Ratings based on 3,355 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location for museums, transportation

Posted May 26, 2017
Pros: Locationf
Cons: Room size, staff at breakfast.
Location: 4 museums, three subway lines, lots of small restaurants
Room a bit too small. No significant drawer space for clothes. Helpful staff. Breakfast somewhat understaffed. Some mold in shower area. Great for transportation, restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from M.

Close to the tube station.

Posted May 26, 2017
Close to tube station. Located on a street that turns into a main road, within walking distance to many little eateries, pubs and shops. Hotel facilities are beautiful, staff is very friendly and helpful, rooms are clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey, USA

Lovely hotel - great location (Knightsbridge)

Posted May 23, 2017
Pros: Location, location, location - awesome!!! The staff are also incredibly helpful.
Cons: Wifi reception. This really is not the best and very frustrating, especially when one is trying to reach children and family members.
Location: V&A Museum is literally across the road. Harrods is a stone's throw away; and totally within walking distance - like 5 mins. Close to restaurants.
Both my sister and I found the hotel to be very comfortable, neat, clean and the location is awesome. Knightsbridge is so close to Piccadilly; within walking distance of a lot of shops, banks, restaurants, and especially close to a Catholic Church. The Roman Catholic Cathedral is literally across the road from the Hotel and so beautiful. Also, the V&A Museum is literally across the road from the hotel. My only negative feedback is the wifi in the hotel. It's really not the best there is. Cell phone reception is not great either.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Comfortable with a Great Location

Posted May 22, 2017
We loved everything about the hotel except the food. We had a Grand Room which included a nice seating area so space was not an issue. The hotel is right between two underground stations, directly across from the V&A Museum, walking distance to Kensington Palace and down the street from Harrod's Food Court !
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great hotel In an excellent location

Posted May 21, 2017
Beautiful hotel in an excellent location, close to tube station and many cafes/restaurants. Could not be any closer to museums and Harrods was one block away. Fantastic breakfast, rooms were clean and a good size and having the "handy" phone for our use was awesome. I would highly recommend this hotel and would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, Alabama

Great Staff and location

Posted May 20, 2017
This hotel was convenient to everything. Blocks from metro, museums and Harrods. Excellent service staff. Would book it again without question
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location. Excellent hotel.

Posted May 18, 2017
The hotel is in a beautiful area. Close to major museums. 2 block walk to the South Kensington train. Great eating option nearby. The hotel was spotless. The room, while a little small, had everything needed. Awesome jetted soaker tub. The staff was friendly and very helpful. The breakfast offered a large selection. I highly recommend. I look forward to staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted May 16, 2017
The Hotel is an excellent location. It's right across the street from the Victoria and Albert museum. Very short walk to the tube and only a few blocks from Harrods to the east and Hyde Park to the north. The staff was very friendly and helpful. The breakfast that was included was a full English breakfast that was definitely an added bonus. Rooms are modest and could use some updating. With the being said, they were definitely clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Return visit

Posted May 16, 2017
Pros: The value it offers for type of hotel. Free breakfast is very good.
Cons: Although the rug is new, there is a squeaking floor when you step on some sections of the floor. New tile in bathroom as well.
Location: Hotel faces the Victoria and Albert museum. Impressive building. Walking distance to Harrods department store and to Kensington tube station.
I stay at this hotel due to location & staff. Breakfast to good and plentiful. Always friendly personnel. A little awkward to enter with luggage. It is next to the Aquila spa. Press the button to enter if you are caring your own luggage.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Clean and tidy however this hotel is a bit tired and cramped. There are no views or natural light in the rooms.