Ratings based on 10 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Charming British Inn

Posted Nov 25, 2016
Pros: Staff lit candles in the parlor in the evening. The fireplace was used. Tea was delicious. It felt to me as is I were in an earlier England.
Cons: Less heat in the room. A night shade for the window.
Location: Two blocks from Oxford Street, Hyde Park, Marble Arch tube station, many bus routes. Pretty streets near hotel, lots of cafes/pubs/restaurants.
We were welcomed even before we arrived with an exchange of emails responding with willingness to accommodate my request for an early check in (arriving in London early in the day from a transatlantic flight). When we did arrive, a very nice young woman assigned us to a lovely room in the back on the ground floor ("where it will be quiet, so you can get some sleep") and hustled the cleaning staff to finish the room pronto. This was a first in many arrivals overseas, and much appreciated. The small parlor is across the entry hall from the bar-cafe, and all are decorated with warmth, lots of dark wood, beautiful lighting, a working fireplace in the parlor, vases, books, and trinkets about. Two daily newspapers are provided in the parlor, and tea/coffee in one's room. Although breakfast is available on site, we chose to patronize a pub around the corner, and other choices abound in the neighborhood (dinner at the Indian/Pakistani restaurant across from the pub was utterly delicious). The bathroom we had was spacious and modern. It and the room were kept spotless. The room itself was pretty and comfortable. Off in a corner with only one adjacent room, we heard no noise from the hotel. The noise out the window was occasionally disruptive. The room was uncomfortably warm at night, so we had to keep the window open, which did let in some light & noise (not much of a hardship). Some staff knowledgeable, some not, but all are nice & try to help. A bit pricey for us but well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2016
I had an enjoyable stay at the Zetter Townhouse in London.
5 out of 5
Recommended
for Everyone
by A verified traveler from United States of America

Great choice

Posted Nov 8, 2016
Overall the stay was excellent and it's a first rate hotel. The staff was largely friendly and accommodating. There is no front desk per se and access to guest rooms is through the server area - - a bit odd but no problem. You are seconds from the marble arch tube stop. It's not cheap but has a slightly weathered funky elegance
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels
4 out of 5
by A verified traveler

Great hotel

Posted Aug 30, 2016 on Hotels
Great hotel in lovely area. Friendly staff. Rooms bit small but good size for London.
5 out of 5
by Michelle from San Francisco

Perfect short break

Posted Jun 30, 2016 on Hotels
The townhouse is in a nice street with cafes, restaurants, shopping and transport close by. The service was great at every point from check in, breakfast, requests for info, to check out - nothing was too much trouble. The room was incredibly comfortable and quiet. The "parlour" was a great area for coffee, light meal and breakfast - though I didn't have the time to try one of their cocktails....next time!
5 out of 5
by Kevin from Philadelphia, PA

Highly recommend this hotel for great London stay

Posted Jun 19, 2016 on Hotels
A fantastic hotel in a fantastic location. The staff were outstanding. The room was comfortable with all the desired amenities: slippers, robes, dimmable lights, Bose speakers, free Wifi, digital thermostat, mini-bar. The bar--for food, breakfast, and drinks--was outstanding. I felt at home, but home in a modern space with professional touches. I highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel

Posted Dec 18, 2015
Brilliant hotel, brilliant staff was a really nice experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr nettes uriges Hotel in zentraler Lage

Posted Dec 16, 2016
Ein sehr gemütliches Hotel nahe bei der U-Bahn Station Marble Arch, sehr nettes Personal, tolle Weihnachtsdekoration 😀 Wir fahren jederzeit gerne wieder hin.
5 out of 5
by A verified traveler

Skønt ophold og flot suite

Posted Apr 25, 2016 on Hotels
Vi har haft det skønneste ophold. For os har det været luksus. Vi har mødt venligt personale, stedet ligger lige bag Oxford Street og lå derfor tæt på alt. Vi kan kun anbefale et ophold her.