Ratings based on 7,820 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from new york, NY

Super touristy area, no a/c

Posted May 29, 2017
No air conditioning, windows were tiny and had wooden folds so not much light or air could get in. For the price it was really disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brazil

Convenient for Covent Garden

Posted May 28, 2017
Nice attentive service at a convenient location for Covent Garden. Not far from Embankment tube station. Good selection of restaurants and pubs in the vicinity. Very professional staff, unintrusive yet helpful when requested. A comfortable stay and a safe bet for this area.
2 out of 5
by A verified traveler from San Francisco

Location only plus

Posted May 25, 2017
The room is very small and difficult to move around in. The fixtures in the tub are coreated and the fan does not come on. Feels shabby.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Great location, rude staff.

Posted May 24, 2017
Perfect location for being in London, clean rooms and quiet. The staff was not very helpful and at times rude.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Located in Covent Garden, close to all theatres

Posted May 21, 2017
Pros: Cleanliness
Cons: The door slamming.
Location: Theatres, restaurants/
Nice location, within walking distance to all theatres, restaurants and buses. Taxi's very handy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Tiny room. Television did not work

Posted May 21, 2017
Offensive that room was ready at noon but asked for 20 pounds to check in early Television did not consistently work Room was very tiny Soap and body wash too small
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Great location but teensy rooms.

Posted May 21, 2017
Pros: Location, staff, free wifi
Cons: Lighting and towel racks near the sink and shower in the bathroom.
Location: Covent Garden, Somerset House, theater, Underground, restaurants, bars, LOTS!
The hotel was very convieniently located, and the staff was great. But a twin bed in a 10x6' room with a window on an artificially lit (24 hours) scaffolded courtyard was too much even for me, and I am not one of those Americans who usually complains about the size of hotel rooms in London and Paris.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

"Right" side of the road

Posted May 19, 2017
Pros: Phillip (doorman) Steven (concierge)...location and ambience
Cons: nada
Location: If it's worth seeing...you are already close. Just stroll on out
From Phillip's welcome to Steven's help...just a first class experience! What a great location..Trafalgar Square, Buckingham Palace...Just a pleasant stroll on the streets of London. Extremely quiet..nice to reflect on the days adventures.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Yorkshire

Perfect Location

Posted May 18, 2017
Pros: clean, neat, efficient staff
Cons: breakfast
Location: Covent Garden literally 5 minutes walk Savoy Theatre 2 minutes walk Bond Street 20 minutes
I had booked to see 'Dreamgirls' at the Savoy Theatre which was directly opposite the Strand Palace Hotel, I couldn't have picked a better hotel apart from the Savoy Hotel which was next door to the theatre but much, much more expensive! I had a single room which was small but clean and had everything I needed. Breakfast was OK, it was a buffet, I ate early but it seemed like the food had been out for a while, the bacon was dry and the eggs were just warm. The Strand Palace is in a perfect location for shopping too as it's literally steps to Covent Garden.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted May 17, 2017
Pros: Good location
Cons: It was fine
Location: Very close to Covent Garden, Theatres and Trafalgar Square.
It was fine. It's a Hotel in the misled of London and it was fine. I had concerns that there mi8ght be traffic noise, but there wasn't.