Ratings based on 927 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Wonderful hotel!

Posted Mar 25, 2017
Pros: Cleanliness, wonderful staff, very accommodating, reasonably priced.
Cons: the restaurant
Location: this hotel is a great central location. It is nearby to trafalgar square, big ben, london eye.. and much more
We had such a great experience at the Royal Horseguards Hotel. Highly recommend.
Comment from Hotel Management
Mar 28, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the rating and comments! I'm thrilled to know that you had an enjoyable stay with us and enjoyed every aspect of your stay. Thanks for the recommendation and we look forward to welcoming you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, friendly staff, luxury facilities

Posted Mar 23, 2017
Lovely stay at this hotel! When checking in, hotel staff was very friendly and accommodating. Room was clean and comfortable. Highly recommend afternoon tea here! Would definitely stay here again!
Comment from Hotel Management
Mar 23, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the high recommendation! I'm so pleased that you had a fantastic stay with us and enjoyed every aspect of your visit with us, including Afternoon Tea! From dainty sandwiches to decadently delicious cakes, each morsel is made to please your taste buds. Our Chef will be overjoyed by your gracious feedback, so thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
The only thing is the price of the breakfast. Couldn't find it written any where so when we were charged over £50 for two nearly fell on the floor. We didn't both have full English
Comment from Hotel Management
Mar 23, 2017 by The Royal Horseguards Hotel, Hotel Management
Hello and thanks for your feedback regarding your recent stay with us. Sorry that you found our breakfast pricey - we do complete regular price checks to ensure that we competitively priced in our market.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Nice traditional hotel in central London

Posted Mar 11, 2017
Pros: Generally very comfortable and conveniently located (close to my company's headquarters)
Cons: Lighting fixtures and room temperature controls. More flexible late checkout. I was only allowed 30 minutes. Next to nothing!
Location: Prime location close to Trafalgar square and many other interesting landmarks (Buckingham Palace, museums, etc.)
The room was very comfortable although it was a bit difficult to raise the temperature and the lighting fixtures were not very responsive and sometimes didn't work. Breakfast could be improved by accepting special requests from the guests like eggs cooked in different forms. The fried eggs available were not particularly appetizing.
Comment from Hotel Management
Mar 13, 2017 by The Royal Horseguards Hotel, Hotel Management
Hello and thank you for your feedback. I am sorry that you found trouble with some of the fixtures in your bedroom. On you next visit please let us know and we will send someone up to your bedroom to assist you. Also at breakfast we do offer an a la carte menu so please let your server know if you prefer something different. I am pleased to know that you liked our location and look forward to welcoming you back for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Home away from home

Posted Mar 7, 2017
Pros: Great afternoon tea. We were able to WALK to a different restaurant every night..
Location: This is walking distance from the Embankment tube stop and across the street from the Westminster Bridge ferry landing. Close to everything!
My wife and I had a lengthy 9 night stay at the Royal Horseguards. Everything you might think of was top drawer. Location, EXCELLENT staff, brilliant concierge, fantastic restaurant, etc. We returned nightly to a clean, comfortable and beautiful room. The only two VERY minor issues had to do with having to constantly re-sign in to the WI-FI (could've been our device) and the pillows. The bed had ample pillows but they were all the same and didn't offer a choice of firmness. I'm SURE that if we'd said something though, they would have immediately fixed it. We wholeheartedly recommend The Royal Horseguards.
Comment from Hotel Management
Mar 9, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the super photos. I am so pleased that you had a fantastic stay and that we exceeded your expectations. Sorry to hear that you did not like our pillows. On your next visit please let our team know and we will do our best to offer you alternate pillows. We would love to welcome you back for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Ideal location; wonderful concierge staff

Posted Feb 11, 2017
Short walk to attractions and theaters, tube station right in front of hotel. Train station 10 minute walk. London Eye right across the river, 15 minute walk to Westminster Abbey, 20 to Trafalgar Square & national gallery Comfortable. Great staff perfect location
Comment from Hotel Management
Feb 13, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi Patty and thanks for the super feedback. Our knowledgeable concierge will be delighted by your kind praise. It would be our pleasure to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
The Royal Horseguards is centrally located. The Underground is only 1 block away and many pubs and restaurants 2-3 blocks.
Comment from Hotel Management
Feb 6, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the 5* rating. I am delighted to know that found our super location useful - walking distance to so many of our city's attractions and with numerous transport links on our doorstep too!
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Great hotel close to the heart of everything

Posted Feb 5, 2017
Pros: It was NOT a Marriott. Charming hotel with an old world feel.
Location: Heart of London.
From start to finish we really enjoyed our five day stay here. The staff was courteous and went out of their way to make our stay enjoyable. This hotel is perfectly situated to give you access to everything in the heart of London. Easy walking distance to many sites. We would highly recommend it.
Comment from Hotel Management
Feb 6, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the great recommendation! I am so pleased that you had a great stay from start to finish! We look forward to welcoming you back for another enjoyable stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Next best thing to Buckingham

Posted Jan 15, 2017
The hotel staff was incredible. The concierge helped us find a pub, the tea room hosts were friendly and talked to us for several minutes. The room had a tv in the shower, heated floors and a view of the river and London eye. It's the best night I've had in a hotel in a long time.
Comment from Hotel Management
Jan 16, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi! Thanks for the positive feedback. I am so pleased that you enjoyed every aspect of your visit. We look forward to welcoming you back for another super stay soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel, Great Location

Posted Jan 8, 2017
Pros: The fantastic location.
Cons: The beds! Not very comfortable at all.
The hotel is in a fantastic location, right on the Embankment, which made for some spectacular views along the river. Didn't use the hotel facilities so can't really comment on them but the staff were all very helpful.
Comment from Hotel Management
Jan 9, 2017 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the comments. Sorry that you found our Royal approved Hypnos beds uncomfortable - on your next stay let us prove you with a topper to make your night more comfortable. On a lighter note, I am pleased that you liked our great location and found our team 5*