Had a blast swimming in the ocean for hours! Great dinner in the hotel. View was amazing and had great weather. Then.... We checked out. Paid $400 for one night. I inquired if the hotel had coffee she replied, what do you mean and rolled her eyes. When I asked again if the hotel had coffee she screamed to the person working the beach chair rental, give these people free coffee. This final encounter with staff really soiled a otherwise wonderful experience.
Comment from Hotel Management
Sep 12, 2016 by Customer Service, Hotel Management
Thank you for sharing your feedback, Katie.
Although we're glad to hear you had a great time at our hotel, we're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another chance to show you what we're truly capable of. Thank you again for taking the time toâ share, Katie. Have a great day.