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Room was huge and had a lot of furniture (recliner chair, dresser, desk) plus a microwave and mini fridge! Free breakfast was decent. Clean hotel, helpful staff. Great value.
Gessie
Stayed 2 nights in Apr 2024
Response from Scott on Apr 24, 2024
Thank you for staying with us1 I am so thrilled to see that you had a good experience with us.
Thank you for staying with us. I am so thrilled to see that you had a great experience with us.
4/10 Poor
Dominique
Traveled with group, Traveled with family
Apr 17, 2024
Disliked: Property conditions & facilities
Hotel needs some TLC. Carpet stained throughout, obvious neglect to cleaning and general maintenance. Old and musty smell. In room, we found objects from prior guests. On the positive side, bed was comfortable and there are a decent amount of vending machines onsite, and breakfast is included.
Dominique
Stayed 2 nights in Apr 2024
Response from Scott on Apr 17, 2024
Thank you for staying with us! I am so sorry that you did not have a good experience with us.
10/10 Excellent
Chapina
Apr 14, 2024
Very nice place
Chapina
Stayed 1 night in Apr 2024
Response from Scott on Apr 15, 2024
Thank you for staying with us! I am so thrilled to see that you had a good experience during your stay!
The room was nice and clean - I have no complaints. Hallways looked like they could use a good cleaning.
I was on the 3rd floor and the room above me was extremely loud all night moving things around and walking loud back and forth.
Jennifer
Stayed 1 night in Apr 2024
Response from Scott on Apr 14, 2024
Thank you for staying with us! We hope to welcome you back to the hotel!
Phones in room did not work, not enough pillows, had to go down and ask for more, housekeeping never came , had to go down and ask for clean towels, stains on carpet, elevator smelled of smoke, unfriendly unhelpful staff
Colleen
Stayed 3 nights in Apr 2024
Response from Scott on Apr 9, 2024
Thank you for staying with us. I am so sorry that you had a bad experience with us.
6/10 Okay
Katie
Business traveler, Traveled with family
Apr 6, 2024
Liked: Staff & service
Staff was friendly. Room was fine. Breakfast I was sad about as and should have maybe read about more closely. There options but no eggs, sausage , bacon, waffles made fresh etc. it was items that you set up and walk away from cereal, bagels etc
Katie
Stayed 1 night in Apr 2024
Response from Scott on Apr 7, 2024
Thank you for staying with us! I am so sorry that you did not have a good experience with us.
Thank you for staying with us! I am so sorry that you had a bad experience with us. I sure hope you will give us another chance to service your hospitality needs.
8/10 Good
Iris
Feb 29, 2024
The staff was very courteous. I did request a change of room due to sink backup. When I arrived from my day activities, I was still in the same room. But all was taken care of the night staff. Also, I observed a different source of guests, some cursing sue to dog poop in the fairgrounds.. Just observed how the hotel has changed. Rooms need to be refurbished. Breakfast bar should have more variety I smelled weed in the corridors. Berth.
Iris
Stayed 3 nights in Feb 2024
Response from Scott on Mar 1, 2024
Thank you for staying with! I sure hope you will visit us again!
2/10 Terrible
Saiquan
Business traveler, Traveled with family
Feb 27, 2024
Disliked: Amenities
Manager was beyond rude (John), supposed to be pet friendly ( not). When we attempted to check in, and were informed we couldn’t due to pets, and asked for explanation, we were met with yelling, screaming, cussing, and cops. Also told to call Expedia first r refund
Saiquan
Stayed 1 night in Feb 2024
Response from Scott on Feb 27, 2024
Thank you for the review. You guys both came in together looking to check in, however you didn't have a credit card for the 100.00 authorization and the front desk agent said we couldn't check you in until we can get the 100.00.. The agent said we can email your mom a credit card authorization to fill out or your mom can come to the hotel. You both walked and said your mom is going to be upset about this. A little bit after, you came back with your mom and then became aggressive and yelling in the lobby, that the police had to be called, again all because of the 100.00 security. After all the yelling and curing, we asked you to leave and that we will cancel your reservation and no payment will be taking.
The room smelled musty, the recliner was dirty looking as well as the floor. The ice maker wasn’t working. It was just ok. The staff seemed pleasant. Everything needs updating at the hotel.
Jenny
Stayed 3 nights in Feb 2024
Response from Scott on Feb 27, 2024
Thank you for staying with us! So sorry that you did not have a good experience with us.
4/10 Poor
Jeffrey, Boynton Beach
Traveled with partner
Feb 26, 2024
Disliked: Property conditions & facilities
Dirty old carpeting. Elevator out is service from 9p to 11a. Awful mattress. Broken tiles. Shows it age and not being updated. We have been staying at this hotel for many years usually twice per year. This is the last time. We’ll be moving to holiday inn or the Hilton garden next time
Jeffrey
Stayed 2 nights in Feb 2024
Response from Scott on Feb 27, 2024
Thank you for staying with us. I am truly sorry that you did not have a good experience with us. Please know I will be addressing your concerns right away!
4/10 Poor
Karina
Feb 26, 2024
Disliked: Property conditions & facilities
Karina
Stayed 1 night in Feb 2024
Response from Scott on Feb 27, 2024
Thank you for staying with us! I am so sorry that you had a bad experience with us
The doors had huge gaps, old and dated plus it smells like cigarettes
It was very noisy, the sheets are old and smells the bathroom is very dated
I don't think I will be staying there again
Amreeta
Response from Scott on Feb 16, 2024
Thank you for letting us know how your stay was with us. I am so sorry that you encountered these issues during your stay. I will be meeting with each department to discuss what we can do better. Thank you!
We were interrupted at 1am by people trying to get into our room. There was dog poop all around the property. There were bugs in the room. It smelled like weed and cigarettes. I wouldnt recommend staying here. Front desk staff was nice
Joseph
Stayed 2 nights in Feb 2024
Response from Scott on Feb 11, 2024
Thank you for taking our survey! I am so sorry that you encountered these issues during your stay. I sure hope you will give us another chance to service your hospitality needs in the near future!
Hello! Happy to see that you had a great experience with us. We look forward to welcoming you back soon!
6/10 Okay
Tom
Feb 1, 2024
Tom
Stayed 2 nights in Jan 2024
Response from Scott on Feb 2, 2024
I am so sorry to see that you had a bad experience with us during your stay! I sure hope you will give us another chance to service your hospitality needs in the near future!
8/10 Good
Elenita
Jan 31, 2024
Clean
Elenita
Stayed 2 nights in Jan 2024
Response from Scott on Jan 31, 2024
Thank you for staying with us! We look forward to servicing your hospitality needs in the near future!
6/10 Okay
Manuel
Business traveler, Traveled with partner
Jan 29, 2024
Liked: Staff & service
Breakfast was horrible
Manuel
Stayed 3 nights in Jan 2024
Response from Scott on Jan 29, 2024
Thank you for staying with us! I hope we can service your hospitality needs in the near future!
8/10 Good
Edwin
Traveled with family
Jan 27, 2024
Liked: Cleanliness, staff & service, amenities
The front desk and lobby of the facility was very clean and had a nice scent. The staff was very friendly and helpful. The room that i had was very clean and more spacious than i expected. Bathroom was clean and great water pressure. Comfortable bed. There was an issue with the wall paper on the walls. Simple continental breakfast, but still appreciate the waffles. Overall a very good experience.
Edwin
Stayed 1 night in Jan 2024
Response from Scott on Jan 28, 2024
Thank you so much for this great review about your recent stay with us! We look forward to welcoming you back soon!