Exterior

Reviews of Holiday Inn Plainview-Long Island, an IHG Hotel

3 out of 5
Holiday Inn Plainview-Long Island, an IHG Hotel
215 Sunnyside Blvd, Plainview, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 55 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ankur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed that the added Breakfast was not a buffet.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Dear valued guest,Thank you for sharing your feedback with us regarding our breakfast service. We are delighted to hear that you enjoyed the experience of having breakfast provided without a buffet setup.At our hotel, we strive to provide a dining experience that not only meets but exceeds our guests' expectations. By offering a non-buffet breakfast, we aim to provide a more personalized and convenient dining experience, ensuring that each guest receives freshly prepared dishes tailored to their preferences.Your positive feedback is truly appreciated and serves as encouragement for our team to continue delivering exceptional service. We are always here to ensure your comfort and satisfaction.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the rooms are very big and the beds are very comfortable. Everyone there are so friendly.
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 22, 2024
Dear valued guest,Thank you for your glowing review of our hotel! We are thrilled to hear that you found our rooms to be very clean and spacious, and that you enjoyed the comfort of our beds. Ensuring a comfortable and welcoming environment for our guests is our top priority, and we are delighted that we could meet your expectations in this regard.Furthermore, we are pleased to hear that our staff made a positive impression on you with their friendly and accommodating service. Providing exceptional hospitality and creating memorable experiences for our guests is at the core of what we do, and we are grateful for your recognition of our team's efforts.We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Dear valued guest,Thank you for taking the time to rate your recent stay with us, and for awarding us a perfect 5 out of 5 rating! Your feedback means the world to us, and we are thrilled to have exceeded your expectations during your time with us.It was our pleasure to provide you with a memorable experience, and we are delighted to hear that you were completely satisfied with your stay. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out.We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Edwin Ramon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay again
Stayed 4 nights in Mar 2024
Response from Patrick on Mar 10, 2024
Dear valued guest,Thank you so much for your feedback, and we're thrilled to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed your stay and that you're already planning to return.We can't wait to welcome you back for another memorable experience. If there's anything specific you'd like us to prepare for your next stay or if you have any special requests, please feel free to let us know in advance. We're here to ensure that your next visit with us is even more enjoyable than the last.Thank you again for choosing to stay with us, and we look forward to hosting you again soon!

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on Feb 29, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Widmanise

Stayed 1 night in Feb 2024
Response from Patrick on Mar 22, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on Feb 8, 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating. We hope to see you again soon!

6/10 Okay

Natacha

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Patrick on Feb 15, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bar and restaurante in of the hotel
Stayed 1 night in Jan 2024
Response from Patrick on Feb 8, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First AC very loud n not working properly. Holiday Inn changed room immediately with upgrade to suite. Staff excellent
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 28, 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with the air conditioning in your initial room. Our guests' comfort is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.We're pleased to hear that our team acted swiftly to address the issue by relocating you to a different room and providing an upgrade to a suite. It's our priority to ensure that our guests have a comfortable and enjoyable stay, and we're glad that our staff was able to assist you promptly and efficiently.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Please rest assured that we will address the issue with the air conditioning to prevent any recurrence in the future.We appreciate your understanding and patience, and we hope that the remainder of your stay was enjoyable. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We would welcome the opportunity to make your next stay with us exceptional in every way.

8/10 Good

JINGHUI, Shanghai

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 28, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

2/10 Terrible

Hoshang

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unprofessional personal. Their rooms are smelling. The AC and heating is so loud. They change our room. We got locked in the room inside one night three times they change our room which was inconvenient night
Stayed 1 night in Jan 2024
Response from Patrick on Feb 8, 2024
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future.

10/10 Excellent

Michael, Newtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on Jan 28, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Chelcea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Patrick on Dec 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

6/10 Okay

Patricia

Stayed 1 night in Dec 2023
Response from Patrick on Jan 28, 2024
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patrick on Dec 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Iesha

Traveled with partner
Rooms were very clean and staff was very pleasant and hands on
Stayed 1 night in Dec 2023
Response from Patrick on Dec 18, 2023
Thank you for sharing your feedback with us! I'm thrilled to hear that you found our rooms to be very clean and our staff pleasant and attentive during your stay. Maintaining a high standard of cleanliness and providing a welcoming atmosphere are among our top priorities.We greatly appreciate your kind words about our team's dedication. If there's anything specific that stood out to you or anything we can do to further enhance your experience next time, please feel free to let us know. We hope to have the pleasure of hosting you again in the future. Safe travels until then!

8/10 Good

kyron, glen cove

Stayed 1 night in Dec 2023
Response from Patrick on Dec 21, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Desmond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patrick on Dec 11, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

4/10 Poor

TARA

Traveled with partner
Liked: Cleanliness
I never write reviews but in this case I had to. I chose this property because the reviews seemed good. check in was easy and the gentleman helping me was polite, helpful and very professional. I forgot his name but he was working Saturday evening 12/9/23. Shortly after twelve midnight there was a loud knock on our door. The woman on the other side of the door shouted for us to open the door. My husband asked her what she wanted and she yelled again for us to come to the door. My husband asked again what do you want? She loudly stated she's getting noise complaints and if we don't keep the noise down she's going to have us escorted out. We were so confused. At this point I was furious. My husband called the front desk to find what was going on. Cindy answered and stated she was getting noise complaints and therefore had to come deal with it. I'm sorry this is not a cheap motel we're staying at. I was not satisfied with her answer so my husband and I walked up to the front desk to speak to her. Once face to face she denied knocking on our door stating the noise complaint was coming from a separate room two doors down. We asked her how could she get the rooms mixed up like that and why didn't she call first. She stated she did which our phone never rang. Regardless I don't like being lied to and being threatened. She did apologize but I wasn't ok with any of it. Even if you received a noise complaint that's not the way to go about it. I would never stay here again.
Stayed 1 night in Dec 2023
Response from Patrick on Dec 28, 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Chelcea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head needed to be fixed but other wise great stay
Stayed 2 nights in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 4 nights in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Md Abu

