Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderfull. Great bar. Great new years party!

Posted Jan 9, 2016
Great staff. Always smiling and helping. Great bar
5 out of 5
Recommended
for Couples
by A verified traveler from Bangkok

Quality hotel in the centre of the city

Posted Jan 6, 2016
Pros: Modern styled rooms
Cons: Cheaper price lol
Very enjoyable stay. The room was very comfortable. The staff were very helpful. The buffet breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Food location but uncomfortable room

Posted Jan 1, 2016
There is nowhere to put anything down. The hip factor has distorted the functionality. Good for those who want the bar scene included in their residency
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent location.

Posted Dec 31, 2015
Pros: It's very modern, the decor was amazing! Staff were very helpful when needed.
Cons: Some family rooms as My daughter had to sleep on the sofa which was not very comfortable for her.
Location: M&Ms world is next door as is also China town. The hotel is located in leister square which means that it is close to all major city attractions.
All staff were very friendly and welcoming. Room service was extremely fast!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2015
Love the location.. But not the staff this time they where rude
3 out of 5
by A verified traveler from cambridge

Underwhelmed

Posted Dec 1, 2015
It was not a 5 star hotel. Service overall was average, check in was awful, room layout terrible for those who are sharing and not a coupl. However obviously a great location and the bar is a must visit.
2 out of 5
by A verified traveler from Lb

Do not stay in this Hotel

Posted Nov 26, 2015
Pros: Good location.
Cons: Smells should be treated. Free wifi and slippers should be available in all rooms like any other 5 stars Hotel. To focus on client's satisfaction.
Location: Location is good.
Rooms smell very bad and service is not good at all. Main target of the Hotel is to charge you more. Basic issues like free wifi and slippers are not available in rooms (classified as complementary). we were very disappointed. Not worthy for the money spent.
2 out of 5
by A verified traveler from rhode island

Nice hotel not for elderly

Posted Nov 17, 2015
Staff is great and great location. Beds are too soft and shower is high risk for fall. Not recommended for elderly
4 out of 5
Recommended
for Business Travelers
by Richard from Dubai and London

Posted Nov 9, 2015 on Hotels
Wi Fi should be free and the room design is a little odd, with the sink in the main part of the room - but it is very functional. Bed is very comfortable. The gym is only adequate, the spa is typically overpriced and bars and restaurants can be quite hectic and a bit posey. But this is where I have been staying whenever I am in London, the staff are excellent and the location on the gateway to Chinatown and in the heart of the west end could not be bettered. However it has become expensive and there are many options available.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milano

Ottimo hotel, in posizione comodissima

Posted Oct 28, 2015
Pros: Posizione eccezionale, silenziosità e comodità delle stanze.
Cons: Abbassare sensibilmente i prezzi per la prima colazione.
Location: Essendo prospiciente a Leicester Square, cinema, teatri, ristoranti e negozi di ogni genere e tipo sono realmente a portata di mano.
Ottimo hotel, in posizione comodissima che permette di risparmiare parecchie Sterline su biglietti per il trasporto pubblico, taxi e quant'altro. Pregevole l'arredamento, la comodità dei letti e la silenziosità delle stanze. Ottima dotazione in camera - pettine, dentifricio, spazzolino, ecc., anche se purtroppo non c'è il comodo bollitore per un tea o un caffè veloce al mattino. Prezioso il vigile e onnipresente servizio di sicurezza fuori dall'hotel e nella hall di ingresso - ci si trova in Leicester Square, è vero, ma dopo una certa ora di balordi in giro se ne trovano fin troppi e sarebbe davvero facile per qualcuno di loro sgattaiolare all'interno. Per fortuna ci sono guardie in borghese che svolgono egregiamente il loro incarico 24/7.