Ratings based on 808 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Holly Springs, NC

Excellent Hotel

Posted Aug 13, 2015
Pros: Staff, rooms, breakfast, location.
Cons: Nothing....it was excellent
Location: Location was perfect. Walking distance to Victoria Station and all the attractions.
Our experience at the Windemere was wonderful. The staff, the rooms, the breakfast, etc.... it was excellent. The staff couldn't have been more accommodating if they tried. They were proactive advising us about the underground being on the strike for the day so we could make alternative plans. I would highly recommend this hotel to anyone planning on visiting London. The location is excellent.
Comment from EPC
Aug 17, 2015 by Emily Hambi, The Windermere, EPC
Hi Donna Thank you so much for your lovely review. It is wonderful to hear that you enjoyed your stay with us, and had a wonderful "Windermere Experience". We hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesboro, TN

Cozy Room in a great neighborhood/Best Staff ever

Posted Aug 13, 2015
Pros: Staff!!!!!!!!!!!!!!!!!
Cons: Room size, but, of course, that comes with a much higher price.
Location: Easy walk to Victoria Coach Station, then Buckingham Palace and even the Hippodrome,
Greeted by professional & friendly staff and enjoyed all the amenities, great neighborhood. Recommend the Jugged Hare for traditional English fare.
Comment from EPC
Aug 17, 2015 by Emily Hambi, The Windermere, EPC
Hi Tommy Thank you for your amazing review. I am very pleased your enjoyed your recent stay with us. We hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hilversum

Net hotelletje niet ver van het Victoria Station

Posted Aug 11, 2015
Pros: De inrichting, het personeel.
Cons: Badkamer was wel erg klein. We hadden kamer naast de voordeur en soms hoorde je mensen in en uit gaan. Plafonds kraken.
Location: Prima locatie op vijf minuten van het Victoria station. Mooie uitvalsbasis voor bezoek aan Londen.
Klein, eenvoudige kamers, kleine douche- annex wc maar prima voor een kort verblijf. Erg aardig en behulpzaam personeel. Redelijke prijs-kwaliteit verhouding. Prima ontbijt met buffet en inbegrepen a la carte english breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockville, MD

Nice Rooms, Near Victoria Station

Posted Aug 10, 2015
Pros: The location, staff, and wonderful breakfast are why I recommend this hotel. Brasserie is a nice dining option.
Location: Victoria Station, Golden tours, Saatchi Gallery, Westminster Abbey, Big Ben, London Eye, Buckingham Palace are all within walking distance.
This hotel is convenient to many attractions and Victoria Station is just a few blocks away. It is well maintained, is clean, and has a friendly and helpful staff. The building is an older one, but they do a nice job of keeping it up. The room is quite comfortable and the breakfast is fantastic. We also had dinner there in the Brasserie on our first evening there. It was delicious!
Comment from Hotel Management
Aug 13, 2015 by Emily Hambi, The Windermere, Hotel Management
Dear Bernadette Thank you so much. It is wonderful to read your review. I am very pleased to see that you enjoyed your stay with us, and made the most of our fabulous location. London has so much to offer, and we are an excellent base for exploring the city. Our building does indeed date back to the Victorian period (c. 1857). It does require a lot of love and attention in order to maintain it, and we certainly enjoy doing so! I am very glad you were able to enjoy the Windermere Brasserie for both breakfast and dinner. Thank you for choosing to stay with us. We all hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Eaton, OH

