Ratings based on 237 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Monterrey, Mexico
Nice hotel in strategic pointPosted Oct 6, 2015
Pros: Breakfast, me & my kids loves home made bread !!!!
Location: Strategic point to visit Irland
Nice hotel in a strategic point that allowed me to visit all the sights and get back to sleep at night. Excellent breakfast ! Good and helpful staff
for Everyoneby A verified traveler
Good central hotelPosted Aug 10, 2015
Good hotel with parking in the town centre. Staff really helpful.
by A verified traveler from Manchester
Hotel handy for city but disappointingPosted Jul 16, 2015
Pros: Handy for the city walls
Cons: Most things
Location: Easy for the walls and shopping
There was no room in the car park and I was told I would have to park on the street or in a pay and display car park, some distance from the hotel. There was no air conditioning in the room and the decor was tired. We were advised by reception that breakfast was served until 10.30am only to find that this was on weekends but we were staying mid-week and it ended at 10.00 am. Quite honestly, the price we paid for the room did not equate to good value for money I was extremely disappointed. I would not stay here again.
by A verified traveler
The worst hotel on my trip!Posted Jul 16, 2015
Cons: Lots. Read my experience.
This was the most expensive and worst hotel on my trip to Northern Ireland. Specifically, the view outside my room window was of dirty furnace metal boxes of some sort and windows from rooms (or other apartments) about 40 feet from me. It would not have been hard for someone from one of these other places to drop down, walk along the roof with hotel machinery boxes and come in my window. I was not so worried about that, but found the view abnormally depressing. (I realize all hotel rooms cannot have a scenic view.) But, the beds were extremely bad. There were two twin beds. I tried to sleep in the one furthest from the window but it was very soft and lumpy and sloped noticeable to the floor. I slept in the other, which was the worst bed on my trip, but, at least it was fairly level. Also, the corridor smelled strongly of cigarettes, although it was a nonsmoking hotel. Interestingly, this was the only hotel on my trip that had no refund policy. Once I reserved, the money was immediately taken out of my account, and there was no option for changes. The fact that it was the most expensive hotel and the no refund policy, I thought I was in for an extravagant lodging experience. Instead, it was really dreary, uncomfortable and definitely sub par. The front desk staff said that they had renovated the top two floors but could not keep working on the bottom two floors during the summer season. So, they should have been discounted! I definitely do not recommend this hotel!
for Everyoneby A verified traveler from London
A Very Pleasant Stay.Posted Jul 3, 2015
Pros: Positioned, so you could walk to most areas of the walled city.
Cons: The food served in the bar.
Location: The guided wall walk was very informative.
We stayed at this hotel while visiting relatives. I was a bit apprehensive as some of the reviews were a bit of a let down. However check in at reception was quick and the receptionist was friendly and helpful. We were given rooms on the third floor which is one of the refurbished floors. Our room was very nice and spacious,. The bed and pillows were comfy. Although we did not have a safe, there was enough security in the hotel, eg. Card operated lift and stairwell doors. The bathroom was nice and clean with the usual toiletries, fluffy towels and a hairdryer. The breakfast was varied with cereals, fruits and full English, It was very tasty and plentiful. The location was brilliant within the city walls. All in all a great stay. Would recommend .
for Familiesby Elaine from mallow
elainePosted Jul 1, 2015 on Hotels
Wonderful breakfast, very friendly and helpful receptionist Eleanor. Room was spacious. Location perfect
for Couplesby michael from dublin
tiur of DerryPosted Jun 16, 2015 on Hotels
Central location inside city walls parking on site for free
for Everyoneby A verified traveler from Burlinton KY
Nice hotel close to family and downtown.Posted Jun 11, 2015
Did not have face cloths. Had people hanging out and making noise well into the night outside the hotel. No air conditioning had to keep windows open which made outside noise even louder.
for Couplesby A verified traveler
Fantastic staffPosted Jun 6, 2015 on Hotels
for Couplesby Ralph from Cork Ireland
Very dissapointing.Posted Jun 4, 2015 on Hotels
Very dissapointing. Just stayed 1 night. came back to hotel at 1am room freezing. No thermostat to turn up heat.There was a thermostatic rad valve which when turned up full did not turn on rad within half an hour. Then woke at 4am sweating with room far too hot! No conditioner in bathroom? Reception said they did not supply???? Finally built in hair dryer fell apart while it was being used exposing internal wiring. No satisfaction from receptionist. wont be going back in a hurry. Dreadful.