Rude, condescending staff.
Posted Feb 2, 2016
When I walked into the hotel I was glared at by the man behind the desk. It would be hard to believe that this person was capable of smiling, so to say I was greeted would be incorrect. I had an extra person in my party , so I was told there would be an extra charge. When I advised him, and then the manager on duty, that I had two more guests coming, I was abruptly informed that they would be charged as well. I attempted to explain that I was transporting a medical patient and that only the patient and two others would be spending the night...I was told there would be a charge for any guest walking through the door, PERIOD. I do this throughout the country and have never ever encountered such arrogance. Hoping to find a new spot in Rockville Centre, I am grossly disappointed and embarrassed by this incident. Back to the Holiday Inn Express for me. Be mean and nasty to others if you will, but no more for me.