Ratings based on 858 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

2nd Stay At The Royal Horseguards Hotel

Posted Dec 1, 2016
Pros: Everything
Cons: I found the hotel met all of mine and my wife's expectations.
Location: We toured the city, the London Eye, London Dungeons, the Bavarian Christmas Village across the river, took in the theater, shopping, and restaurants.
We had such a terrific time in September when we stayed at the Royal Horseguards Hotel, we decided to stay there again in Late November. This hotel has a great service staff. The food is terrific. The rooms are very luxurious and well planned out, and the hotel is prefect for catching the Underground and seeing many local sights. I will stay there often when I am in London, generally, because it has charm and character of the early 1900s luxury hotel with all the amenities you expect in a stylish 2016 hotel. My compliments to the hotel owners for caring about their customers interests when staying at the hotel.
Comment from Hotel Management
Dec 2, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thanks for the great feedback. I am delighted that you had a second fantastic stay with us. We value our guest comments very much so thank you for the positive feedback and we look forward to welcoming you back to our regal hotel soon!
5 out of 5
by A verified traveler from Denver, CO

Great Central London Location

Posted Nov 30, 2016
Thoroughly enjoyed our stay with the Royal Horseguards Hotel. Our room was located on the 6th floor with a view of the London Eye. The room was about the size I would expect for London - not huge, but enough room for two adults and luggage. The only item requested was a down pillow - and they brought me two, which was a pleasant surprise. We were impressed by the 'mood lighting' switch, which helped to dim the lights and make the room feel like home. Hotel staff were very friendly. The lobby had fresh flowers and candles that were lit in the evening, adding the to ambiance. Excellent location in central London. The Embankment tube and Charing Cross station are a two minute walk from the front door. Hotel is close to Trafalgar Square, Big Ben, and a ten minute walk to Covent Garden. Easy to get to any location in London via public transportation or by foot/bicycle.
Comment from Hotel Management
Nov 30, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the great review! I am so pleased that you enjoyed our 5 star hospitality and enjoyed every aspect of your stay with us - from your stylish bedroom to our fantastic location. We hope to have the pleasure of hosting you very soon!
5 out of 5
by A verified traveler

Posted Nov 28, 2016
Very nice hotel, close to, but tucked away in a private area near the Embankment station.
Comment from Hotel Management
Nov 29, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the 5* rating. It's great to know that you enjoyed our favourable location tucked away in a tranquil spot. We look forward to welcoming you back for another great stay!
5 out of 5
by A verified traveler from Brookline, United States of America

excellent hotel

Posted Nov 28, 2016
Location: excellent location for theatre-going
The hotel was accommodating in allowing early registration and late departure. The room was excellent and the staff was efficient and helpfu.
Comment from Hotel Management
Nov 29, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank you for the review regarding your recent stay with us! I am pleased to know that we were able to accommodate your early check in and late check-out. The team will be pleased by your kind feedback!
4 out of 5
by A verified traveler from Tielt

Schitterend gelegen hotel in hartje Londen.

Posted Nov 22, 2016
Schitterend gelegen hotel in hartje Londen, vlakbij Trafalgar Square, Westminster Abbey en Big Ben en talrijke andere bezienswaardigheden. Het ligt ook op wandelafstand van de metro. Het hotel is gevestigd in een historisch gebouw (het vroegere gebouw van Scotland Yard), en is voorzien van alle moderne comfort voor de hotelgasten. Het personeel is erg professioneel en zeer vriendelijk. Globaal genomen zeer goede hotelervaring en zeer aan te bevelen voor een city trip of voor een zakenreis naar Londen.
Comment from Hotel Management
Nov 22, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank you for your kind feedback regarding your recent stay with us at The Royal Horseguards Hotel. We are proud in the service and standards we offer ensuring our guests have an enjoyable and comfortable stay. Although we have had many renovations in the past we are keen to maintain our rich historic heritage which dates back to dates back to Tudor times I am thrilled that you found the location of the hotel so useful. We certainly do have a prime location in London. We do look forward to welcoming you back for another superb stay!
4 out of 5
by A verified traveler from US

