Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Long Island Bethpage

2.5 out of 5
Extended Stay America Suites Long Island Bethpage
905 S Oyster Bay Rd, Bethpage, NY

Reviews

6.6
Rating 10 - Excellent. 197 out of 881 reviews" "
Rating 8 - Good. 222 out of 881 reviews" "
Rating 6 - Okay. 189 out of 881 reviews" "
Rating 4 - Poor. 132 out of 881 reviews" "
Rating 2 - Terrible. 141 out of 881 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Debbie

Disliked: Property conditions & facilities
No security
Stayed 13 nights in Mar 2024

2/10 Terrible

Yvette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t stay very dirty
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Yvette, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 Poor

Louis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Kolinda

Business traveler
Disliked: Cleanliness, property conditions & facilities
Homeless looking people People doing drugs outside.....it looks like a hotel for junkies
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Kolinda, We are sorry for your experience on your arrival. As for the situation outside the hotel, we understand your concern and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. We never promote any illegal activities in and around the hotel. Our front desk team is always available to help you and resolve any such issues that make you uncomfortable during your hotel stay; never hesitate to speak to them. It would have been better if we were fortunate to solve your queries while you were still here. We look forward to welcoming you back soon for a better experience. Sincerely,Hotel Management

8/10 Good

Jon

Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Monique is always friendly and goes out of her way to make our stay great

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. Hadn't been swept or vacuumed. Walls very thin. Kids yelling and running up and down the halls. Tv remote didn't work. The staff couldn't find batteries first night. Multiple times people smoking weed right by door, making me and my famiky uncomfortable walking in.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
Dear Carrie, We sincerely apologize for the multiple issues you encountered during your stay. Your feedback about the cleanliness, noise disturbances, and other inconveniences is deeply concerning, and we regret its impact on your experience. We promptly address these matters with our housekeeping and maintenance teams to ensure immediate improvements. Additionally, we take the concerns about smoking seriously and are reinforcing our policies to create a more comfortable environment for all guests. Your patience is appreciated, and we hope you consider giving us another opportunity to provide a more positive and enjoyable stay in the future.Sincerely,Hotel Management

4/10 Poor

STUART

Disliked: Staff & service, amenities, property conditions & facilities
Property in an industrial looking area. Not very appealing. .
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 1, 2024
Dear STUART, We appreciate your feedback regarding the location of our property. We understand that the industrial surroundings may not have met your expectations. Please know that guest feedback is crucial, and we continuously strive to enhance our guests' experiences. While we may not be able to change our location, we are dedicated to providing a comfortable and enjoyable stay. If there are specific aspects you'd like us to address or if there's anything we can do to improve your experience, please feel free to share additional details. Your satisfaction is our priority, and we value your input. Thank you for taking the time to provide your perspective.Sincerely,Hotel Management

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

4/10 Poor

Elaine

Stayed 7 nights in Dec 2023

2/10 Terrible

Karl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
Here’s an honest review. The hotel smells. The rooms smell. There are mysterious stains on the floor in the rooms. The toilet didn’t work properly. We could hear dogs barking all night. We booked through hotels.com and they told us they didn’t see that we prepaid and made us pay through them at a higher rate. We corrected it afterward.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Dear Karl, Thank you for choosing our hotel on your recent visit. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

william

Disliked: Amenities
I did not like that the room had a kitchenette and did not have utensils to cook or eat with. I had to go to the front desk and ask for them.
Stayed 7 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear William, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the lack of utensils in your room's kitchenette. Your feedback is crucial, and we will address this matter to ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay on your next visit to Long Island Bethpage.Sincerely,Hotel Management

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Basic long term stay facility. Not very clean. The elevator smelled like pickles. There are many that use the premises as their primary residence. Although the reps at the front desk were friendly, do not expect any service besides the complementary coffee in the morning. Plates, glasses, utensils, etc should be available upon request. Unfortunately, after a couple of attempts, I was unable to have requested items provided. If you have a pet, there is a daily charge. Some properties charge a flat fee. The property needs upgrading.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Dear John, We appreciate your detailed feedback about your extended stay experience. We apologize for any inconvenience you faced during your stay and take your comments seriously. Your insights about cleanliness, service, and the availability of amenities will be shared with our team for improvement. Our goal is to create a comfortable and accommodating environment for our guests, and we'll use your feedback to enhance our services. Thank you for choosing to stay with us, and we hope to provide you with an improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Paula

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the smell don't get me wrong early in the morning it smelled good and clean but by the end of the evening it smelled like cigarettes very badly
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 7, 2023
Dear Paula, Thank you for staying with us and sharing your feedback. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Xiao L

Stayed 12 nights in Nov 2023

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Dear Shannon, Thank you for choosing us. We are sorry for the disappointment with the cleanliness issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of cigarette smoke as it came through the broken outlet (with exposed wiring by the way....total safety issue. The toilet did not flush, and was told that there is no maintenance staff on the weekend so they would bring me the toilet plunger. I will be contacting the property to get a refund. The safety issue alone is enough to warrant a refund.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Michael, We sincerely apologize for the inconvenience you encountered during your stay. Your safety and comfort are our top priorities, and we regret that we fell short in this regard. Our team will promptly address the maintenance issues you mentioned to ensure a safer environment for our guests. Your feedback is crucial, and we appreciate your patience and understanding as we work to make necessary improvements.Sincerely,Hotel Management

