Poor accomodations soured my fist U.K visit.
Posted Aug 15, 2016
The Tune Hotel in Westminster is not fit to be titled a Hotel. Upon arrival on 25th July2016 1)-found the elevator out of service, 2)-found our room EXTREMELY cramped with two pcs of luggage unable to be sited in the room. Upon subsequent protestations of the size of the room my wife and I were temporarily relocated (overnight) to a 'handicapped' room just slightly larger. The next morning we were hustled out of the room (to free up the 'handicapped' room)and relocated to another room (with windows) whose accomodations barely accomodated one main pc of luggage on either side of the bed. Hand pieces had to be placed on the window sills to be able to manouvre our way around. 3) no telephone in the room, 4) no closet to hang one's clothing with the exception of hangers secured over the mirror. 5) no table, desk or chair to sit and update one's notes, finances or journal. 6) safety box? bible? iron? extra linen? ...REALLY!!!!!!!?????. And to think we had to endure this for the next 12days. L.H.Mercy!!!!. My daughter's apt room whilst at university was much more accomodating. I did not hold up much hope when a further request for a more accomodating room was made.7)The bathroom? clean YES, but also cannot accomodate someone at the toilet and by the face basin at the same time. Morning duties had to be well timed. LoL.. It is said that 'when life serves you lemons, you make lemonade' and therefore our only recourse was to wear ourselves thin while out sighseeing.
Comment from Hotel Management
Nov 21, 2016 by Inma Perez, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.