Ratings based on 1,380 Verified Reviews

3.3 out of 5
65% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Santee, California

Posted Oct 19, 2017
Hotel and Room smell bad, the toilet was broken. Morning staff not too friendly.
Comment from Hotel Management
Oct 21, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from sf bay area

Posted Oct 18, 2017
The hotel it's cornftable clean and in very good location I love the water front view
Comment from Hotel Management
Oct 21, 2017 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Needs some reno and a good cleaning

Posted Oct 14, 2017
The rooms are old and not so clean. Good location if you plan a trip to Catalina Island or going on a cruise.
Comment from Hotel Management
Oct 14, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler from California los

Posted Oct 13, 2017
The guy in the front needs a little bit more patience and perhaps more friendlyness.
Comment from Hotel Management
Oct 14, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

Roaches, in the furniture

Posted Oct 7, 2017
Roach motel , nice shower though. I was afraid to sleep under the sheets
Comment from Hotel Management
Oct 9, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from Miami FL

The toilet looked like a public one.

Posted Oct 7, 2017
Pros: Absolutely nothing. The location is terrible, next to the docks, noisy and unpleasant.
Cons: Cleanness
Location: The location is not nice. It is close to the docks and noisy. I could not see what was nearby because I did not stay.
When I came into the room, I got so disappointed. I checked the toilet an it was truly disgusting. They have to learn how to respect the Hotel industry and learn how to clean a room. There were also used tissues from previous guests under the bed. No quality control what so ever.
Comment from Hotel Management
Oct 8, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from reno

Good location bugs everywhere front desk staff ver

Posted Oct 6, 2017
Rude front desk staff, TV did it work both nights cockroachs all over toom
Comment from Hotel Management
Oct 8, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC Canada

Nice hotel close to Cruise Terminal

Posted Oct 6, 2017
Pros: Good
Cons: Cell and internet service.
Location: Cruise terminal and restaurants.
Perfect location for pre and post cruises. Good breakfast provided, and close to Grinder Restaurant for lunch and Acupolco Restaurant for dinner. We have stayed here before with friends from San Diego. Good experience.
Comment from Hotel Management
Oct 7, 2017 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from Lodi, CA

couldn't stay there.....lasted about 15/20 minutes

Posted Oct 5, 2017
Our first impression was it's old and out dated. When we get into the room it is hot and musty so we turn on air open windows, I smell the bedding surprisingly they smelled pretty clean..........then it happens all downhill from here- I take off my shoes walking around and notice the carpet was dirty and STICKY! Found dead bugs in a dresser drawer. Daughter jumps in the shower comes running out and there is literally 4 LIVE COCKROACHES on the ceiling above her and one fell into the shower with her. Needless to say we packed up and checked out. We went to the Best Western on Gaffey...... wonderful hotel.
Comment from Hotel Management
Oct 7, 2017 by Management, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from boston

Quiet outdoor sitting area by pool

Posted Sep 28, 2017
Close to US Iowa and Maritime Museum. Room had kitchenette sink, microwave, sitting table and couch.
Comment from Hotel Management
Sep 30, 2017 by Management, Hotel Management
Thanks for staying with us. We appreciate your feedback!