Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Connecticut

London for Anniversary

Posted Sep 10, 2016
Pros: Location.
Cons: Mattresses, pillows, cleanliness, plumbing check before new guests arrive.
Location: Location was good. Kensington Gardens across the street, tube and bus stations within 1-5 minutes, local shopping and convenience stores, quiet.
We chose the Milestone for it's outward appearance, room photographs, 5 star rating and location. One of the things we were looking forward to was a large room which this hotel promised. I think we had the smallest room in the worst part of the hotel: 5th floor right beside the elevators, with no view - as a matter of fact, the one window was so small they could only fit drapes on one side! Mattress was rock hard, pillows were so flat we had to ask for an extra. First night when we rolled down the bed, we found a soiled dinner napkin in the sheets! The room was either hot or cold, with no in between. Bathroom was large and pretty, but the sink did not drain correctly. The location was good, and it was only a 5 minute walk to the tube and had a bus stop 1 minute from hotel entrance. We have stayed in 2-3 star hotels with much better amenities all around at half the price. This stay was VERY disappointing.
5 out of 5
by A verified traveler from Verona

Hotel molto confortevole

Posted Aug 29, 2016
Pros: Personale, servizi, dimensione (non troppo grande) e costruzione storica dell' albergo tipicamente inglese.
Cons: Maggiore efficenza del personale all breakfast.
Hotel caratteristico, dotato di tutti i confort e servizi. Posizione centrale e molto tranquilla.
5 out of 5
by A verified traveler from California

Central and in the great area

Posted Aug 14, 2016
Amazing service! Wonderful location! Rooms are very well appointed.
4 out of 5
by A verified traveler from Tokyo

Posted Aug 3, 2016
親切なスタッフ、落ち着きのある雰囲気、快適な部屋。どれをとっても及第点だと思います。 立地もハイドパークの真ん前でありながら、どこに行くにも便利で、アクティブに動き回るもよし、ゆっくりのんびり過ごすのもよしのホテルです。
5 out of 5
by A verified traveler

Exceptional

Posted Jul 20, 2016
This hotel was exceptional in every way and made our stay in London that much more special.
3 out of 5
by A verified traveler from Greenville, SC

Pricy and noisy

Posted Jul 10, 2016
I booked this hotel after seeing good rating on Tripadvisor which was misleading. Don't understand why such hotel is listed as a Leading Hotels of the World! Pro: Staff very friendly, location ok. Cons: Pricy and noisy. The hotel is in an old historic building, rooms small, dated and have no sound proof. I requested a room away from the traffic but didn't get one. Was switched to a different room, and still not happy. I booked five nights but had to check out on the third day. We spend less amount of the money (£388/night at Milestone) and got two separate rooms in Marriott Hotel Kensington and were much happier there.
5 out of 5
by A verified traveler from 埼玉県

トラディショナルなホテル

Posted Jun 14, 2016
大きくはありませんが、ソーホー近辺のシティホテルとは違いとても伝統のあるホテルだと思いました。到着時にはウェルカムドリンク、プチギフト、手紙で添えられていました。スタッフの方もみなさんフレンドリーで、アフタヌーンティーも大変雰囲気よくかつ美味しかったです。近くのバス停から主要エリアにすぐ移動できるのでとても便利です。次回も是非また利用したいと思います。
5 out of 5
by Karen from Helsinki

Pure Class in London

Posted Jun 9, 2016 on Hotels
Everything a top class hotel should be. A fabulous, friendly, intimate environment. Great service, lovely food. Nothing is too much trouble. We cannot wait to return.
4 out of 5
by Andre

This traveler left a rating score only Posted Jun 1, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 26, 2016 on Hotels