Traveled with group
Good
Stayed 1 night in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient sand friendly. The room was comfortable with excellent lighting and comfortable chairs to sit in.
Stayed 1 night in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The guy working the counter was nice and polite
Stayed 1 night in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Patrick on Dec 2, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

2/10 Terrible

Nina

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor lighting in rooms, our air conditioning was serviced & still did not work!! Not happy & would not recommend for the price!!
Stayed 2 nights in Nov 2023
Response from Patrick on Nov 17, 2023
I'm truly sorry to hear about the issues you faced during your stay. Poor lighting and a malfunctioning air conditioning system can definitely impact the comfort of your visit. Your experience doesn't align with our standards, and I completely understand your disappointment. We're committed to resolving these issues and ensuring a much better experience for our guests

4/10 Poor

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying for 5 nights. While there i had 3 major incidents. 1. First night the fire alarm went off at 12 because the power went out. 2. Second time was a couple days later when the fire alarm went off because of a leak. 3. The third time was the fire alarm again, don't remember the reason. At other times you had people talking in the hallways very loud and no one said anything to them. All these occurances were at night after 11:30pm. I spoke with the manager and he said he couldn't do anything for me. It was the worst experience i I've ever had at a hotel. I will not be going back.
Stayed 5 nights in Nov 2023
Response from Patrick on Nov 17, 2023
I'm truly sorry to hear about the series of incidents you faced during your stay. Experiencing multiple disruptions like fire alarms going off and disturbances late at night can be incredibly frustrating, and I completely understand your disappointment. We sincerely apologize for the inconvenience caused and the lack of resolution.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Patrick on Nov 17, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No outside view
The people who greeted you at reception and check-in were very friendly. The room however, was strange. It had a strange layout and only had one window that was facing the hallway. It had no window to the outside, which made it seem claustrophobic. The low ceiling in the washroom didn't help either. The room was clean and the bed was comfortable but it would have been nice if the bed sheets were cotton, as the ones they had did not breath very well. The lobby and restaurant were very nice and it had good parking. Due to the absence of external windows, I would not stay at this hotel again.
Stayed 1 night in Oct 2023
Response from Patrick on Oct 30, 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

8/10 Good

Nicholas

Stayed 1 night in Oct 2023

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms
Stayed 1 night in Sep 2023
Response from Patrick on Oct 30, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Dorie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was spotless, room nicely updated, bed very comfortable. Breakfast an extra $10 for 2 and cooked to order and quite good.
Stayed 1 night in Oct 2023
Response from Patrick on Oct 30, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

ROSANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Love to stay here when visiting family in the area.
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 30, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Bartenders in Bistro 46 were great. The food was excellent. I was kind of stuck at the hotel on a business trip as I was without a car so I ate lunch three dinners and two breakfasts. The food was EXCELLENT on each occasion. I highly recommend the Cajun pasta. Great stay. Perfect reasonably priced hotel.
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 12, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
Only stayed one night, but the hotel staff was friendly and the room was clean. However, our room was on the first floor off a hallway, thus no windows. Felt a little closed in.
Stayed 1 night in Sep 2023
Response from Patrick on Sep 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Patrick on Sep 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Ann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located along the Long Island Expressway in Plainview. It is central to either Nassau Co. Or Suffolk Co. Travelers, and is a great spot for travelers on the move. I stayed one night on a business trip. The shower, bed and location were a plus for me. If you are on the go, need a clean place to sleep with breakfast and coffee options, this is a good place to stay on Long Island heading East or West.
Stayed 1 night in Sep 2023
Response from Patrick on Sep 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Patrick on Sep 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Sam

Stayed 1 night in Sep 2023
Response from Patrick on Oct 12, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Everything overall was good. One thing I was very upset about was someone who works at the hotel knocked on our door around 1115, my wife and I both answered and said one minute. The person proceeded to open the door and look into the room as my wife was still laying unclothed in the bed. The door was not closed until we both had to raise our voice and ask them to close the door. It was very disturbing that the door was opened and famines open after it was obvious the room was still occupied.
Stayed 2 nights in Sep 2023
Response from Patrick on Sep 10, 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

SHAWN G

Stayed 4 nights in Aug 2023
Response from Patrick on Sep 28, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern. Large refrigerator. Housekeeping service was very nice to have. Staff at front desk were professional and nice.
Stayed 2 nights in Aug 2023
Response from Patrick on Sep 10, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Miles

Traveled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Patrick on Aug 27, 2023
Thank you for choosing Holiday Inn Plainview and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Patrick on Aug 24, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Maria

Stayed 1 night in Aug 2023
Response from Patrick on Sep 10, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us, as well as experienced great service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We are glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Clean for most part. Fridge was a little dingy and could have been cleaned better. Otherwise easy stay if your in the area and need a reasonable hotel
Response from Patrick on Aug 19, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!

8/10 Good

Farukh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to.
Stayed 1 night in Aug 2023
Response from Patrick on Aug 19, 2023
Thank you for your review! We appreciate your time and consideration and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable, and cared for. We hope to once again be your host!