Ratings based on 495 Verified Reviews

4.2 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, modern hotel

Posted Apr 8, 2017
Pros: Excellent service. Modern facilities.
Cons: A little more lighting in the corridors.
Location: Close to theatre - cross the road and you at Book of Mormon ! Step out of the hotel and you are instantly in the buzz of London at Liecester Square
Walking distance to many of London's best attractions, and also close to businesses in Piccadilly and The Strand. Great Tube access. Unique room styling, but that's refreshing - the hotel has a light, modern feel - much better than the creaky old hotels in London.
Comment from Hotel Management
Apr 12, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your feedback! We are indeed right in the heart of Theatreland with all the entertainment and best shopping at our doorstep, and I am delighted to hear that you loved your time here at W London. Thank you for staying with us and see you soon,
1 out of 5
by A verified traveler from w

West End London W Hotel no better than W Mid Town

Posted Mar 15, 2017
Ridiculous hotel which relies on its location alone. Worst hotel I've stayed in in 2017 and one of the most expensive.
Comment from Hotel Management
Mar 16, 2017 by Adrian Guevara / W Insider, Hotel Management
Hello markw, Thank you for your comments and I am really sorry to hear about your disappointment. We would love to understand where did we fall short during your stay, so please feel free to reach us directly anytime should you want to discuss your comments further. Thank you for staying with us. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Geneva, CH

A luxury gem in the middle of London

Posted Mar 3, 2017
Pros: The atmosphere, the staff, the location, the service.
Cons: No coffee or tea machine in the room surprised me; it is quite unusual for a five stars hotel for not having it.
Location: The hotel is between Piccadilly Circus and Leicester Square station. Coven garden and Oxford St are accessible by feet very easily.
The hotel benefits from an incredible location, close to all the majors' stores, theaters, and places. The internal design is aligned with the brand and their staff is very helpful and polite. The room condition was good, clean and well sound isolated from the outside.
Comment from Hotel Management
Mar 5, 2017 by Adrian Guevara / W Insider, Hotel Management
Hello Guillaume! Thank you for your feedback and always a pleasure to find out that you enjoyed your time with us. Our location is indeed right in the heart of London, with the best shopping and entertainment just at our doorstep. I am really happy to hear that you found this convenient, and really proud of our teams for delivering an outstanding level of service that clearly made a positive impact during your stay. I also thank you for your feedback regarding the tea and coffee facilities, which are currently available free of charge under request in every single room. Furthermore, thank you to feedback like yours, we are already in the process of installing them in every room by default, so you can enjoy a hot cuppa whenever you want it. Looking forward to your next visit; thank you for staying with us! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Home counties

Great staff but over rated

Posted Mar 2, 2017
Pros: Staff were great
Cons: The cost
Location: Good location for all aspects of London
A very nice stylish hotel but at nearly £400.00 a night, its price out weighs its real appeal.
Comment from Hotel Management
Mar 2, 2017 by Adrian Guevara / W Insider, Hotel Management
Dear Nick, Thank you for your feedback, and glad to hear you like our property. I hope different occupancy levels and/or early planning on a future stay will help you finding a rate that is more suitable to you soon. Thank you for staying with us,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, staff, bar and nightlife.

Posted Feb 28, 2017
Awesome overall experience. Amenities and hotel location were great. Staff was pleasant and helpful when requested.
Comment from Hotel Management
Mar 1, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your time and for sharing such a positive feedback regarding your recent stay with us here at W London. Looking forward to having you back. All the best!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
The bathroom is not comfortable when the sink is out side
Comment from Hotel Management
Feb 22, 2017 by W Insider, Hotel Management
I appreciate your feedback regarding the design of your room. W is a design lead brand and we can certainly appreciate that the layout of the room is not to everyone’s taste. I could recommend one of our Cool Corner rooms for a future stay with us. This is a larger room with a different configuration and a separate bathroom and working area, which may be more comfortable for your needs. Thank you for staying with us, Adrian Guevara W Insider
5 out of 5
by Mrs ali

Posted Jan 3, 2017 on Hotels
It was great the staff was very friendly the area is really nice close to everything bars restaurants shopping areas
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Hello Mrs Ali, Thank you for spending some time to rate us with such a positive score and great to hear that you enjoyed our location, we are indeed right in the middle of the best shopping area with the best shops and designers just at our doorstep, and I am glad that you found it convenient. Thank you for staying with us. Kind regards, Adrian Guevara W Insider
3 out of 5
by A verified traveler from Singapore

Nicely designed with unexpected disappointments

Posted Dec 20, 2016
Pros: Location, Room Design, Gym.
Cons: Service level, amenities provision, breakfast standard
Location: Same building as M&M's. Opposite newly opened Lego Store. Just a stone's throw from Chinatown.
Location was good for this hotel. Modern design like standard W Hotels. Room was petite and pretty, with comfy beds. However, service was not meticulous enough - had to request a couple of times before things were brought up (and a requested Contour Pillow turned up as a normal pillow). Quite surprised that a hotel of this brand level did not provide in-room amenities such as toothbrush, toothpaste, mouthwash, razors etc. Only one miserable small bottle of complimentary still water. (Fundamental rule of thumb : you should prepare two of each amenity for twin sharing rooms). Breakfast was very disappointing - it's a buffet unlike standard W Hotels, because it was conducted at a separate restaurant - which offered "buffet" but expects you to top up for coffee/tea/eggs etc. I would expect that such a classy hotel brand at this price to offer so much more than what I experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Dec 9, 2016
Great stay, can't beat the location. Staff very helpful and a great bar and night scene!
1 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Horrible in one word. There was a power outage in the West End area while I was staying at the hotel. How they communicated and handled the situation was horrific. One expects a much better response from a brand like W hotel, even any hotel. It appeared that they had NO emergency preparedness plan or ability to handle events like that. False alarms went off throughout the night and into the following day with their PA system going in and out loudly even after electricity was restored. No explanation; no communication; no guidance for customers how to respond to these alarms, etc. Of course no apologies. On top of that, their housekeeping was terrible--dirty cups and glasses were left in the room for 3 days until I ran into a staff in person and begged her to remove them. The list goes on... I would not stay at this hotel ever again...