Standard Single Room, Ensuite | Egyptian cotton sheets, premium bedding, in-room safe

Reviews of The Windermere Hotel, London

4 out of 5
The Windermere Hotel, London
142-144 Warwick Way, Victoria, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luciano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Warm, friendly, helpful staff. We would absolutely stay here again. Loved the breakfast!
Stayed 6 nights in Mar 2024
Response from Emily on Mar 22, 2024
Thank you so much. It was a pleasure welcoming you. We hope to see you again!

10/10 Excellent

Kirstin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small family run hotel in a quiet safe residential area. Spotlessly clean, very friendly staff and a wonderful breakfast every morning.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 15, 2024
Thank you for sharing your review with us. We hope to have the pleasure of welcoming you again, for another great stay!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room and a great supportive bed with quality sheets and duvet. A good find in the Victoria Station vicinity. I will use again
Stayed 1 night in Mar 2024
Response from Emily on Mar 8, 2024
Thank you for choosing to stay with us. We also hope to welcome you again soon!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good few days. The staff were very polite and helpful. The room was quite spacious and very clean with a big, comfy bed, a good-sized bathroom and a roomy shower. The breakfast was better than expected, although a little limited time wise. The location is good, with a number places to eat close by and 3 underground stations within walking distance. We would happily stay there again.
Stayed 2 nights in Feb 2024
Response from Emily on Mar 8, 2024
Thank you for choosing to stay with us. We would be very pleased to welcome you again. Until next time!

10/10 Excellent

Karyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the excellent breakfast options and friendly staff.
Stayed 3 nights in Feb 2024
Response from Emily on Feb 27, 2024
Thank for sharing your positive feedback with us. We hope to welcome you again!

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff are efficient and friendly…we felt comfortable and well looked after. The breakfast is excellent. We would readily recommend the Windermere. JnG
Stayed 4 nights in Feb 2024
Response from Emily on Feb 26, 2024
Thank you for choosing to stay with us. We are delighted to have welcomed you, and thank you for recommending us. We hope to welcome you again!

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Small single room but it was very clean and tidy . Very friendly place . Can recommend it
Stayed 1 night in Feb 2024
Response from Emily on Feb 22, 2024
Thank you for your recommendation. We hope to welcome you again soon!

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel in central London, with character and very good value for money. The bed was very comfortable and the complimentary full English breakfast nice and filling (they had different options available as well). The place had a friendly vibe. I would very happily return there. The only slightly negative point is the sound proofing wasn't very good, but that's normal in older buildings.
Response from Emily on Feb 19, 2024
Thank you for sharing your positive comments with us. We are very pleased to have welcomed you this weekend, and it would be our pleasure to welcome you again!

8/10 Good

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and breakfast was nice - the next door neighbour was so noisy however kept talking since 6am
Stayed 1 night in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for choosing to stay with us. Our team is available 24/7, and is ready to provide any assistance. We hope to welcome you again.

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emily on Feb 3, 2024
Thank you for giving us your top marks! We hope to welcome you again for another great stay.

10/10 Excellent

Hetty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property with very attentive and helpful front desk staff. Even the smallest of rooms (Little Ben on the lower level) was pleasantly decorated, very clean, and contained all amenities. Little Ben also looked out onto a well-maintained courtyard an added plus. Breakfast was hearty and healthy. Highly recommend
Stayed 3 nights in Dec 2023
Response from Emily (Co-Owner) on Dec 22, 2023
Thank you for your lovely review. I am so pleased to see that you had a comfortable and enjoyable stay with us. Indeed, the Small (Comfort) Single may be small, but very well equipped. It is ideal for short stays. Thank you for your recommendation. We would be delighted to welcome you again.

8/10 Good

Darren

Stayed 1 night in Dec 2023
Response from Emily on Jan 8, 2024
Thank you for staying with us. We hope to welcome you again soon for another great stay!

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Emily (co-owner) on Jan 5, 2024
Thank you for choosing to stay with us. We hope to welcome you again for another fabulous stay!

10/10 Excellent

Luca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to the room to the wonderful breakfast every thing was excellent, professional and welcoming
Stayed 1 night in Dec 2023
Response from Emily (co-owner) on Dec 14, 2023
We are very pleased to given you a most enjoyable stay. We hope to welcome you again!

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hospitality was excellent. So friendly and helpful with any questions we had.
Stayed 3 nights in Nov 2023
Response from Emily (co-owner) on Nov 28, 2023
We are very pleased to have given you such an enjoyable stay. We hope to welcome you again!

