Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Comfortable hotel in city location

Posted Jul 22, 2015
Pros: Stunning views of the City including St Pauls. Beautiful reception area. Comfortable bed.
Cons: Faster check-in with more helpful staff.
Location: Close to Bank station, Royal Exchange and Bank of England museum.
We were upgraded to a room with a balcony giving stunning views of the City including St Pauls. Check-in was slow and staff did not fully explain how to use the lift. The cups and milk were stored in an unexpected location away from the coffee making machine.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Amazing hotel in the heart of the city

Posted Jul 19, 2015
I knew about this hotel having worked in the city for a while and decided to stay there on a trip back to London. Amazing service, great rooms, and a top location. Could not fault my experience and will definitely be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Fantastic hotel

Posted Jul 6, 2015
First class service and friendly staff. Couldn't of asked anymore
5 out of 5
Recommended
for Couples
by A verified traveler

Bank holiday weekend stay

Posted May 30, 2015 on Hotels
An overnight stay in the city. As a Sunday night and a Bank holiday it was quiet but the staff were able to suggest restaurants in the locality as the hotel one closes over the weekend.
4 out of 5
Recommended
for Couples
by A verified traveler

Lovely but grumpy

Posted May 19, 2015 on Hotels
Lovley room in a lovley hotel. Just a pity that the staff were miserable, grumpy and generally unhelpful.
4 out of 5
Recommended
for Couples
by Peter

This traveler left a rating score only Posted May 12, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

True 5-star hotel!

Posted May 9, 2015 on Hotels
The hotel room offers all amenities you need and the building is beautiful. Also the breakfast room is very nice. Room was clean. Service was good.
4 out of 5
Recommended
for Couples
by A verified traveler

good hotel, not so good service

Posted May 6, 2015 on Hotels
Service is not what you would expect from a 5 star hotel, but the hotel is very nice
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Edinburgh

Excellent stay

Posted May 6, 2015
Pros: It's location, and facilities.
Cons: Speed of service in the lounge.
Location: In the centre of The City of London close to Spitafields Market, but easy walking to all the main sites in the City.
Bank holiday stay in central London, this hotel is ideally situated in. The city of London, we wanted to explore the city & east end so perfect for this purpose, being close to Bank station the west end was easily accessible as well. The hotel is welcoming, comfortable with all the facilities you would want, service in the lounge was on occasion a little slow, but still very attentive. Would recommend this hotel but its location in the heart of the commercial rush of the city may not make it everybody's choice.
5 out of 5
Recommended
for Getaway With Friends
by Karim from Stockholm

Hidden gem in the City

Posted Apr 28, 2015 on Hotels
Pleasant stay, excellent service, good sized rooms.