Great hotel with outside noise

Posted Nov 21, 2016
Pros: Wonderful staff, spotless public areas and guest room, wonderful location. Tube is 2 short blocks away. London Eye is across the Thames.
Cons: Street noise came through closed window. This is only major complaint. Only minor complaint is the light switches are confusing.
Location: Three blocks from Trafalgar square. Everything we wanted to do was within a mile except the Tower of London and Tower Bridge.
November 2016 trip to share in Remembrance Day, visit sites, and see plays.
Comment from Hotel Management
Nov 21, 2016 by The Royal Horseguards Hotel, Hotel Management
Hello and thank for the great feedback! Being a graded building we are unable to make any structural changes to our property, including replacing or glazing the windows of our rooms. I am however pleased to hear that you liked our central location - nestled by tranquil spot overlooking the River Thames, but also only a short distance from all the attractions that London has to offer. We look forward to welcoming you back for another great stay!
4 out of 5
by A verified traveler from US

Beautiful hotel, fabulous location

Posted Nov 20, 2016
Easy walking distance to many major sights. Beautiful hotel on the Thames.
Comment from Hotel Management
Nov 21, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the feedback! I am so happy to hear that you had a memorable experience with us. Our location in the district of St James is unrivalled. We are within walking distance of London attractions such as Leicester Square, Covent Garden, The Strand and Houses of Parliaments. We greatly look forward to welcoming you back for another fantastic visit!
5 out of 5
by A verified traveler

Great hotel quiet are great location beds super

Posted Nov 20, 2016
We had great time staff very welcoming and very keen to please and nothing appeared to much trouble. The meals we had were great. The location is good with views of the London eye and near to tube and short walk to bus and taxis yet away from all the noise of busy London. The only thing not enough taxis calling at the hotel when we were leaving due to traffic problems we could not get a taxi at the hotel but had to walk with luggage to Charing Cross
Comment from Hotel Management
Nov 21, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thank you for the review! The team will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We are proud in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensure you have an enjoyable and comfortable stay. I am sorry to hear that you were unable to get a taxi from outside the hotel. Unfortunately road closures are out of our control and we do make every effort to inform guests of the disruption.We look forward to welcoming you back in the not too distant future.
3 out of 5
by A verified traveler from Oregon

Excellent location, uncomfortable bed

Posted Nov 17, 2016
Pros: Location!
Cons: The uncomfortable twin size bed was the biggest negative and the bathroom shower leak. For the price, new high quality beds are needed.
Location: Short walk to subway, restaurants, shopping, theater, museums, Big Ben, Westminster Abbey, shopping.
The Royal Horseguards Hotel location is ideal. Walking distance to fantastic restaurants, museums, theaters, and shopping. The bed was small for two people and very uncomfortable (hard). The shower leaked onto the bathroom floor which created daily challenges. We stayed five nights.
Comment from Hotel Management
Nov 21, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thank you for the feedback! I am sorry to hear that you found our beds hard. On your next visit let us fit a bed topper to your bed to ensure a more comfortable night. On a positive note I am pleased that you made full use of our great, central location. We greatly look forward to welcoming you back for a much improved visit!
5 out of 5
by A verified traveler from Wirral

A hidden treasure

Posted Nov 14, 2016
Pros: Being upgraded. A very short walk to the bits of London that matter
Cons: Only niggle was that the shower base were in need of regrouting. Otherwise it was faultless.
Location: Houses Of Parliament, the river, Trafalgar Square withe the galleries, Theater land.
Tucked away behind Whitehall this fabulous hotel has it all, comfort, excellent facilities, brilliant food and friendly staff.
Comment from Hotel Management
Nov 15, 2016 by The Royal Horseguards Hotel, Hotel Management
Hi and thanks for the feedback! I am delighted to know that you found every aspect of our hotel, including our 5* team exceptional. We pride ourselves in creating a warm and friendly environment, ensuring a memorable stay. I’m happy to know that you enjoyed our prime location in the heart of London. We are indeed minutes away from the West End, with its countless bars, restaurants, theatres, museums and galleries. We look forward to welcoming you back very soon!