BBQ/picnic area

Reviews of Hyatt Place Garden City

3 out of 5
Hyatt Place Garden City
5 North Ave, Garden City, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2024
Response from Ayn- AGM on Apr 21, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ayn- AGM on Apr 18, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ayn- AGM on Apr 17, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Toyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ayn- AGM on Apr 17, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, breakfast (included) was fantastic, a big selection. Pool and pool area were clean and warm. Didn’t know about the $10 per day parking fee, but we were there for only one night so not terrible.
Stayed 1 night in Apr 2024
Response from Ayn- AGM on Apr 13, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Evett

Liked: Cleanliness, staff & service, amenities
Staff were great and check in and out was flawless. Facilities were clean but a bit dated. Our room window was in a corner with a view of a concrete wall only 10’ away.
Stayed 1 night in Apr 2024
Response from Ayn- AGM on Apr 13, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Great customer service
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Apr 6, 2024
Dear Valued Guest,Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ayn- AGM on Apr 6, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM-Ayn on Apr 3, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. It appears we've fallen short on meeting your expectations, I'd love to connect with you to discuss your prior or future reservations as your feedback can be used as a learning experience on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

Jonathyne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping!
Stayed 3 nights in Mar 2024
Response from Ayn- AGM on Mar 30, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

2/10 Terrible

Sara

Disliked: Staff & service, property conditions & facilities
Upon check in, we were ignored. Staff member pointed to her computer screen and indicated that she was in the middle of something. She made us wait until she was done before asking for a credit card from me for incidentals. After running my card, she says, by the way, there is a $10 parking fee. Not my first time staying here so I know that they don’t charge this regularly. I ask to speak to a manager- manager says he cannot waive fee. I asked if they could cancel my reservation. They said to contact Expedia. I pulled up the list of fees and incidentals listed on the Expedia website and explained I didn’t agree to pay for parking. The manager said not to complain if I get towed. I walk outside- plenty of street parking immediately beside their lot. Interestingly, I didn’t see ONE car parked in the lot with a parking pass displayed. We go to the room- the air conditioner comes on instead of heat. It’s freezing and one person in the party needed accomodations. We call down and they tell us we have to let the cold air blow out for 15-20 minutes before they will offer to move our room. They were not at full capacity. The worst hotel in the area. Choose any of the nearby options with proper management and a degree of humanity. Total lack of customer service.
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 28, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

8/10 Good

Aneesah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view on the property
Stayed 2 nights in Mar 2024
Response from Ayn- AGM on Mar 28, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Sandra

Traveled with partner
Liked: Amenities
Safe
Stayed 2 nights in Jan 2024
Response from Ayn- AGM on Mar 28, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. The $10 parking fee seemed like a money grab though.
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 21, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback- the positive reinforces the great job that the team continuously strives to achieve, while the negative gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be shared with our leadership team. While the implementation of parking fees is for the improvement of the hotel's facilities, it is also in place to assist in creating a more desirable experience for our guests. Again, thank you for visiting the Hyatt Place Garden City and we hope you choose us for your next visit when travels bring you back to the Garden City area.

2/10 Terrible

JohnPaul

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 18, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. It appears we've fallen short on meeting your expectations, I'd love to connect with you to discuss your prior or future reservation as your feedback can be used as a learning experience on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

Lindsey

Stayed 3 nights in Mar 2024
Response from Ayn- AGM on Apr 6, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Tameeka

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 17, 2024
Dear Ms. Tameeka,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

4/10 Poor

Crystal, Jamaica

Disliked: Cleanliness, property conditions & facilities
The hotel rooms needs to be updated. The carpet was wet and almost moldy looking and the fridge wasn’t working. You can tell they did patch work. Not worth the mkney
Stayed 1 night in Jan 2024
Response from Ayn- AGM on Mar 16, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be addressed. I apologize for the inconvenience during your stay and hope to see you in the near future. If I can provide any assistance, please contact me directly.

10/10 Excellent

Brian

Business traveler, Traveled with family
Breakfast was great, a nice perk👍
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 16, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2024
Response from Ayn C on Mar 13, 2024
Dear Mr. Willis,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Felix, New City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and quiet.
Stayed 3 nights in Mar 2024
Response from Ayn C on Mar 13, 2024
Dear Mr. FelixThank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Brendan, Howard Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Ayn C on Mar 13, 2024
Dear Mr. Brendan,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is horrible
Stayed 7 nights in Feb 2024
Response from Ayn- AGM on Apr 13, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. It appears we've fallen short on meeting your expectations, I'd love to connect with you to discuss your prior or future reservations as your feedback can be used as a learning experience on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

2/10 Terrible

Christopher

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t understand how I pay 200 for a night and could t accommodate us in a time of need for anything. Got in at 2:30am and still had to be out by 11am with having a 9 year okd
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 9, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback which gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be shared with our leadership team. While the implementation of standard check-in/check-out times are in place to operate a successful business it is also noted on the brand's website of a 03:00PM check-in time and 12:00PM departure time. It is optional if any guest chooses to check-in after the standard check-in time. Again, thank you for visiting the Hyatt Place Garden City and we hope you choose us for your next visit when travels bring you back to the Garden City area.

