Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from essex

A hidden gem

Posted Aug 31, 2015
Pros: everything
Cons: All tables were full for dinner. We would have liked to dine in.
Location: A short walk to the Tate modern. ( 15-20 mins) and all the south bank activities. We went to eat nearby to "the fish market" that was very good.
from arrival to leaving this was an excellent experience. Accommodation, staff and facilities all good.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Comfortable hotel in city location

Posted Jul 22, 2015
Pros: Stunning views of the City including St Pauls. Beautiful reception area. Comfortable bed.
Cons: Faster check-in with more helpful staff.
Location: Close to Bank station, Royal Exchange and Bank of England museum.
We were upgraded to a room with a balcony giving stunning views of the City including St Pauls. Check-in was slow and staff did not fully explain how to use the lift. The cups and milk were stored in an unexpected location away from the coffee making machine.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Amazing hotel in the heart of the city

Posted Jul 19, 2015
I knew about this hotel having worked in the city for a while and decided to stay there on a trip back to London. Amazing service, great rooms, and a top location. Could not fault my experience and will definitely be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Fantastic hotel

Posted Jul 6, 2015
First class service and friendly staff. Couldn't of asked anymore
5 out of 5
Recommended
for Couples
by Stefan

This traveler left a rating score only Posted Jun 2, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

Bank holiday weekend stay

Posted May 30, 2015 on Hotels
An overnight stay in the city. As a Sunday night and a Bank holiday it was quiet but the staff were able to suggest restaurants in the locality as the hotel one closes over the weekend.
4 out of 5
Recommended
for Couples
by A verified traveler

Lovely but grumpy

Posted May 19, 2015 on Hotels
Lovley room in a lovley hotel. Just a pity that the staff were miserable, grumpy and generally unhelpful.
4 out of 5
Recommended
for Couples
by Peter

This traveler left a rating score only Posted May 12, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

True 5-star hotel!

Posted May 9, 2015 on Hotels
The hotel room offers all amenities you need and the building is beautiful. Also the breakfast room is very nice. Room was clean. Service was good.
4 out of 5
Recommended
for Couples
by A verified traveler

good hotel, not so good service

Posted May 6, 2015 on Hotels
Service is not what you would expect from a 5 star hotel, but the hotel is very nice