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Great location, lovely, comfortable hotel. Sensibly priced. Super breakfast. Friendly, helpful and efficient staff. Charming owner. Couldn't ask for more in a London hotel.
Stayed 2 nights in Nov 2023
Response from Emily (co-owner) on Nov 19, 2023
Thank you for finding us! We hope to have the pleasure of welcoming you again.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Great hotel, I was surprised with the room and breakfast. Really good value for money
Stayed 1 night in Nov 2023
Response from Emily (co-owner) on Nov 19, 2023
Thank you for choosing to stay with us. We are very pleased to have exceeded your expectations. We hope to welcome you again!

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from Emily (co-owner) on Dec 6, 2023
Thank you for choosing to stay with us. We hope to welcome you again for another great stay!

10/10 Excellent

Gareth

Stayed 3 nights in Nov 2023
Response from Emily (co-owner) on Nov 19, 2023
Thank you for choosing to stay with us. We hope to welcome you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break
Lovely place,clean ,comfortable,great staff.great breakfast.
Stayed 1 night in Nov 2023
Response from Emily (co-owner) on Nov 19, 2023
Thank you for your review. We are delighted to have given you such a lovely stay. We hope to welcome you again!

10/10 Excellent

Erubey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a pretty good little spot, a bit away from Victoria where all the underground train services are but still within walking distance if you’re in good health. The staff is super friendly, and If you get the breakfast included, it is amazing. What we found a bit concerning was that the heat was automatically set to turn on at night, but managed to figure out how to turn it off. We are hot bodies and we wanted to use the air conditioner but the remote to turn it on was missing. We had to crack open the window to cool the room down, unfortunately there is no screen for the window, fortunately no bugs came in to chew us up. Upon receiving housekeeping services , I layer down on the bed and one of the pillows had a bad smell. Fortunately my second pillow smelled fresh and was able to get rest. Lastly after our last housekeeping service as well the house keeper left a window cleaner spray bottle in our bathroom. We were too tired to complain since we had a day trip to Paris and walked over 11miles that day.
Stayed 4 nights in Nov 2023
Response from Emily (co-owner) on Nov 19, 2023
Thank you for sharing your review with us. It was a pleasure welcoming you, and we hope to see you again. It's great that you made the most of our excellent location, and even managed a day trip to Paris. We do have air-conditioning in the summer months. You were with us in November during a cold spell, which called for central heating. Every room has a radiator which can be adjusted to control the temperature. All of our rooms have windows that open for lovely fresh air, and it is very common to open the windows in London. Fly screens are certainly not needed here, and you may have noticed on your travels that UK buildings do not have such screens. I am sorry to hear about the housekeeping errors, and I have already spoken to our team. Our team is on-site 24/7, so it is a shame that you did not ask us for assistance during your stay, as we could have rectified any issues immediately.We hope to welcome you again!

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. The breakfast was great, portions big enough to keep you fueled fir a day of sightseeing.
Stayed 3 nights in Nov 2023
Response from Emily (co-owner) on Nov 11, 2023
Thank you so much for your kind review. It was a pleasure welcoming you recently, and we certainly hope to welcome you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base for Central London
The Windermere hotel is a lovely boutique hotel situated a stone’s throw from Victoria railway and coach stations. Set in a chic neighbourhood, close to the King’s Road shopping district, it offers warm, stylish & clean rooms, including a delicious complimentary breakfast. The staff are welcoming and friendly. I warmly recommend the Windermere Hotel and look forward to staying again very soon.
Stayed 2 nights in Oct 2023
Response from Emily (co-owner) on Oct 31, 2023
Thank you so much for sharing your review. It was a pleasure welcoming you, and we hope to see you again when you return to London!

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Oct 2023
Response from Emily (co-owner) on Oct 31, 2023
We are very pleased to see that you enjoyed our breakfast. We hope to welcome you again for another great stay!

6/10 Okay

Paige

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Nice staff, but very limited amenities.
Stayed 1 night in Oct 2023
Response from Emily (co-owner) on Oct 31, 2023
Thank you for your comments. It is a shame that we did not meet your expectations. We are small boutique hotel (townhouse style) in Central London and do have limited amenities as advertised. We do however have a team on site 24 hours a day, drinks are available to order 24/7 for our guests, we offer complimentary wifi and complimentary breakfast to our guests. We hope to welcome you on another occasion.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windermere Hotel
A one night visit, but our second visit to this hotel. We were very happy with the experience.
Stayed 1 night in Oct 2023
Response from Emily (co-owner) on Oct 31, 2023
Thank you for your kind review. We hope to welcome you back soon, for a third time!