2/10 Terrible

Gary R

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property years ago, it was absolutely well kept. The bathroom sink stopper did not work, the blanket was more like a sheet paper thin. The refrigerator was dented and everything looked old and worn.There seems to be a number of unsavory characters drinking, cursing and smoking in front of the property. My lady friend saw an unkempt person walk through the lobby with a holstered glock pistol. We had to ask for a coffee maker for the room. Maybe your clientel would take items that were not nailed down. Absolutely no amenities at this hotel. I believe years ago Grumman personnel who flew in from other parts of the country and used this place for extended stays while working at the Bethpage facility. I would suggest to future guests you may want to stay somewhere else.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 10, 2023
Dear Gary R, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Rafael, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

4/10 Poor

Gail

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet wouldn’t flush, and leaked all over bathroom floor. Night clerk told me to come get plunger downstairs. Room was filthy. Had to go buy shower cleaner to take a shower. I hate to leave bad reviews, but for almost $200 a night, this place was unacceptable. We did ask for a different room, but it really was not much better. Dirty stained pillows.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 21, 2023
Dear Gail, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stable place.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Michael, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to host you again on your next visit to the city.Sincerely,Hotel Management

6/10 Okay

Ian, Watchet

Business traveler
Nothing special but good for self catering room.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Ian, Thank you for sharing your feedback. We're glad our self-catering room met your needs and provided a satisfactory experience. However, we apologize for any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

10/10 Excellent

Adriana Elena

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio muy bueno,los empleados muy atentos a todo lo que uno necesita,el lugar lindo y limpio ,habitaciones bien confortables
Stayed 5 nights in Sep 2023

8/10 Good

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except the elevator stop working
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 30, 2023
Dear Sadie, Thank you for being our guest and reviewing your experience at Extended Stay America. We are pleased that you enjoyed your overall stay with us. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Managemen

4/10 Poor

shawn

Business traveler
Dogs barking, kids screaming. Tough place to sleep.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Shawn, Thank you for sharing your experience with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff, so we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We apologize for the dog barking and the noise from kids, which caused frustration; we will address this as we have a pet policy so our guests are not disturbed. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 Terrible

Veronica

Stayed 1 night in Sep 2023

8/10 Good

regine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. I spent 7 days and I had no complaint
Stayed 7 nights in Sep 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean & comfortable
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 22, 2023
Dear Brenda, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

4/10 Poor

Thomas

Traveled with family
Liked: Property conditions & facilities, room comfort
Yikes - stay elsewhere
Carpet was damp and almost sticky(possibly from earlier cleaning). There was hair entwined in the sheets, otherwise they seemed clean. Towels were dirty upon arrival and when we called the front desk asking for clean towels we were told we would have to come to the front desk and exchange them one for one. The kitchenette was absolutely empty, only two plastic cups, and based on the towel situation we did not bother to ask if anything could be provided. Would not recommend to anyone nor would I stay here again. For the price alone it definitely wasn't worth it.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 22, 2023
Dear Thomas, Thank you for your review. We apologize for not meeting your expectations with the cleanliness of your suite and the difficulties on arrival. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping team to work and review the missed areas in your room. Considering our price, we encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 30, 2023
Dear Robert, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy in and out
Stayed 2 nights in Jul 2023

8/10 Good

Joseph

Traveled with partner
Liked: Staff & service
Thought it would.be much more brighter and fresher looking.. We got a studio which was $154.00 and it was a handicapped accessible room Wanted the experience of staying there nice The water pressure was not good either
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 25, 2023
Dear Joseph, We are pleased you chose Extended Stay America for your recent visit to our area. We are glad to see that you had a great time with us. However, we always want to exceed all our guests' expectations, and we sincerely apologize for the issues that impacted your stay. We regret our rooms did not meet your expectations and that you were unsatisfied with the water pressure. Thank you for bringing these concerns to our attention, as we always want to know how we can enhance our guest satisfaction. We hope you will allow us a chance to host you again and provide you with the excellent accommodations you deserve.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Property conditions & facilities
Expedia shouldn’t offer this hotel on their website. It has an odor and we felt completely unsafe. The front desk agent didn’t seem surprised at all when we went back down to the lobby and said we didn’t want to stay.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear Jennifer, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. We look forward to seeing you again. Sincerely,Hotel Management

6/10 Okay

Samir

Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant employees and very clean
Stayed 5 nights in Jul 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Pascalle

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place! The staff was friendly and very helpful. I’ll definitely recommend this place especially for families and pets.
Stayed 6 nights in Jun 2023
Response from Hotel Management on Jul 7, 2023
Dear Pascalle, Thank you for choosing Extended Stay America and sharing your lovely comments with fellow travelers. It was a pleasure hosting your visit, and we are delighted that we could exceed your expectations in so many areas. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon.Sincerely,Hotel Management

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
They hous drug addicts
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 26, 2023
Dear John, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you did not have a pleasant stay this time, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel was filthy. You couldn’t pay me to stay here again.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 19, 2023
Dear Jason, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize for falling short and regret that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Joseph

Stayed 1 night in Jun 2023

4/10 Poor

Christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled of smoke. Hair in the bathroom. Woken up at 3.30am by drunks in the hallway. Entrance to lobby had two people openly Smoking pot outside.
Stayed 1 night in May 2023
Response from Hotel Management on Jun 1, 2023
Dear Christopher, Thank you for staying with us. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure changes are made immediately to solve these problems. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

6/10 Okay

Nicholas

Stayed 1 night in May 2023