Kudos to YOU!
Posted Aug 10, 2016
When my family and I come up to Long Island, NY, it is customary for us to stay in the most recent built hotel due to allergens from pets, smoke, etc. if we were potentially to stay with our NY-in-laws. Needless to say, Courtyard by Marriott continues to fit the bill as it is our only hotel of choice on the island.
I have found that the amenities, hotel facilities and room cleanliness have remained consistent -- as I have been a fairly regular guest -- since the hotel was built. The staff greets you warmly and attentively, as if you are their very first guest, when in actuality, you could be their hundredth guest of the day!
The couple of times we needed an extra towel and/or blanket respectively, all of our requests were met in a timely fashion and with a smile at our door. I am also in complete admiration at how all staff members were exemplary in their multi-tasking skills, and again, all with a smile!
And finally, in a world where customer service can be desperately lacking, I can honestly say Courtyard byMarriott Long Island MacArthur Airport had their game face on...KUDOS TO YOU!