Ratings based on 702 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Noisy

Posted May 14, 2017
Lots of noise there the night I stayed. Must have been a party there in one of there halls. But very nice place.
Comment from Hotel Management
May 15, 2017 by W Kim, Hotel Management
Dear the guy, Thank you for leaving us with this feedback and I would like to apologize for the inconvenience because of the noise due to couple of big leisure groups in house for their parties. We plan and work very diligently with all our guests to make sure everyone experiences great accommodation. We appreciate your understating and hope to see you again soon in Long Island.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice, clean, good facilities

Posted Apr 21, 2017
Clean room, nice restaurant bar area. Nice gym and pool. Food is a little pricey but good quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from F, CO

Posted Apr 16, 2017
Had a great time at this hotel. Staff was professional and curtious!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, food overpriced

Posted Feb 23, 2017
Nice hotel, great staff, over priced food. Good workout room. Pool was fun.
Comment from Hotel Management
Feb 25, 2017 by pavel.efremov@hyattregencylongisland.com, Hotel Management
Dear Guest, Thank you very much for your feedback. We are delighted to hear about your experience in the hotel and look forward to welcoming you back in a near future. Thank you, Pavel E
5 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Guest, It was a pleasure top welcome you to Hyatt Regency Long Island. I would like to thank you for the excellent rating. We look forward to welcoming you back to the hotel in a near future. Thank you, Pavel
4 out of 5
by Steven

Posted Feb 13, 2017 on Hotels
I was in room 1000, a lovely corner room on the top floor. However,... the HVAC unit is SO so loud. It was cold out so we had the heat on. I am not a light sleeper but I was awoken with a start everytime it cycled on. For this reason I consider the room kind of uninhabitable. I don't think there was anything wrong with the HVAC unit, but rather the size of the unit and way and location it is installed. Of course I have no idea if other rooms have the same issue. Maybe because it's a corner it has on oversized unit.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Steven, I would like to thank you for staying with us as you patronage and loyalty are highly appreciated. I am sorry to hear that you were not completely satisfied with your stay with us due to HVAC unit. Your feedback was brought to attention of our maintenance team so it could be properly addressed to prevent any future recurrences. Thank you again for your time and hope to welcome you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E
5 out of 5
by Elizabeth

The Hyatt

Posted Feb 12, 2017 on Hotels
The highlight for me was the staff. They were helpful, courteous and welcoming
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Good day, Thank you very much for your feedback and your kind comments about our team. We are very lucky to have them and I cannot wait to share your feedback with them. We look forward to welcoming you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E
5 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Good day, Thank you very much for your feedback. We look forward to welcoming you back to Hyatt Regency Long island in a near future Pavel E Front Office Manager
3 out of 5
by A verified traveler

Close to wedding

Posted Jan 13, 2017 on Hotels
Stay was nice and people were very nice. Food was mediocre at best.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Guest, I would like to thank you for your feedback regarding your recent stay and comments about our team. We are very proud of our associates and I cannot wait to share your feedback with them. I would like to apologize for your experience with food in the hotel and would like to assure you that this will be addressed with our Food and Beverage team. I am absolutely confident they will take necessary steps to improve the quality. Thank you again for your feedback and hope to welcome you back to Hyatt regency Long Island in a near future. Thank you, Pavel
2 out of 5
by constance

Posted Jan 7, 2017 on Hotels
Was unhappy in that you charged us for everything under the sun from coffee to breakfast. Nothing at all is free..You nickel and dime people to death. Will never return
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Constance, Thank you for taking your time to provide us with the valuable feedback. I am sorry to hear about your experience and hope to have another chance to welcome you back to Hyatt Regency Long Island. Thank you, Pavel E