Glorified 3-star hotel
Posted Feb 27, 2017
This is by far the worst hotel I've stayed at in London. I travel to London often, and usually stay at 4 or 5 star hotels in the Westminster area. This time I decided to try a new neighborhood. This hotel is not a 4 star. It is a glorified 3 star hotel (and I'm being generous). While it is quite "charming", it failed to meet my expectations of 4 star quality. First off our room (as the majority of their rooms) was in the basement. No big deal, except that their elevator wasn't working that weekend so my husband and I had to lug our luggage up the stairs to check out, as they didn't have a bell man on staff at 7 am. Staff was friendly but not overly accommodating, especially after I refused to pay to "upgrade to a better room". What I thought was absolutely ridiculous is that they end their "turn down service" at 5pm (this is what I was told). So since we over slept on our nap the first day, we were denied turn down around 8 pm because "housekeeping went home". I asked to at least bring us the "complimentary water" that they claim to give at "turn down"- they did, but charged me almost 5£ (plus gratuity) at check out. I questioned this and the response from reception was "we only give complimentary water between 5-7 pm". I was appalled but did not want to argue any longer at 7 am before our long journey back home. Also, since I'm a Expedia VIP member, I was suppose to get 15% off food and beverage. That didn't happen either. I can go on and on... find another hotel!