Ratings based on 574 Verified Reviews

3.5 out of 5
81% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Land, Texas

Good bargain, great location

Posted Aug 26, 2016
Pros: Location
Great location across the street from the Lambeth North tube station, 5-minute walk to Waterloo station. Westminster Bridge is also five minutes away. Lots of pubs nearby. There is a 24-hour convenience store across the street, and a Tesco Express just down the block. And a Costa coffee shop on the corner, as well. Rooms were cozy, to put it nicely, but hopefully you are not in London to lounge in a hotel room. Room had AC, as well as a window that opened.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Andy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
2 out of 5
by A verified traveler from Birmingham

Good central location

Posted Aug 17, 2016
We stayed here for one night, the location was perfect however the room was not!! Smallest room I have ever stayed in, it felt like more of a box room not much room to manoeuvre which made for a difficult time in the morning with two people trying to get ready!! The shower and the toilet are squashed into another tiny room and the door didn't close properly with no lock on the door- not ideal if sharing with a partner (even then there's some things you don't want to share!) Definitely not ideal if you're planning a trip longer than a night.
Comment from Hotel Management
Oct 11, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you for the review of our hotel! Our rooms are space efficient but we do ensure that every bedroom is cleaned to extremely high standards, and that all of our rooms include the essentials for a good night's sleep, including 5 star Hypnos mattresses found in many luxury hotels and incredible power showers in our en-suite bathrooms. We hope to be able to welcome you back again. Sincerely,
1 out of 5
by A verified traveler from Trinidad, W.I

Poor accomodations soured my fist U.K visit.

Posted Aug 15, 2016
Pros: Its proximity to a 24 hr convenience store.
Cons: Room size for starters
Location: Within comfortable walking distance to the train station
The Tune Hotel in Westminster is not fit to be titled a Hotel. Upon arrival on 25th July2016 1)-found the elevator out of service, 2)-found our room EXTREMELY cramped with two pcs of luggage unable to be sited in the room. Upon subsequent protestations of the size of the room my wife and I were temporarily relocated (overnight) to a 'handicapped' room just slightly larger. The next morning we were hustled out of the room (to free up the 'handicapped' room)and relocated to another room (with windows) whose accomodations barely accomodated one main pc of luggage on either side of the bed. Hand pieces had to be placed on the window sills to be able to manouvre our way around. 3) no telephone in the room, 4) no closet to hang one's clothing with the exception of hangers secured over the mirror. 5) no table, desk or chair to sit and update one's notes, finances or journal. 6) safety box? bible? iron? extra linen? ...REALLY!!!!!!!?????. And to think we had to endure this for the next 12days. L.H.Mercy!!!!. My daughter's apt room whilst at university was much more accomodating. I did not hold up much hope when a further request for a more accomodating room was made.7)The bathroom? clean YES, but also cannot accomodate someone at the toilet and by the face basin at the same time. Morning duties had to be well timed. LoL.. It is said that 'when life serves you lemons, you make lemonade' and therefore our only recourse was to wear ourselves thin while out sighseeing.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Rawle, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great little hotel!

Posted Aug 12, 2016
Close to everything in London, Waterloo station is a short walk. Also easy walking distance to other sights, highly recommend!
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
1 out of 5
by A verified traveler

not comfortable hotel

Posted Aug 3, 2016
not comfortable hotel, no ac, small room, not as per the booking, no cleaning, no toiletries, bad room
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Jack, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from HK

Close to the main attractions, walking distance.

Posted Jul 21, 2016
Don't expect the room is big, however, it is very cozy and comfortable.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Steph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3 out of 5
by A verified traveler from B

Ridiculously small

Posted Jul 20, 2016
No space to move around, let alone set luggage anywhere. Bathroom reminded me of ones on a plane. Found a used bandaid next to bed on floor. No surprise it didn't get cleaned up-hardly any space to get there. The air conditioning was nice, especially during one of Londons warmest stretch.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Joe, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
3 out of 5
by A verified traveler from California

Good location, close to the center of London.

Posted Jul 16, 2016
Shocked at how small the room was. It was difficult for 2 people to be up walking around the room at the same time, dressing was done 1 at a time. The bathroom was considerably smaller than those found on cruise ships. Suitcase was set in the window sill as there was no closet. There is 4 hangars that can be used and 3 hooks for clothing. It would fine for 1 night when looking for just a place to sleep. Just don't expect to spend anytime time other than sleeping in it.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Very close to central london

Posted Jul 4, 2016
Only 2 minutes from tube station Great position for major sites Good value for money
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Tiny but clean

Posted Jul 3, 2016
The rooms were even smaller than I thought they would be, but it was clean and the hotel was in a good, central location. we were able to check in early when we got there which was nice, (but for an additional 15 pounds). However, the elevator was out of service for our entire stay and we were on the top floor which wasn't pleasant. The staff was very friendly and helpful. i wouldn't mind staying there again as long as the elevator is working.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Dear Stephanie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,