Exterior detail

Reviews of Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1030 reviews" "
Rating 8 - Good. 269 out of 1030 reviews" "
Rating 6 - Okay. 152 out of 1030 reviews" "
Rating 4 - Poor. 82 out of 1030 reviews" "
Rating 2 - Terrible. 101 out of 1030 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Akua on Mar 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Khushaldai

Stayed 1 night in Feb 2024
Response from DG on Mar 18, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DG on Mar 18, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
Stayed 3 nights in Mar 2024
Response from Akua on Mar 12, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Deborah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Claudine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No coffee in hotel room!!..Breakfast not that great!..
Stayed 2 nights in Mar 2024
Response from DG on Mar 11, 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
truly love our run away from home for a night place at Jakes. Great staff..
Stayed 1 night in Mar 2024
Response from Akua on Mar 5, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Michael

Too small the casino and out dated rooms and bathroom
Stayed 1 night in Feb 2024
Response from DG on Mar 4, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Jonathan, St. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on Feb 29, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

4/10 Poor

Giannino

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my overnight stay
Stayed 1 night in Feb 2024
Response from DG on Feb 24, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to get your slot machine gaming on!
Stayed 1 night in Feb 2024
Response from DG on Feb 22, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time here and would stay again
Stayed 1 night in Feb 2024
Response from DG on Feb 19, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Akua on Mar 21, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and spacious. Front desk service was a bit slow but was helpful. It takes very long to be serve at the only restaurant available on the compound.
Stayed 1 night in Feb 2024
Response from DG on Feb 19, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Artie

Stayed 1 night in Feb 2024
Response from Akua on Mar 21, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This development is very great and the amenities are awesome I enjoyed my stay there and will revisit
Stayed 2 nights in Feb 2024
Response from Akua on Feb 17, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at your finger tips just needed to do some renatvation and make sure toilet flush slow
Stayed 1 night in Feb 2024
Response from Akua on Feb 13, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and both times we’ve had good experiences. My boyfriend won a bit last time and I did this time so 1:1 there lol. The rooms are a bit dated but otherwise clean and spacious. The beds and pillows are also really comfortable. A couple of things I would like to point out though, people are not easy on the doors and they are LOUD. All night long the slamming of the doors was insane. We also had a casino floor facing room second time we stayed here and for anyone wondering we heard nothing in that regard. Mind you we stayed here Super Bowl Sunday this year and got there at 2pm and there was practically nowhere to park and the casino was fairly empty so that was also a bit weird. Food here is also pretty good, pleasantly surprised. I here talks of expanding so I hope that brings some needed upgrades and I look forward to visiting once that’s all said and done
Stayed 1 night in Feb 2024
Response from Akua on Feb 13, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on Feb 5, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Place was perfect for a nights stay ! Comfortable and everyone very nice !
Stayed 1 night in Feb 2024
Response from DG on Feb 4, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Good

William G., WEST ISLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in shower !!!
Stayed 1 night in Jan 2024
Response from Akua on Feb 1, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here many times.. we enjoy the hotel and casino..
Stayed 1 night in Jan 2024
Response from Akua on Feb 1, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

6/10 Okay

Linda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on Jan 30, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Elisabeth

Stayed 1 night in Jan 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Armani

Traveled with partner
Liked: Staff & service, amenities
My water wasn’t hot, tub drain was clogged and room wasn’t cleaned properly.
Stayed 1 night in Jan 2024
Response from Akua on Jan 30, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on Jan 30, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Louis, Rahway

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are so close to the casino that you hear all the noise (the young lady did mention this during check-in). I was on 6th floor facing casino. Maybe not all rooms are so noisy.
Stayed 1 night in Jan 2024
Response from Akua on Jan 30, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Joanne

Liked: Cleanliness
Food in bistro is terrible.
Stayed 1 night in Jan 2024
Response from Akua on Jan 23, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Stanislav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other person in my party didn't have a physical ID, so we weren't even allowed in. Plus, they photograph and search you at the entrance. Looked like jail. Never coming back!
Stayed 1 night in Jan 2024
Response from Akua on Jan 23, 2024
I appreciate your concern, and I appreciate you sharing it with us. With the level of violence that we see in our world today, we take the safety and security of our staff and patrons very seriously. We have multiple layers of security, visible and not, that we hope to provide a safe, friendly, and exciting environment in our casino and hotel. We are in the process of updating our technology to make it a bit more transparent to our guests, which we hope will provide an even better experience in the future. Again, thank you for taking the time to share your opinion with us, and I hope we get to meet and exceed your expectations on your next visit.

8/10 Good

yan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Akua on Jan 23, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Awesome
Stayed 3 nights in Jan 2024
Response from Akua on Jan 23, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024
Response from Akua on Jan 23, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on Jan 9, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Rhonda

Stayed 1 night in Jan 2024
Response from Akua on Jan 8, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Akua on Jan 8, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Bharat

Traveled with partner
Liked: Property conditions & facilities
OK
Stayed 2 nights in Dec 2023
Response from Akua on Jan 8, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After flying in to Long Island on Christmas Day, I was quite surprised at how packed Jake's was on a holiday. The hotel rate for the evening was easily the best around. Alas, there was so little parking, we had to drive around a few times. We played a little, but there were no table games, and there was a dearth of video poker machines. As a resident of Las Vegas, I was underwhelmed.
Stayed 1 night in Dec 2023
Response from Akua on Jan 6, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Tulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always nice to stay in a clean place when away from home. Jake’s is a great place to get away with your significant other whether it’s for one night or a weekend
Stayed 1 night in Dec 2023
Response from Akua on Jan 2, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Elijah

Stayed 1 night in Dec 2023
Response from Akua on Jan 2, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023
Response from Akua on Jan 2, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Akua on Jan 2, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Victoria

Stayed 2 nights in Dec 2023
Response from Akua on Jan 2, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Akua on Dec 29, 2023
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

JANET

Business traveler
Stayed 1 night in Dec 2023
Response from Akua on Dec 29, 2023
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Akua on Dec 29, 2023
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!