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and helpful. We enjoyed our stay. However wished the place has a hot tub and or a heated pool.
Stayed 1 night in Feb 2024
Response from Ayn- AGM on Mar 9, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback- the positive reinforces the great job that the team continuously strives to achieve, while the negative gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Reggie and Falguni made the trip! Your night auditor could use some people skills. When you say coffee bar open 24/7….they should know that.
Stayed 11 nights in Feb 2024
Response from Ayn- AGM on Mar 9, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback- the positive reinforces the great job that the team continuously strives to achieve, while the negative gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. I apologize for the inconvenience during your stay and hope to see you during your next visit.

2/10 Terrible

Iyad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ayn- AGM on Mar 9, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

??

Stayed 1 night in Feb 2024
Response from Ayn- AGM on Mar 21, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great stay very nice place
Stayed 1 night in Feb 2024
Response from Ayn- AGM on Feb 27, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ayn- AGM on Feb 27, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

ALEX

Traveled with group
Liked: Cleanliness
ENJOYED THE POOL UNFORTUNATELY NO FRYER SO NO FOOD. TURNED WATER OFF FOR PLANNED MAINTENANCE NEVER NOTIFIED PRIOR
Stayed 1 night in Feb 2024
Response from Ayn- AGM on Feb 21, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback- the positive reinforces the great job that the team continuously strives to achieve, while the negative gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

6/10 Okay

SANGEETA, lexington

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Ayn- AGM on Feb 20, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

Philip D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very good breakfast
Stayed 2 nights in Feb 2024
Response from Ayn- AGM on Feb 13, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

John

Liked: Cleanliness
Disliked: Amenities
I could walk to Whole food.
Stayed 1 night in Feb 2024
Response from Ayn- AGM on Feb 12, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

6/10 Okay

Mark, Rocky Hill

Stayed 2 nights in Feb 2024
Response from Ayn- AGM on Feb 11, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

Glenroy

Stayed 2 nights in Feb 2024
Response from Ayn- AGM on Mar 21, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from Ayn- AGM on Mar 21, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean
Stayed 2 nights in Jan 2024
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Good services
Stayed 2 nights in Dec 2023
Response from Ayn C on Jan 24, 2024
Dear Valued Guest,Thank you for visiting as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

Amber

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ayn- AGM on Jan 26, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. Although we've fallen short on meeting your expectations, I'd love to hear your feedback on what we could have done differently to ensure your next visit is an amazing one or use as an opportunity to grow and improve. If I can be of any assistance to you, please contact me directly.

10/10 Excellent

meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sized room. Great breakfast!!
Stayed 1 night in Jan 2024
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for visiting as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel was great. I would suggest going directly to the Hyatt site and booking your stay. Rates are lower than using hotels.com
Stayed 1 night in Jan 2024
Response from Ayn C on Jan 24, 2024
Dear Valued Guest,Thank you for visiting as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Good

Frances

Stayed 1 night in Jan 2024
Response from Ayn- AGM on Feb 6, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient. Staff very accommodating.
Stayed 1 night in Jan 2024
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for visiting the Hyatt Place Garden City. We're delighted to know your stay went well. We hope to welcome you to the Garden City area in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very nice and the hotel is conveniently close to Roosevelt Field Mall, but the property needs some updating: bathrooms, etc.
Stayed 1 night in Jan 2024
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback- the positive reinforces the great job that the team continuously strives to achieve, while the negative gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be shared with the leadership team. It is our hope that you give us another opportunity to serve you on your next visit to the Garden City area.

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located next to shopping centers and not far from the mall. Hotel well kept, friendly staff, great amenities, amd a very nice breakfast.
Response from Ayn- AGM on Feb 11, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

8/10 Good

Constance

Stayed 3 nights in Dec 2023
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for visiting us as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. We look forward to being of service to you in the near future.

10/10 Excellent

STEPHEN, Wellsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights at the property and thoroughly enjoyed it. The location in terms of proximity to restaurants and shopping was excellent, the free parking was very convenient, and the hotel itself was clean and very well maintained. The rooms were spacious and our teen daughters loved the fold-out couch. The hot breakfast buffet in the morning was one of the best I've had in a long time. The staff was wonderful, being warm, helpful, and professional. The only improvement I wish they had was a hot tub in the indoor pool area. I will definitely stay here again!
Stayed 2 nights in Dec 2023
Response from Ayn C on Jan 25, 2024
Dear Valued Guest,Thank you for visiting as at the Hyatt Place Garden City. I'm glad we achieved our goal of making your stay memorable by providing outstanding service. As always, we strive to make the experience one you will remember forever. Therefore, your feedback is important to us. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okay

AnnaMarie, mastic beach

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property needs updating. New sheets, paint and general updating. Plastic shower curtains were a turn off. Rooms are spacious and were good back in the day. For the money it should have been better kept. Sheets were old and scratchy, won’t stay there again.
Stayed 1 night in Dec 2023
Response from Ayn C on Jan 26, 2024
Dear Valued Guest,Thank you for taking the time to share your thoughts regarding your recent stay with us. I appreciate your feedback which gives us an opportunity to grow and improve. In addition, please know that your comments and issues will be shared the leadership team. Again, thank you for visiting the Hyatt Place Garden City.