Ratings based on 606 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Baldwin, NY

Definitely 4/5 stars

Posted Oct 21, 2016
Pros: centrally-located; river views; tech-ready; clean, comfortable room; high-end finishes; fridge/coffee maker in room; free breakfast; 24-hr gym
Cons: had problems with 2 of 3 key-cards becoming de-magnetized and not working; parking was across the street, rather than adjacent to the hotel
Location: heart of quaint old Riverhead; next to aquarium; river-front walking/biking paths; many local shops, eateries; short drive to outlet shopping
we stayed just for one night to attend a funeral in town, so our minds were on other things. I chose the hotel for convenience/price, and we weren't prepared to enjoy the experience as much as we did. there's free wi-fi access throughout, no passwords required, free super-fast computers available for free in the lobby, and more device ports/hook-ups in the room than the 3 of us could use. The room was luxe, almost european, with high-end finishes. our staff interaction was limited to check-in.out, but we had no complaints. the free continental breakfast included eggs, sausages, pancakes, oatmeal, etc. I didn't try it, but our travelling companion said that the quality/taste of the food was first-rate. the hotel has a pool, and the aquarium is directly next door, both great features for families with small kids. the hotel's in the heart of the historic down-town Riverhead, and we passed a lot of cute local-owned shops and restaurants on our way in and leaving. I wish we'd had time to stop and see more. I highly recommend an off-menu burger at "Cliff's Rendezvous" bar/restaurant a block away.
2 out of 5
by A verified traveler from Michigan

Shabby & waaay overpriced.

Posted Sep 12, 2016
Pros: Nice view, nice staff. The pool was fine. The food at the poolside grill was, like the room, overpriced and barely average.
Cons: Windows that open to let in some fresh air. Clean the place up, increase the size of the eating area and provide better quality fresh food.
Location: Shabby, run-down, overpriced aquarium with half the exhibits closed. We were told there would be a sea lion show and there wasn't.
The staff was very friendly and helpful but for $400/per night it was DEFINITELY NOT WORTH IT. It was more like a $75-100 night hotel. The room was decorated nicely but had black mold not the ceiling and filthy carpeting. You couldn't open the window (even though we had a lovely view of a river and a marina) and the AC unit had no fresh air setting, so IT just recycled the same stale, damp air around, over and over. No wonder there was mold on the ceiling! And the bedding and furniture upholstery felt damp all the time. The lobby furniture was shabby and dirty, because people were sitting and eating breakfast all over it. The breakfast food was nothing special, just the usual old stuff you'd find in Red Roof Inn or a La Quinta. For $400 per night, one expects something exceptional, and this was at best only average.
5 out of 5
by A verified traveler from Pa.

Close to the wedding we attended.

Posted Aug 30, 2016
Pros: Convenience, cleanliness, very friendly , helpful staff.
Cons: We were happy as is.
Location: The Aquarium is right next door.
Only there overnight but very comfortable bed and the "suite" set up was great if one wanted to stay up longer than one's spouse.
4 out of 5
by A verified traveler

Nice hotel close to town

Posted Aug 29, 2016
Pros: Close proximity to Splish Splash, easy access to everything Riverhead offers, free breakfast buffet was good.
Cons: Inside restaurant and bar needs to be restructured
Well kept hotel with an indoor and outdoor pool, walking distance to entire town and right next door to LI Aquarium. Very nice staff with a nice outdoor bar/restaurant. Quiet, convenient and clean!
5 out of 5
by A verified traveler from Brooklyn NY

Great Expirence

Posted Aug 1, 2016
Pros: The best feature of the hotel, was the attentive and knowledgeable staff.
Cons: Not much, if anything.
Location: They were not kidding when they said you were in walking distance to the Long Island Aquarium, it was about 50 yards. We also drove to Montauk Point.
Short travel times to area attractions and shopping.
4 out of 5
by Courtney

This traveler left a rating score only Posted Jul 13, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Jul 5, 2016 on Hotels
The staff was great... Breakfast great.... Only one small thing wanted a regular Coffee at 9:00 pm and girl could only give Us a expresso also should have magnifying Mirror in bathroom
5 out of 5
by Sheila

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
5 out of 5
by Amy from Virginia

Love this hotel.

Posted Jun 30, 2016 on Hotels
We received excellent service from check in to check out. The staff was friendly and professional. I am picky about hotels and can't think of a single thing to change. We even looked up Hyatt Places in other locations for future trips.
5 out of 5
by Zhihong from Ma

A lovely hotel

Posted Jun 30, 2016 on Hotels
I ordered this hotel because I couldn't find a cheap one near beach. I was worried that the hotel wasn't very good. But it is above my expectation. The hotel is very clean and comfortable. My room is riverview. The view outside the window is so beautiful. There is restaurant and swimming pool in the hotel. I love this hotel.