Ratings based on 165 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of the banking district.

Posted Jan 13, 2017
A beautiful hotel in the heart of the banking district. We were welcome with a glass of prosecco. The room was beautiful with an amazing bed and the little extras you would expect from a high class hotel. Would definitely recommend a stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wiltshire

A beautiful hotel in a great location

Posted Dec 12, 2016
Cons: Room 217 could do with a refurb.
Location: Close to Bank - so easy access to Central Line. Borough Market and Leadenhall Market nearby. Walking distance to St Pauls Cathedral.
The hotel has a very elegant entrance hall and the staff are very welcoming. Everything we asked for was provided quickly and efficiently. We booked three rooms. Two were excellent 207 and 107. One was slightly shabby and smelt a bit damp 217 but the bed was comfortable and everything we needed was provided including bathrobes and a nice coffee maker. Hotel is very close to Bank - so good access to Central Line. Breakfast was excellent, as were cocktails and snacks. If you would like afternoon tea book 24 hours in advance even if they are not busy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

London hotel in business district

Posted Oct 24, 2016
Pros: Room was great and staff very helpful. Marco Pierre White (Chef) also has a restaurant linked to hotel. Worth a visit.
Cons: nothing I didn't like about the hotel other than it bring in the business district
Location: London bridge close by? Museums & shopping also close by.
3 out of 5
by A verified traveler from Tallahassee, Florida

In the heart of the Business District

Posted Sep 7, 2016
Pros: It was convenient to the tube and to the event we traveled to London for.
Cons: Attitudes of the front desk staff and cater to the hotel guest.
Location: Walking distance to the attractions and to the tube.
Arrived at the hotel early due to an overnight flight. The hotel has a 2pm check in, we asked if we could get a room earlier than 2pm and were told(not very politely)that there wasn't one available. My husband made a comment and the man at the desk replied that he didn't care. We sat in the lobby for more than 4 hours, they waited until EXACTLY 2pm to give us the room. I have traveled extensively and understand a check in time, getting the room ready and what it entails, usually I would have left the luggage and walked around the city, but was too tired after the long journey. I have been given rooms early as they become available, I have never had to wait till the exact time of check in. While sitting there for 4+ hours, we didn't see anyone checking out, so how did rooms become available? I assume there were rooms available, but for whatever reason we were made to wait till 2pm. There were 3 other people waiting till 2pm also. The staff were friendly the rest of the days. The air conditioning in our room cooled, but not to the point we would like to have had it,no matter how long it ran or how low we set it, it didn't seem to get cooler. If not for the mold on the caulking in the shower and bathroom floor, I would rate the cleanliness a 5.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, a little too far from most things

Posted Aug 17, 2016
Everything about the hotel was wonderful, however, being based in the City, makes it very difficult to find places to eat, or drink outside of the hotel itself. This is especially true at the weekend when the city is pretty much closed. For those who don't know London very well, the City is the financial district of London and as you would imagine is focused on businessmen and not tourists.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2016
We had a lovely stay. Very friendly and informative receptionist. Hotel is conveniently located and offers complimentary coffee and water.
3 out of 5
by A verified traveler

Posted Jul 25, 2016
Was very noisy. Can hear people walking above and out in the hallway
2 out of 5
by A verified traveler from Texas

Not so great

Posted Jul 8, 2016
Cons: Air conditioning Service
The air conditioning in our room did not work. We reported this to the reception desk, but it was not addressed, so we had to complain again and be moved to a different room. The food and drink service in the lobby area was absolutely terrible. We couldn't get service until we physically walked over to the reception desk and asked them to call wait staff. Then, after finally getting a drink, no one would come to let us pay. This happened three different nights. It was ridiculously bad service. Cab drivers couldn't find it. And the door man ignored us every time we entered. Maybe we didn't look posh enough. This was a very disappointing experience overall.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow, UK

Convenient location, comfortable beds

Posted Jun 13, 2016
Whilst the hotel isn't something to write about, it's still a hotel which has good service, clean rooms, good housekeeping and a convenient location. The only thing to note is that because it is based in the city, a lot of the shops nearby are closed on the weekend, however, Spitalfields is less than a 10 minute walk away or Bank station is very close which will take you to somewhere else in London.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Jun 6, 2016
Great hotel in the city. Good service from hotel staff, thoroughly enjoyed stay