Ratings based on 708 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Noisy

Posted May 14, 2017
Lots of noise there the night I stayed. Must have been a party there in one of there halls. But very nice place.
Comment from Hotel Management
May 15, 2017 by W Kim, Hotel Management
Dear the guy, Thank you for leaving us with this feedback and I would like to apologize for the inconvenience because of the noise due to couple of big leisure groups in house for their parties. We plan and work very diligently with all our guests to make sure everyone experiences great accommodation. We appreciate your understating and hope to see you again soon in Long Island.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice, clean, good facilities

Posted Apr 21, 2017
Clean room, nice restaurant bar area. Nice gym and pool. Food is a little pricey but good quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from F, CO

Posted Apr 16, 2017
Had a great time at this hotel. Staff was professional and curtious!
2 out of 5
by Ralynn

Posted Mar 23, 2017 on Hotels
Comment from Hotel Management
Mar 25, 2017
Dear Ralynn, Thank you for taking the time to complete the survey. We are working hard to improve our services and value your opinion. Please let me know if there is anything else I can assist you with and we hope to have an opportunity to welcome you back to Hyatt Regency Long Island in a near future. Thank you, Pavel
5 out of 5
by Joseph

Posted Mar 15, 2017 on Hotels
Overall very good all around
Comment from Hotel Management
Mar 17, 2017
Dear Joseph, Thank you very much for your feedback. We look forward to welcoming you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E
5 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 17, 2017
Dear Guest, Thank you very much for your feedback. We look forward to welcoming you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Everything great!

Posted Mar 7, 2017 on Orbitz
Pros: friendly staff, comfortable room, everything we needed
Location: We were there to visit friends and family so we didn't really adventure around.
We stayed here when visiting family and friends. The place was hopping, to my surprise. We had to cut our stay short because my son needed stitches, so we didn't take full advantage of the amenities, but the staff was accommodating of our needing to leave a day early.
Comment from Hotel Management
Mar 19, 2017 by Pavel E, Hotel Management
Dear Guest, Thank you for staying with and your wonderful feedback about our team and the property. I hope your son is feeling better and your are planning your return trip to Hyatt Regency Long Island. We hope to have an opportunity to welcome you back. Thank you, Pavel E
5 out of 5
by Myrtha

Wonderful

Posted Feb 24, 2017 on Hotels
It was a very nice experience. I loved it.
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Dear Myrtha, It is a pleasure to learn about your experience. We look forward to welcoming you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, food overpriced

Posted Feb 23, 2017
Nice hotel, great staff, over priced food. Good workout room. Pool was fun.
Comment from Hotel Management
Feb 25, 2017 by pavel.efremov@hyattregencylongisland.com, Hotel Management
Dear Guest, Thank you very much for your feedback. We are delighted to hear about your experience in the hotel and look forward to welcoming you back in a near future. Thank you, Pavel E
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice looking hotel but...

Posted Feb 22, 2017 on Orbitz
Beautiful hotel. But it didn't meet expectations in a couple of fairly important areas. Also, there were surprising signs of unaddressed wear. Carpet worn down to the threads on the lobby stairs. Wallpaper peeling off in the bathroom of my hotel room. Of most concern was the time it took for the water to heat up. I was seriously beginning to think I was going to have to take a cold shower the first day. Also, the lighting in the bathroom by the mirror was so poor I used the flashlight on my smartphone to shave by.
Comment from Hotel Management
Feb 26, 2017 by pavel.efremov@hyattregencylongisland.com, Hotel Management
Dear Guest, Thank you very much for your valuable feedback. I would like to assure you that our maintenance team will address the areas you mentioned. Hotel is also in the process of replacing carpet in public spaces. Thank you again for your feedback and hope to welcome you back to Hyatt Regency Long Island in a near future. Thank you, Pavel E