In the heart of the Business District
Posted Sep 7, 2016
Arrived at the hotel early due to an overnight flight. The hotel has a 2pm check in, we asked if we could get a room earlier than 2pm and were told(not very politely)that there wasn't one available. My husband made a comment and the man at the desk replied that he didn't care. We sat in the lobby for more than 4 hours, they waited until EXACTLY 2pm to give us the room. I have traveled extensively and understand a check in time, getting the room ready and what it entails, usually I would have left the luggage and walked around the city, but was too tired after the long journey. I have been given rooms early as they become available, I have never had to wait till the exact time of check in. While sitting there for 4+ hours, we didn't see anyone checking out, so how did rooms become available? I assume there were rooms available, but for whatever reason we were made to wait till 2pm. There were 3 other people waiting till 2pm also. The staff were friendly the rest of the days.
The air conditioning in our room cooled, but not to the point we would like to have had it,no matter how long it ran or how low we set it, it didn't seem to get cooler.
If not for the mold on the caulking in the shower and bathroom floor, I would rate the cleanliness a 5.