of 5
by A verified traveler

Posted Jul 16, 2017 on Hotels
We really thought this was a nice hotel. I wasn't expecting it to be so nice! Within walking distance to the EYE and other interesting places (parliament buildings...
Comment from Hotel Management
Jul 19, 2017
Dear Guest Wow thank you for the review and all the great comments, I'm glad we were better than expected Kind Regards Tracey Lewis GM
4 out of 5
by Heidi

Posted Jul 1, 2017 on Hotels
Such an amazing comfy bed. One step ahead and gave two free drinks per room for the inconvenience of the building work taking place around them even though we didn't hear anything. Would stay there again.
Comment from Hotel Management
Jul 6, 2017
Dear Heidi Thank you for taking the time to review your stay we are glad you enjoyed your visit and it will be an honour to welcome you back. We hope to see you soon. Regards Alex Deputy manager
4 out of 5
by Kyle

Great service & location

Posted Jun 28, 2017 on Hotels
The room has no air conditioner and it was incredibly hot and humid during our stay, which made sleeping difficult. However the room and hotel are very clean. The bar in the building is very nice. The staff was incredibly helpful, including the night manager, Sham, who was nice enough to assist us in securing food and booze at late night hours.
Comment from Hotel Management
Jul 6, 2017
Dear Kyle Thank you for taking the time to review your stay, we are glad you enjoyed the service our team provided and the cleanness of the hotel, we do apologise for the lack of air-conditioning we have a top of the range Dyson fan that we were hopping it will help with this but on your next visit please let us know and we can provided extra fan for your comfort. We hope to see you soon. Regards Alex Deputy manager
5 out of 5
by kathleen

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017
Thank You for the rating Kind Regards Tracey Lewis GM
5 out of 5
by Bret

Excellent Honeymoon Stay

Posted Jun 21, 2017 on Hotels
My wife and I had an excellent stay for our honeymoon. The staff was very accommodating and the bed was very comfortable. They did a couple small things for us since it was our honeymoon, which was really special. We had a small issue in the room which was attended to promptly. I would highly recommend staying here!
Comment from Hotel Management
Jun 25, 2017
Dear Bret Thank you so much for the review and spending your honeymoon with us too, I'm so happy to hear you had a great time Kind Regards Tracey Lewis GM