Painfully cold in winter
Posted Jan 8, 2017 on Hotels
One room had a small space heater that never heated the room as the outside door and window had large air gaps. It was a December rental and room never got above 62 degrees which made the all-tile floors very uncomfortable to walk on in bare feet. We complained so they offered us the choice of a king bed with a rollaway (for 2 adults with back problems) or a room in the smoking building (#3) with 2 double beds that reeked of cigarette smoke. Due to pet and smoke allergies, we had no choice but to stay in the cold room. We were in town for a wedding and left a day early to stay at a different hotel due to the cold. If that weren’t enough, the second room beds were so old that every time someone moved in one of the beds they squeaked loudly. In that room, the beds only had 1 person each and both people were less than 145 lbs. The mattress springs left noticeable impression marks on one of the guest’s arms. The ad on Hotels.com claims that there is a private patio but that is just a back door that leads directly to the pool area. There is no patio. Pleasant staff but no offer of compensation for lack of heat. Not only were we charged for all 3 days even though we left early, our credit card was charged $66.36 more than the price quoted on hotels.com requiring us to call to get it corrected-which they did. This place should be rated 1.5 stars, not 2.5. While it is half the price of other local motels, the extremely poor condition of the facility makes it not worth the savings.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.