Posted Jul 8, 2016
The hotel is on a beautiful, quiet street, with the most incredible staff! From the moment you walk into the very beautiful lobby, to your large very clean room, you are treated like you are their only guest. We can't say enough about the staff, Jorge, Patric, Mark, Tioshi, went beyond their duty to arrange tours, tickets, recommend delicious restaurants. The ambience of the hotel is quiet, comfortable and welcoming, from sitting in the parlor enjoying coffee or enjoying a delicious drink in the bar. We have stayed in five star hotels, but the service and attention by the staff rate this hotel a ten star! We forgot to tell the staff thank you for the gorgeous 4th of July dessert they left in our room! Just another personal touch other hotels don't think about. We spoke with other guest, who will not stay anywhere else while in London, we can't agree more! It will be our hotel from now on, thank you again Jorge, Patric, and the wonderful gentleman who walked us all the way to the tube with our luggage when we departed London!