Unfortunately, our stay at the hotel left much to be desired for.
Given the recent spate of warm weather, we had specifically opted for a suite that was advertised as having air conditioning. When we arrived, the control panel in the room was unresponsive, and we later learned that it had been deactivated. Instead of allowing guests to individually control the air conditioning, the hotel opted for a centralised control mechanism. Despite repeated calls to the front desk about the temperature in the room, as well as reassurances that the system was at the lowest setting, our room remained unbearably warm, resulting in two nights of broken/uncomfortable sleep.
Alongside this, the fixtures and fittings in the room were not of a sufficient standard for the rating/price of the property. For example, whilst the televisions in the room were notionally advertised as "Smart", there was no access to any online streaming sites/YouTube. Other issues included a sink that became blocked after almost every use, and a defective toilet flusher.
Finally, the situation concerning check out at the hotel was nothing short of confusing. The night before our departure, I specifically checked the terms that had been emailed to me in advance. The terms stated that check out on weekends was at midday. Instead, we were woken at 9:30 am by a knock on the door by a staff member to let us know that it was 11. Despite drawing attention to the terms of the email, the hotel persisted that it was 11.