The hotel benefits from an incredible location, close to all the majors' stores, theaters, and places. The internal design is aligned with the brand and their staff is very helpful and polite. The room condition was good, clean and well sound isolated from the outside.
Comment from Hotel Management
Mar 5, 2017 by Adrian Guevara / W Insider, Hotel Management
Thank you for your feedback and always a pleasure to find out that you enjoyed your time with us.
Our location is indeed right in the heart of London, with the best shopping and entertainment just at our doorstep. I am really happy to hear that you found this convenient, and really proud of our teams for delivering an outstanding level of service that clearly made a positive impact during your stay.
I also thank you for your feedback regarding the tea and coffee facilities, which are currently available free of charge under request in every single room. Furthermore, thank you to feedback like yours, we are already in the process of installing them in every room by default, so you can enjoy a hot cuppa whenever you want it.
Looking forward to your next visit; thank you for staying with us!