10/10 Excellent

Samantha

Traveled with partner
Liked: Amenities, property conditions & facilities
The Windemere was a fabulous place! The location was superb with so many great restaurants within a couples blocks and easy access to everywhere you could want to go. The room was small but well set up and the bathroom was very nice! The staff were very pleasant and the included breakfast was yummy!
Stayed 4 nights in Oct 2023
Response from The Windermere Team on Oct 22, 2023
Thank you for taking the time to share your positive experience with us. We sincerely hope you will choose to stay with us again.

10/10 Excellent

Mary, Parsippany

Traveled with family
Liked: Cleanliness, staff & service, amenities
Can’t say enough about this hotel. Owner was so personable and staff so helpful. Breakfast was excellent. We were in London pre-cruise and hotel was walkable to Victoria Coach station for transfer to Southampton.
Stayed 3 nights in Oct 2023
Response from Sylvia on Oct 22, 2023
Thank you Mary for your glowing review! We are all very happy that you have thoroughly enjoyed your stay with us and look forward to welcoming you back next time you are in London.

10/10 Excellent

alvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was relative small, it was functional and the entire property had a quaint feeling. The owners and the entire staff were fantastic. The breakfast was wonderful and we found the location was conveniently location near public transportation and within walking distance to many of the more popular sites.
Stayed 2 nights in Sep 2023
Response from The Windermere Team on Oct 23, 2023
Thank you Alvin for taking the time to review your stay at The Windermere and look forward to welcoming you back next time you are in London.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Great staff, very clean. The included breakfast was the best we have ever had!
Stayed 2 nights in Oct 2023
Response from Sylvia on Oct 15, 2023
Thank you Michael for taking the time to share your experience at The Windermere.

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Intimate feel, like a guest house. Lovely staff, actually felt like it was run by family. We walked to the Tate Britain, and to the theater. Plenty of dining nearby. Room was a little small. Breakfast, which has been well reviewed, was actually not to our liking. It felt too restricted, like you could have this with that but not that with that. Really nice neighborhood. Would definitely choose this hotel again in that neighborhood.
Stayed 1 night in Oct 2023
Response from Sylvia on Oct 17, 2023
Thank you for taking the time to review your stay with us. We are pleased to read that you have enjoyed (mostly) your stay with us and look forward to welcoming you back next time you are in London.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close & Cozy
Great little boutique hotel Superb breakfast Close to hop on hop off bus,Victoria Station and Buckingham palace
Stayed 2 nights in Sep 2023
Response from Sylvia on Oct 17, 2023
We are all pleased to hear that you have enjoyed your stay with us and look forward to welcoming you back.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great value, staff and breakfast!
All the staff at the hotel were great, the room was lovely and the breakfast was absolutely delicious! We had a great time and would definitely recommend- our only slight issue was that we could hear people moving about in the room above us very early in the morning. I guess it can’t be helped in an old building and it was probably just bad luck that the people in the room above perhaps an early flight thought.
Stayed 1 night in Sep 2023
Response from Sylvia on Oct 17, 2023
We appreciate sharing your positive experience at The Windermere. As it is a Victorian building complete soundproofing from within is not possible, all we ask is for guests to be aware of this. Had the Night Receptionist been made aware he would have discreetly called them to say this was happening. We look forward to welcoming you back next time you are in London.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
Lovely experience. Staff friendly and helpful. Comfortable.
Stayed 1 night in Sep 2023
Response from The Windermere Team on Oct 23, 2023
We are all very pleased you have thoroughly enjoyed your stay at The Windermere.

10/10 Excellent

Jeannie, Placentia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint. Appreciated its home like comfort vs a large chain hotel. You could hear creaks as people walk around but that was part of the charm. The breakfast was so much better than expected. Staff were wonderful. Easy walk to Victoria station. Would definitely stay here again. Thank you for a great stay!
Stayed 2 nights in Sep 2023
Response from Emily (co-owner) on Oct 28, 2023
Thank you for sharing your review with us. It is great to see that you enjoyed our personal charm and character. We hope to welcome you again too!

