Ratings based on 435 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Texas
Not so greatPosted Jul 8, 2016
Cons: Air conditioning Service
The air conditioning in our room did not work. We reported this to the reception desk, but it was not addressed, so we had to complain again and be moved to a different room. The food and drink service in the lobby area was absolutely terrible. We couldn't get service until we physically walked over to the reception desk and asked them to call wait staff. Then, after finally getting a drink, no one would come to let us pay. This happened three different nights. It was ridiculously bad service. Cab drivers couldn't find it. And the door man ignored us every time we entered. Maybe we didn't look posh enough. This was a very disappointing experience overall.
by A verified traveler from Glasgow, UK
Convenient location, comfortable bedsPosted Jun 13, 2016
Whilst the hotel isn't something to write about, it's still a hotel which has good service, clean rooms, good housekeeping and a convenient location. The only thing to note is that because it is based in the city, a lot of the shops nearby are closed on the weekend, however, Spitalfields is less than a 10 minute walk away or Bank station is very close which will take you to somewhere else in London.
by A verified traveler from London
Posted Jun 6, 2016
Great hotel in the city. Good service from hotel staff, thoroughly enjoyed stay
Posted Apr 19, 2016 on Hotels
Posted Apr 4, 2016 on Hotels
by A verified traveler
Posted Mar 24, 2016
Friendly staff, excellent service beautiful hotel, comfy bed, great food.
by Mary from Solihull
Marco Pierre White food at it's best!Posted Mar 23, 2016 on Hotels
Wonderful evening spent in Wheelers Restaurant, beautiful food with superb service
by A verified traveler from Central London
Excellent staff and accommodations!Posted Mar 20, 2016
Excellent boutique hotel in Central London. The staff, rooms, restaurant and location are top notch. Walking distance to many fine restaurants and pubs, close to all of the main attractions.
by Brian from brussels
Ticks the boxes .. but doesn't add up.Posted Mar 13, 2016 on Hotels
Staff OK, but rather impersonal. Impossible to have room with opening window! Although they did open...but you had to have a key, which was not forthcoming. It's these 'little' things that make the difference between attentive and perfunctory service, ticking the boxes rather than actual hospitality
by A verified traveler
Wonderful hotel in bankside!Posted Feb 29, 2016 on Hotels
일단 뱅크쪽이여서 주변이 다 깔끔하고 조용하며 인파가 복잡하지 않아서 좋았어요. 호텔 직원분들도 친절하고 객실또한 너무 좋아서 꼭 다시 방문하고 싶습니다.