Ratings based on 795 Verified Reviews

3.3 out of 5
77% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Part new painted.

Posted Dec 18, 2016
Staffs very helpful. Only servicing continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Okay stay in the middle of london. Value for money

Posted Dec 18, 2016
The reception was moved accross the road and we were booked at the 5th level. No elevators at the hotel itself so we had to bring all our luggage up. If you have heavy luggage, best to stay in the lower floors. Reception and staff were excellent though.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Dec 10, 2016
Pros: Convenient and the right price!
Cons: Secondary glazing on the old windows!
Location: Walking distance from Hyde Park, Oxford Street loads of things close by to do. London on your doorstep.
Room was freshly decorated, bedding and shower room clean. Only downfall was the old wooden windows letting in all the street noise! There was a lovely choice for breakfast too.
2 out of 5
by A verified traveler

Inconvenience - not worth the money!

Posted Oct 13, 2016 on Hotels
Not so good. 6 flights of stairs with no elevator, and no one to help carry luggage- very inconvenient. The free breakfast was not so good either. The location was across the street from the checkin, another disappointment.
2 out of 5
by A verified traveler

Last resort only

Posted Oct 7, 2016
Pros: Location. Staff were polite.
Cons: Pretty much everything else.
Room smelled badly of smoke. Very small bathroom with obstructed entry (low beam). I was given a 4th (USA 5th) floor room and there is no lift. Floorboards creak badly throughout. Overall appearance is shabby. I will not be staying here again.
1 out of 5
by A verified traveler

Will never come back

Posted Sep 15, 2016 on Hotels
It was not a cheap option. The reception is in a different building. There was no electricity in the room and it took them over 2 hours for them to send someone to fix the problem. The photos of the rooms made it look New , contemporary and big. In reality is was very small and the toilet was very small. Every thing was taty and old.
3 out of 5
by A verified traveler

Ok value for money but very hot and stuffy room

Posted Sep 2, 2016 on Wotif
Pros: Location
Cons: Weird security system of having to leave room key with reception at hotel over the road everytime you go out.
Room hot with no air conditioning and large windows that faced the afternoon sun. TV didn't work and phone couldn't connect to outside line for local call. Wifi only worked in reception area. (Reception staff did offer to send someone to fix TV and phone when alerted to issue). Room and bathroom very small, as expected for price, but otherwise tidy and comfortable. Great location close to Hyde Park. Weird security system of having to leave room key with reception at hotel over the road everytime you go out. Very annoying and seemed like a strange solution to the potentional issue of people losing room keys.
3 out of 5
by Nicolas

This traveler left a rating score only Posted Aug 4, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jul 25, 2016
Pros: Friendliness and cleanliness.
Cons: Carpet leading to dining room requires cleaning.
Location: close to tube station
Welcoming hotel situated close to Paddington station. Room was clean and staff friendly. Would recommend as an ideal family base.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Very reasonably priced

Posted Jul 22, 2016
Pros: The location
Cons: Lobby needs and upgrade. WiFi needs to work on upper floors.
Location: Great location, so close to Paddington Station.
Nice hotel, close to Paddington Station. Hotel staff is considerate and helpful. Hotel lobby could use some new paint but my room was in great condition. and the wireless network doesn't work on the upper floors.