Ratings based on 927 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Tampa

Beautiful on the outside ... Sucks on the inside!!

Posted Sep 8, 2016 on Hotels
Do not let the beautiful building fool you, this hotel sucks!! The service is SO SLOW, expect to sit and wait up to 45 minutes for a simple cup of coffee. Whatever you do, do not call for a Bell Man to pick up your luggage when you are checking out, because they will not come.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Hello and thank you for your comments. I am so sorry that you had a number of issues during your visit. It is always disappointing receiving negative feedback and I will be addressing your comments with the relevant heads of department. We look forward to welcoming you back for a much improved stay!
5 out of 5
by A verified traveler from Melbourne

great hotel in a lovely location

Posted Sep 4, 2016 on Hotels
We found the location of this hotel perfect for us as we wanted a location close to the tube (3min walk to embankment station or Charing cross), by the river Thames, close to major attractions and in a quiet neighbourhood. If you want hustle and bustle, Soho is only 10minute walk away. The room itself (736) had a lovely river outlook, room was fully AC'd, and the free mini bar fridge was restocked almost daily with soft drinks, chips, flap jack and white wine. There is, of course, tea and coffee making facilities. Staff were excellent. We enjoyed our 5 night stay here and would recommend it very much.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
I am delighted that you had an enjoyable stay with us at The Royal Horseguards Hotel in one of our beautifully appointed bedrooms. Indeed our location is one of our greatest attributes within walking distance of London’s many attractions. Thank you once more for your kind comments! We hope to welcome you back for another enjoyable stay!
5 out of 5
by A verified traveler from Calif

Wonderful stay in London

Posted Sep 2, 2016 on Hotels
Great hotel, perfect location. Close to everything but far enough away from the crowds
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Hi and thanks for the feedback! Indeed we do have a fantastic location. Situated centrally alongside the River Thames in a peaceful haven yet only minutes away from the glamorous West End, bustle of Soho, Leicester Square, Piccadilly Circus and cobbled stoned streets of Covent Garden. It would be our absolute pleasure to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Natchez, MS

Fabulous Hotel A++++++

Posted Sep 2, 2016
Absolutely a positive experience in every way. Great location, lovely property and excellent staff. Plan to return soon!
Comment from Hotel Management
Sep 2, 2016 by t, Hotel Management
Hi and thank you for the lovely feedback! We are so pleased that you thoroughly enjoyed your stay with us. We look forward to welcoming you back for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very pleasant experience

Posted Aug 29, 2016
A very nice hotel, very well situated for tourists. Staff are helpful and friendly, a very nice experience overall. Only issue would be that the in room TV was almost comically bad, very small screen with resolution that was reminiscent of the 80's. That said, this should in no was detract from what is a stunning hotel and an amazing experience. I would recommend the 'garden view' option for your choice of room size.
Comment from Hotel Management
Aug 30, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thank you for your 5 out of 5 review! I am so pleased that you liked our regal hotel and found the team helpful and friendly. Out garden view certainly are beautiful, especially so in the summer with Whitehall Gardens in full bloom! We look forward to welcoming you back very soon for another great stay!
5 out of 5
by kim from Newport Beach California

Posted Aug 27, 2016 on Hotels
Incredible service And very welcoming . Staff are very professional Sending my daughter to college in London and it was a stress free environment for both of us made us feel at home
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Hello! I am so happy that our team contributed to a stress free visit and made you feel at home. We are proud of the hospitality our team extend to our guests and a courteous, helpful first impression goes a long way in making everyone feel welcome. We look forward to welcoming you back very soon for another great visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Well located

Posted Aug 27, 2016 on Wotif
Hotel was well located which suited us. We could walk to all the points of interest that we wanted to visit. Close the river and parks. Rooms were well maintained. We enjoyed our visit and would recommend to friends.
Comment from Hotel Management
Aug 30, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thank you for the review! I am so pleased to hear that we exceeded your expectations on every detail of your stay. Your positive feedback is greatly appreciated as our Management and team take great pride in ensuring that our historic hotel is impeccably maintained in every aspect. We greatly look forward to spoiling you on your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2016
Old fasion hotel. Not really a five star hotel but value for money
Comment from Hotel Management
Aug 30, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank you for the comments and review. I am so pleased that you liked our Victorian castle-like hotel and found us good value for money! We look forward to welcoming you back very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Greater NYC Area

Good hotel near Embankment Underground Station.

Posted Aug 26, 2016
Pros: The hotel staff was, with a few exceptions, helpful and the room was clean. Housekeeping was receptive and attentive.
Cons: Taking a shower in the bathtub is dangerous without a non-slip mat and the step-over height is ridiculous for people under average height.
Location: The hotel is near Trafalgar Square and the Thames.
The Royal Horseguards is a good hotel that is close to the London Eye and other attractions.
Comment from Hotel Management
Aug 26, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank you for your feedback! I am so pleased that you found the team helpful and our location useful. I will also be addressing your comments about the bathroom with my housekeeper and engineer. We look forward to welcoming you back for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Super Staff

Posted Aug 25, 2016 on Orbitz
Pros: Staff, location and history of building are superb
Cons: Would like a better fitness centre
Staff was superb. Attentive, helpful, engaging and constantly looking for ways to make my stay better
Comment from Hotel Management
Aug 30, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank for the high recommendation! The team will be delighted by your praise and knowing that they contributed to your enjoyable visit! We hope to have you re-visit in the very near future!