Wonderful little "Boutique" Hotel

Posted Aug 6, 2015
Pros: Friendly staff, cleanliness, nice breakfast
Location: A little off the beaten path, but a Hop-on-Hop-off stop, Victoria Station, and Victoria Coach Station are just a few blocks away.
We stayed at the Windermere during our visit to London. We were very pleased with the facility and the friendly, helpful staff. The free breakfast is plentiful, with eggs, ham, etc. to order, and wonderful fresh pastries. On our first night, after some trouble with stolen jewelry at the airport (United Airlines, at Newark, if you must know), and a big scare after I misplaced my wallet, we decided to eat dinner in the hotel dining room. We were the only two customers at the time, and the young chef prepared for us a wonderful steak dinner. The only reason I rated "Room Comfort" a 4 is because the rooms are very small. If you have a lot of luggage, it's a bit of a squeeze. Also, the hotel is on a very quiet residential street, and it is a 10-15 minute walk to most restaurants. The location is about five blocks south of Victoria Station. If you don't mind something a little out of the way, try this hotel. You won't be disappointed!
Comment from Hotel Management
Aug 9, 2015 by Emily Hambi, The Windermere, Hotel Management
Dear Tad Thank you for sharing your comments with us. I am so pleased to read your lovely comments, especially about our Windermere Brasserie (breakfast & dinner), our staff and location. It is such a shame that you had all that unwanted travel trouble, but I'm pleased we were able to welcome you with an excellent steak dinner. London rooms are smaller than what our US customers are used to back in the States. Our buildings are generally a bit older. Our own building dates back to 1857, and we've carefully maintained it over the years to accommodate all of our guests. We provide comfortable rooms, with all the modern amenities we love to enjoy. This includes free high-speed Wi-Fi and Air-Conditioning. We offer a range of room types in our collection; varying in size and therefore price. However, all of our room rates are inclusive of a fabulous breakfast, available every morning in the Windermere Brasserie. Thank you so much for choosing to stay with us. I am very pleased you enjoyed your "Windermere Experience" We hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from stockholm

bra beläget hotell

Posted Aug 4, 2015
Pros: personalen, att det var fräscht överallt, frukosten
Cons: ventilationen kanske kunde va något bättre för att få ut fukten efter man duschat
Location: nära till det mesta, bra läge
toppenställe med trevlig personal, den bästa frukosten vi ätit, badrummet toppen, hann aldrig utnyttja restaurangen på kvällen men menyn såg god ut. återvänder helt klart.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Quaint comfortable ... Walk to transportation

Posted Jul 29, 2015
Pros: Everything !
Cons: No
Location: Near bus & trains .. Shopping plaza
This hotel was perfect, staff was amazing. Close to victoria bus and train stations. Small hotel , family owned that is what made me choose it. Hotel is in a residential neighborhood where we felt safe, pub and coffee shop walking distance. We walked back to hotel each night well after dark . I could have stayed at any "chain" 4 star hotel but I chose this one and I was very pleased!! Rooms was small, but perfect. Pretty & most importantly clean. Restaurant in the hotel with an amazing chef Jacob. Breakfast was cooked to order. Hotel staff helped us navigate daily, ordered our fast track tickets and set us up with a tour. We also saw two plays while we were there, staff helped wit tickets. We stayed 7 nights and I can't think of one thing I didn't like . Wish I was there now!! 😉
Comment from Hotel Management
Aug 9, 2015 by Emily Hambi, The Windermere, Hotel Management
Hi Cindy Thank you so much for your review. It was such a pleasure meeting you. We hope to welcome you again, then next time you're in London!
4 out of 5
Recommended
for Everyone
by A verified traveler from Salzburg

Nettes, familiäres Stadthotel in guter Lage

Posted Jul 28, 2015
Pros: Das Zimmer und die Freundlichkeit der Angestellten.
Cons: Mehr Plätze beim Frühstück.
Location: In der Nähe der Victoria Station. Buckingham Palace und andere Sehenswürdigkeiten waren gut zu Fuß erreichbar.
Der Aufenthalt war für uns sehr angenehm. Die Angestellten waren sehr freundlich und zuvorkommend. Die Zimmer waren sauber und ein Lift war vorhanden. Das Frühstück wurde im Untergeschoß angeboten. Der Platz war begrenzt und so kam es auch vor, dass Gäste warten mussten, bis ein Tisch frei wurde. Meine Tochter und ich würden das Hotel bei unserem nächsten Aufenthalt wieder buchen, da es auch von der Lage her - Nähe Victoria Station - optimal war.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great stay!!

Posted Jul 28, 2015
We loved our stay at the Windermere. Excellent location. Walking distance to several attractions and to Victotia station (bus, train and underground) I definitely recommend it!
Comment from Hotel Management
Aug 8, 2015 by Emily Hambi, The Windermere, Hotel Management
Thank you Ana. It was lovely to meet you. We hope to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

清潔で綺麗なB&B

Posted Jul 23, 2015
ロンドン観光の際に利用しました。 主要な駅やバス停からも徒歩県内で利用しやすかったです。 部屋も清潔で特に不満はありません。しいていえば借りた部屋はバスタブがありませんでした。 フロントも24時間対応なので遅く帰っても安心です。