Ratings based on 2,321 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent Value

Posted Oct 16, 2017
Location: Good location and close to most everything within walking distance.
Needed a good value for an overnight stay. Close to a very good wine bar and restaurants. Easy check in and out and parking.
Comment from Hotel Management
Oct 17, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for staying with us. I'm very glad your stay was clean, quiet, and just what you needed. We hope you find your way to us again! Happy Travels, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

Nice hotel

Posted Oct 14, 2017
Nice and clean. A lot of restaurants that are only walking distance.
Comment from Hotel Management
Oct 17, 2017 by Shawn Jones General Manager , Hotel Management
Dear Nina, Thank you for your time to leave us a review. I am glad to know we provided a nice a clean stay with the addition to our convenient location. We look forward to your return! Sincerely, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Sep 25, 2017
Pros: Location
Cons: Microwave in room and snack/food for sale.
I've stayed here before numerous times, the last time was before their renovation which looks great. The room was very clean and kept that way each day when I returned. In my opinion though was too much effort was given to the look without enough thought about us older less flexible people. Have to duck down beneath the bathroom counter everyday to get at the hand towels, bath towels and wash clothes can be a bit much early in the morning while still stiff. Getting the whole coffee maker assortment tray out from the cabinet was challenging to say the vey least, as you have pull it out to use it. On checking in, I was asked if I had a car and was told it was $15 a day to park, was a bit excessive in my opinion, I mean you're paying to stay there. Holiday Express nearby was only $10. The check clerk was very pleasant but failed to give me a parking pass which I found out the second night parking there with a notice on my windshield informing my car would be towed. Which shocked me as I was paying to park there and the clerk took my rental car info with license plate number.
Comment from Hotel Management
Sep 27, 2017 by Shawn Jones , Hotel Management
Dear Anonymous Guest, Thank you for your detailed expereince about your stay. I can understand how our placement of towels could be difficult for some travelers. I can see if we can provide a solution or a request form our guests can note to have towels on top of the counter. I also apologize if our parking seemed excessive. We are in the heart of downtown Long Beach and parking is very limited, however, we are walking distance to many restaurants and attractions. I apologize for the confusion with not receiving a parking permit. Nothing it towed without my authorization first. I hope we have another opportunity to have you as our guest. Sincerely, Shawn Jones General Manager
2 out of 5
by A verified traveler

Posted Sep 22, 2017
No queen beds, just double beds. Front desk lady tried charging me for the room when i already had paid and top of that it was for almost 100$ more, plus they took a 100$ deposit plus 15$ per day in parking. So a 300$ stay for 2 nights turned into 800$ stay. Trying to get money back. It was just a fee after fee. Many more hotels for better value. Will never stay here again.
Comment from Hotel Management
Sep 25, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Guest, I apologize that your experience with us wasn't what you had expected. Our hotel has our parking fees and deposit requirements are listed before booking to ensure our guests are well informed about our property and policies. We do hope we have another opportunity to have you as our guest to provide a more superior experience. Sincerely, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Business Stop

Posted Sep 16, 2017
Pros: There was underground parking and comfortable rooms (with ample outlets). The bathroom had plenty of space and good towels and the staff was friendly
Location: There are lots of restaurants and bars in walking distance. I did not visit the nearby aquarium, but I have heard good things.
I needed one night's lodging in DT Long Beach. I was pleasantly surprised at the quality of this hotel--in my experience, the chain can vary.
Comment from Hotel Management
Sep 17, 2017 by Shawn Jones General Manager , Hotel Management
Dear Kevin, Thank you for the detailed review about your stay. I hope we provided you memorable visit since we exceed your expectations. Thank you again for your time, we hope to see you again very soon. Happy Travels, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Location was a little noisy

Posted Sep 14, 2017
Hotel staff was very nice. Elevator was malfunctioning. Location was a little noisy.
Comment from Hotel Management
Sep 17, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Guest, Thank you for staying with us we hope your time here was well spent. We apologize if our downtown location was noisier than your expectations. I had no reports of elevator malfunctioning, however, we will investigate any issues we may find. We hope to have you with us again. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumberland ON

Nice and clean

Posted Sep 11, 2017
I would recommand this place to anyone. It's clean, safe and very convenient for travellers.
Comment from Hotel Management
Sep 13, 2017 by Shawn Jones General Manager , Hotel Management
Dear Jules, Thank you for your recommendation! We hope we provided you with near seamless expereince. Please visit us again soon! Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Sep 5, 2017
Exactly what I was looking for from a hotel. Price was great for the quality of the hotel and it's location
Comment from Hotel Management
Sep 5, 2017 by Shawn Jones General Manager , Hotel Management
Dear Jack, I and happy to know we provided a satisfying guest experience. I agree that our price and offerings are top-notch for the area. Please visit us again. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 31, 2017
Everyhting was great, exept the $15 parking fee every day.
Comment from Hotel Management
Sep 5, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Guest, I and my team are happy to know you had a pleasant stay. We apologize if our parking wasn't favorable, however, with the limited parking in downtown we are required to keep and maintain our own parking structure. I hope we see you again in the near future. Sincerely, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Good location and clean. No outside relaxation space though!
Comment from Hotel Management
Sep 1, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Traveler, Thank you for staying with us. We hope we provided you with a memorable experience. I do agree on an area outside to relax would be nice. Given we are in a downtown locale space is unfortunately limited. We hope to see you again for a future stay. Thank you for your time to leave us a review. Sincerely, Shawn Jones General Manager