Ratings based on 349 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by Andrew from Aberdeen
Great Service and extra little touchesPosted Feb 26, 2016 on Hotels
Great Service and extra little touches
by eleanor from Middlesbrough
Posted Feb 25, 2016 on Hotels
the hotel staff were very friendly and could not have been more helpful. They certainly made the customers feel special ensuring every person was treated as though they were the only ones staying at this hotel. The only slight criticism would be the price of the cocktails they are on the more expensive side. However this did not detract from our stay. We will make this hotel our preferred hotel for London stays. We have already booked for November.
Posted Feb 18, 2016 on Hotels
by A verified traveler
Trip for daughter's birthday over Valentine's DayPosted Feb 18, 2016
Pros: Rooms, amazing chocolates from the pastry chef, more than just attentive staff - they were amazing and caring - better than 4 seasons and hyatt !
Cons: Couldn't and wouldn't change a thing!
Amazing attentive staff that go the extra not just mile but extra 5 miles for their guests. I had difficulty securing reservations for Valentine's Day for my daughter's birthday and emailed the concierge who took care of it plus they set out age appropriate games in the room plus child sized bathrobe/slippers etc. the handmade chocolate selection they put out for us in our room each night and at turn-down with mini pillow spray or chocolate and fresh flowers replaced as needed in the room - everyone was so attentive to every detail and made our stay perfect. My husband and I came down with a stomach bug on our trip to the UK and the hotel was able to send up our meals to our room from the restaurant rather than just room service (though sadly our stomachs were too upset to appreciate the beautifully prepared food... but the cream of cauliflower soup with truffles was a wonderful "cure". The bellman Togarashi (I appologize if I remembered his name incorrectly) was amazing with a tour for the hotel on check-in and the concierge staff was all top notch! The staff recognized us by name on several occasions and were always absolutely gracious and checked on us and our recovery. The rooms were gorgeous and well decorated and functional and they were kind enough to upgrade us to master suite from petite suite for this anniversary and birthday trip. If there were 10 stars, I'd give them all 10.
by Yoni from Tel aviv
Pleasent stayPosted Feb 16, 2016 on Hotels
Generally speaking it was a nice experience. I was upgraded to a king size room, which by surprise had 2 floors:one floor with a bed and another with bathroom and a closet. this arrangement was NOT that convenient cause it had about 10 steps between - so I was going up and down the stairs. Nice view from the window. Great stuff. The bed was not that comfortable and disappointing, but yet - pretty big.
by Jason from Indiana, USA
Great "Boutique Feeling" HotelPosted Feb 15, 2016 on Hotels
Selected this from TripAdvisor ratings and was not disappointed. It was exactly what I was looking for in my first London experience. The rooms were small for 2 people, but we were with others and each room was unique and had its own personality. The desk and all staff were awesome. I would definitely return to this hotel. It also has a row of shops/bars a couple blocks away and the Underground is close too.
by A verified traveler
Top classPosted Feb 14, 2016 on Hotels
Theatre booked was within walking distance as was Euston station. It was in the perfect position. The hotel staff went out of their way to be helpful and it was very comfortable especially the bed. Excellent hotel.
by A verified traveler from 東京
スタッフが優しい居心地のよいホテルPosted Feb 10, 2016
by Shaun from Shaw
Fantastic servicePosted Feb 6, 2016 on Hotels
The service at this hotel was some of the best I'd received at any hotel in the world.
Posted Jan 28, 2016 on Hotels
The location could not have been more perfect for us! On a beautiful, quiet street, close to a park but still only a short walk from Soho, Covent Garden, Farringdon, etc. Perfect! Staff was so friendly, kind, outgoing, and helpful. Everything was gorgeous!