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
Our stay in the Windermere was excellent. All the staff was friendly and professional. The room was clean, comfortable and air conditioned. We appreciated the elevator and the room was large with lovely decor. Breakfast was outstanding. The chef did a great job preparing and cheerfully serving breakfast. We would have extended our stay if rooms were available. Convenient to Victoria station. Would definitely stay there again if we return to London.
Stayed 2 nights in Sep 2023
Response from Emily (co-owner) on Oct 28, 2023
Thank you for choosing to stay with us. We are all delighted to see that you enjoyed your stay with us. We also hope to have the pleasure of welcoming you again!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are difference they are true host
Stayed 6 nights in Sep 2023
Response from Emily (co-owner) on Sep 19, 2023
Thank you so very much for your kind words. We hope to have the pleasure of welcoming you again for another great stay!

10/10 Excellent

Stephen, Southbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel within easy walk of Victoria Station making all of London very accessible. Very friendly and helpful staff. Room was small but very nicely appointed. Thank you for a wonderful stay!
Stayed 2 nights in Sep 2023
Response from Emily on Sep 19, 2023
Thank you for choosing to stay with us. We are all delighted to see that you enjoyed our amazing location, and friendly hospitality. We hope to welcome you again!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super clean. Owners were so nice and the complimentary breakfast is awesome
Stayed 2 nights in Sep 2023
Response from Emily on Sep 19, 2023
We are so pleased to received your review. It was a pleasure welcoming you. We all hope to see you again!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm personality and hospitality provided a home away from home feeling. The food was amazing. It was close to all the main points of interest.
Stayed 2 nights in Sep 2023
Response from Sylvia on Sep 12, 2023
Thank you for your glowing review. It was our pleasure to accommodate you at The Windermere and look forward to welcoming you back when you are next in London.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sylvia on Sep 11, 2023
We are happy to read that you have enjoyed your stay with us and sincerely hope you will choose to stay with us again.

10/10 Excellent

john, Pensacola Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel highly recommend it! Staff was extremely friendly and helpful. The Breakfast was top notch.
Stayed 3 nights in Sep 2023
Response from Sylvia on Sep 11, 2023
Thank you for taking the time to review your stay with us and are happy you have thoroughly enjoyed it!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for London
The location is perfect. Very close to Victoria Station. The hotel is quiet and comfortable. The staff very helpful and friendly. Breakfast was great. Would definitely come back again to the premium room.
Stayed 2 nights in Sep 2023
Response from Emily on Sep 8, 2023
It is wonderful to see that you enjoyed your stay in one of our Superior rooms. This is our second largest room category, and very popular. That being said, we do have a variety of room sizes/categories to suit a variety of needs and budgets. We hope to have the pleasure of welcoming you again!!

10/10 Excellent

JOSELUIS, Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying in this hotel. I was upgraded to have an extra room for a group of three people. The owner was very nice by doing this. The hotel is clean with comfortable beds, and conveniently located closed to metro station.
Response from Emily on Sep 8, 2023
Thank you for your kind words. We are so pleased to have given you such a memorable stay. It is our pleasure to always assist our guests in whatever way we can. We hope to welcome you again!

8/10 Good

Kazuhiko, Hoffman Estates

Stayed 2 nights in Aug 2023
Response from Emily (co-owner) on Oct 28, 2023
Thank you for choosing to stay with us. We hope to welcome you again for another great stay!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Emily on Sep 8, 2023
Thank you for choosing to stay with us. We hope to welcome you again for another great stay!

8/10 Good

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to Victoria Station. Safe, relatively quiet neighborhood. Good breakfast. Rooms are small and the bathroom even smaller, but adequate. Friendly staff.
Stayed 1 night in Aug 2023
Response from Emily on Aug 23, 2023
Thank you for choosing to stay with us. We hope to welcome you again!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful hotel with lovely staff and a comfortable bed. The breakfast was fantastic to, what more could you ask for!.
Stayed 2 nights in Aug 2023
Response from Emily on Aug 17, 2023
Thank you for choosing to stay with us. We are delighted to have welcomed you recently, and we hope to see you again soon.

10/10 Excellent

CHIMENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Aug 2023
Response from Sylvia on Aug 13, 2023
All at The Windermere are very happy to hear that you have enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Randal

Liked: Cleanliness, staff & service
Best London Hotel.
Finally, we've discovered a London hotel with genuine friendly service. Excellent hotel with a fantastic breakfast. Thoroughly recommended.
Stayed 1 night in Aug 2023
Response from Emily on Aug 11, 2023
The pleasure was all ours! Thank you for finding us. We hope to welcome you again.