“Wonderful stay despite no A/C”
Posted Aug 2, 2016
Stayed here for a few nights recently and it was wonderful. Not far from the tube, and restaurants, and it's across from Hyde Park, great location, and the price was within my modest budget. The hotel itself was beautiful. Yes there were some issues, but it is an old building, so I chalked that up to longevity. The staff were nice and helpful, and the rooms were larger than the normal London rooms I'm used to, a plus. The only issue I had was there was no A/C. In the middle of July, and a rare heat wave in London, A/C would have been nice. The hotel did provide a fan, but that only helped so much. Other than that, my stay was comfortable. Recommend if you in town for a couple of night.
Comment from Hotel Management
Aug 5, 2016 by CRasmussen, Hotel Management
Thank you first and foremost for choosing our hotel for your London getaway, and also for taking the time to share your feedback with the online community.
I was absolutely delighted to hear that you enjoyed your time with us here at the Thistle Hyde Park. Being a period property we are lucky to have rooms larger than the London average, great for a longer break and a few trips to the West End shopping!
During your stay we did face issues with our air cooling system, a result of the above-average summer temperature. I am glad that our team attempted to resolve the matter but must apologise profusely for the inconvenience that was caused. Please rest assured that we are undertaking all the necessary restorative actions to ensure that this is not repeated moving forward.
I really hope that we will be getting the chance to welcome you back in the near future - we look forward to seeing you soon!
Clare Rasmussen, Hotel Manager