Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jul 25, 2016
Was very noisy. Can hear people walking above and out in the hallway
2 out of 5
by A verified traveler from Texas

Not so great

Posted Jul 8, 2016
Cons: Air conditioning Service
The air conditioning in our room did not work. We reported this to the reception desk, but it was not addressed, so we had to complain again and be moved to a different room. The food and drink service in the lobby area was absolutely terrible. We couldn't get service until we physically walked over to the reception desk and asked them to call wait staff. Then, after finally getting a drink, no one would come to let us pay. This happened three different nights. It was ridiculously bad service. Cab drivers couldn't find it. And the door man ignored us every time we entered. Maybe we didn't look posh enough. This was a very disappointing experience overall.
4 out of 5
by A verified traveler from Glasgow, UK

Convenient location, comfortable beds

Posted Jun 13, 2016
Whilst the hotel isn't something to write about, it's still a hotel which has good service, clean rooms, good housekeeping and a convenient location. The only thing to note is that because it is based in the city, a lot of the shops nearby are closed on the weekend, however, Spitalfields is less than a 10 minute walk away or Bank station is very close which will take you to somewhere else in London.
5 out of 5
by A verified traveler from London

Posted Jun 6, 2016
Great hotel in the city. Good service from hotel staff, thoroughly enjoyed stay
4 out of 5
by vanessa

This traveler left a rating score only Posted Apr 19, 2016 on Hotels
5 out of 5
by Olivier

This traveler left a rating score only Posted Apr 4, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Mar 24, 2016
Friendly staff, excellent service beautiful hotel, comfy bed, great food.
5 out of 5
by Mary from Solihull

Marco Pierre White food at it's best!

Posted Mar 23, 2016 on Hotels
Wonderful evening spent in Wheelers Restaurant, beautiful food with superb service
5 out of 5
by A verified traveler from Central London

Excellent staff and accommodations!

Posted Mar 20, 2016
Excellent boutique hotel in Central London. The staff, rooms, restaurant and location are top notch. Walking distance to many fine restaurants and pubs, close to all of the main attractions.
3 out of 5
by Brian from brussels

Ticks the boxes .. but doesn't add up.

Posted Mar 13, 2016 on Hotels
Staff OK, but rather impersonal. Impossible to have room with opening window! Although they did open...but you had to have a key, which was not forthcoming. It's these 'little' things that make the difference between attentive and perfunctory service, ticking the boxes rather than actual hospitality