Ratings based on 2,298 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Business Stop

Posted Sep 16, 2017
Pros: There was underground parking and comfortable rooms (with ample outlets). The bathroom had plenty of space and good towels and the staff was friendly
Location: There are lots of restaurants and bars in walking distance. I did not visit the nearby aquarium, but I have heard good things.
I needed one night's lodging in DT Long Beach. I was pleasantly surprised at the quality of this hotel--in my experience, the chain can vary.
Comment from Hotel Management
Sep 17, 2017 by Shawn Jones General Manager , Hotel Management
Dear Kevin, Thank you for the detailed review about your stay. I hope we provided you memorable visit since we exceed your expectations. Thank you again for your time, we hope to see you again very soon. Happy Travels, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Location was a little noisy

Posted Sep 14, 2017
Hotel staff was very nice. Elevator was malfunctioning. Location was a little noisy.
Comment from Hotel Management
Sep 17, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Guest, Thank you for staying with us we hope your time here was well spent. We apologize if our downtown location was noisier than your expectations. I had no reports of elevator malfunctioning, however, we will investigate any issues we may find. We hope to have you with us again. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumberland ON

Nice and clean

Posted Sep 11, 2017
I would recommand this place to anyone. It's clean, safe and very convenient for travellers.
Comment from Hotel Management
Sep 13, 2017 by Shawn Jones General Manager , Hotel Management
Dear Jules, Thank you for your recommendation! We hope we provided you with near seamless expereince. Please visit us again soon! Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Sep 5, 2017
Exactly what I was looking for from a hotel. Price was great for the quality of the hotel and it's location
Comment from Hotel Management
Sep 5, 2017 by Shawn Jones General Manager , Hotel Management
Dear Jack, I and happy to know we provided a satisfying guest experience. I agree that our price and offerings are top-notch for the area. Please visit us again. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 31, 2017
Everyhting was great, exept the $15 parking fee every day.
Comment from Hotel Management
Sep 5, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Guest, I and my team are happy to know you had a pleasant stay. We apologize if our parking wasn't favorable, however, with the limited parking in downtown we are required to keep and maintain our own parking structure. I hope we see you again in the near future. Sincerely, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Good location and clean. No outside relaxation space though!
Comment from Hotel Management
Sep 1, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Traveler, Thank you for staying with us. We hope we provided you with a memorable experience. I do agree on an area outside to relax would be nice. Given we are in a downtown locale space is unfortunately limited. We hope to see you again for a future stay. Thank you for your time to leave us a review. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from north hollywood, ca

Very nice, clean, comfortable hotel

Posted Aug 25, 2017
Myself, my husband and 3 year old daughter stayed here while taking a day trip to the aquarium. The hotel was very clean, the rooms were excellent as well as the service. I would definitely stay here again. I had no issues whatsoever!
Comment from Hotel Management
Aug 30, 2017 by Shawn Jones General Manager , Hotel Management
Dear Ellie, I'm happy to know our we provided you and your family a great stay. We hope your trip to Long Beach was time well spent. We look forward to seeing you in the future. Happy Travels, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops BC

Posted Aug 23, 2017
We stayed here when we took our son to LA for his birthday. No complaints at all. Very clean, super friendly staff and great location close to Long Beach.
Comment from Hotel Management
Aug 26, 2017 by Shawn Jones General Manager , Hotel Management
Dear Stephanie, Thank you for staying with us. I hope everything went well for your sons birthday and we are glad to know your stay was comfortable. We hope to see you all again. Happy Travels, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from long beach

No bother at all. Good stay

Posted Aug 21, 2017
Had a good couple nights. Slept well and no disruptions so I would say it was a great experience.
Comment from Hotel Management
Aug 22, 2017 by Shawn Jones General Manager , Hotel Management
Dear J, I can agree with no disruptions is a good stay as well. Thank you for your time to leave us a review. We enjoyed any support or suggestions about our service. Please visit again soon! Happy Travels, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Good location, adequate rooms!

Posted Aug 21, 2017
Cons: The bathroom ventilation is poor, therefore every time you open the door you get stale smell. Air fresheners or other solutions can be provided.
Good location, adequate rooms! It's what you expect for a budget hotel. Breakfast was adequate. Parking is extra so make sure to check this when you book your rooms.
Comment from Hotel Management
Aug 22, 2017 by Shawn Jones General Manager , Hotel Management
Dear Deepak, Thank you for your useful suggestions. We do install air fresheners in our guest rooms. We do not try to over do it, however, a freshener in the bath room is a welcomed suggestion. We hope the stay we provided was comfortable and clean. We look forward to a future visit! Sincerely, Shawn Jones General Manager