1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews of Ramada by Wyndham Rockville Centre

2.5 out of 5
Ramada by Wyndham Rockville Centre
1000 Sunrise Hwy, Oceanside, NY

Reviews

6.8
Rating 10 - Excellent. 273 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 170 out of 1003 reviews" "
Rating 2 - Terrible. 143 out of 1003 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time. And its alwa
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Kelly,Thank you for your perfect rating and for choosing to stay with us again! We're thrilled to hear that you had another positive experience during your second visit. Your loyalty means a lot to us, and we're grateful for your continued support. We look forward to welcoming you back for many more stays in the future! Sincerely, Hotel Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Joe,Thank you for your 5-star review! We're delighted to hear that you found your stay peaceful. Providing a serene environment for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another tranquil stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jackie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Jackie,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Sarit

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good motel
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Sarit,Thank you for your positive feedback and perfect rating! We're glad to hear that you had a good experience during your stay at our motel. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another great stay in the future. We're here to ensure you have a fantastic experience every time you stay with us!Sincerely, Hotel Manager

8/10 Good

janelle

Traveled with partner
Disliked: Cleanliness
The room overall looked clean. I was fine until I pulled the sheets back and found a dead bed bug. I immediately checked out. Did not feel comfortable going to another room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Janelle,We're deeply sorry to hear about your experience, and we understand the concern you must have felt. Your feedback is crucial, and we take this matter very seriously. We have strict protocols in place to address such situations, and we will investigate and rectify the issue immediately. We appreciate your diligence in bringing it to our attention. We sincerely apologize for any discomfort caused during your brief stay.Sincerely, Hotel Manager

10/10 Excellent

sari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I had an easy late checkin
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear sari,We're pleased to hear that your late check-in process was smooth and convenient! Thank you for sharing your positive experience. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

KENNETH, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear KENNETH, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Tirzah

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms eed to be roomier
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Tirzah,Thank you for your perfect rating and feedback. We appreciate your suggestion regarding the bathrooms, and we'll consider ways to make them roomier for our guests' comfort. Your input is valuable to us as we strive to enhance our guests' experiences. We hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Lindsay,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any suggestions for how we can make your next stay even better, feel free to let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Sharon

Business traveler, Traveled with family
Traveled during the month of February in NY and was cold outside. The bed had a thin coverlet, not blanket…. Should have asked for a blanket but one should have been provided in the dead of winter.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Sharon,Thank you for sharing your experience, and we apologize for the discomfort you faced with the bedding during your stay, especially during the cold weather in February. We'll take your feedback into consideration to ensure our guests are provided with adequate warmth and comfort, including additional blankets as needed. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Misjatoya

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed over night jacuzzi was a nice size and the place was clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Misjatoya,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your overnight stay with us and that you found our jacuzzi to be a nice size and the place clean. Providing a comfortable and clean environment for our guests is always our goal. We appreciate your kind words and hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Landa, Uniondale

Liked: Cleanliness, staff & service, property conditions & facilities
The staff very nice and considerate
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Landa,Thank you for sharing your positive review! We're delighted to hear that you found our staff to be very nice and considerate during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back soon for another great experience! Sincerely, Hotel Manager

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always willing to assist the guests! Very clean environment as well!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Rosario,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had a great experience with our staff and found them always willing to assist guests. Maintaining a clean environment is also a top priority for us, and we're glad you noticed. We appreciate your kind words and look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 Poor

Manuel

Business traveler, Traveled with partner
Disliked: Amenities
Not very well maintained. Bathroom small and out dated. Breakfast was not the best but we were not allow the eat in our rooms like a military unit. Rooms not properly clean
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Manuel,We apologize for the disappointment with the maintenance, cleanliness, and breakfast experience during your stay. Your feedback is crucial, and we will address these issues with our team to ensure improvements are made. We understand the importance of cleanliness and comfort, and we regret that we did not meet your expectations in these areas. Please know that we take your comments seriously and will strive to provide a better experience for our guests in the future. Sincerely, Hotel Manager

6/10 Okay

Richard, PEMBROKE

Traveled with family
We have stayed at the Ramada on quite a few occasions when catching a flight out of JFK. It’s been fine. I wouldn’t mind having a choice of what floor I’d prefer as we are senior citizens.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 30, 2024
Dear Richard ,Thank you for your loyalty to Ramada by Wyndham Rockville Centre! We're pleased to hear that your stays have generally been satisfactory. Your suggestion regarding floor preferences for senior citizens is noted; we'll strive to accommodate such requests in the future. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

4/10 Poor

Liliana

Disliked: Cleanliness, property conditions & facilities
Staff was overwhelmed. Mattress was way past replacement time. It was extremely uncomfortable. On top of that the heating/AC unit was obnoxiously loud.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Liliana,We apologize for the challenges you faced during your stay. It's regrettable to hear about the issues with the mattress and the disruptive noise from the heating/AC unit. Your comfort is our priority, and we appreciate you bringing these matters to our attention. We will address the concerns with the staff workload, replace the mattress, and investigate the HVAC unit promptly to ensure a more comfortable experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 8, 2024
Dear Luis, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Steven

Our car has handicap parking ID, but vehicles with no handicap ID used the parking spots. Bathroom floor has accumulated dirt along every wall and corner. Tub or toilet leaked, never dry. Bath towel needed to keep floor safe to walk on. We won't stay here again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Steven,We apologize for the inconveniences you faced during your stay. Your concerns about the misuse of handicap parking, cleanliness issues, and bathroom conditions are taken seriously. Immediate action will be taken to address these matters to ensure a more comfortable and accommodating experience for our guests. We appreciate your feedback and regret any inconvenience caused. We hope you might reconsider and provide us with another opportunity to serve you better in the future.Sincerely, Hotel Manager

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
well past its prime
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Thomas,Thank you for sharing your feedback. We regret that your experience fell short of expectations. We take your comments seriously and will work diligently to address any areas that require improvement. Please feel free to provide more details so we can better understand and enhance your future stays.Sincerely,Hotel Manager

2/10 Terrible

Krystal

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Krystal,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Heisenbrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 21, 2023
Dear Heisenbrain,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Zabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a comfortable stay
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Zabrina,Thank you for the perfect 10/10 rating! We're pleased to hear that you had a comfortable stay. Your feedback is important, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Okay

ebony

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear ebony,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 Terrible

Natauni

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for 5 mins and left, faster advertisement
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Natauni,We're sorry to hear that your experience was not up to your expectations. Your feedback is valuable, and we would appreciate any specific details you can provide about the issues you encountered. This will help us address concerns and make improvements. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

JOY-ANN, BARBADOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear JOY-ANN,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

JOY-ANN, BARBADOS

Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear JOY-ANN, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Comfortable and welcoming
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 9, 2023
Dear William,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found our place comfortable and welcoming. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

8/10 Good

ISABEL GONZALEZ

Traveled with family
Excelent location
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear ISABEL Gonzales,Thank you for your feedback and the 4 out of 5 rating! We're pleased to hear that you found our location excellent. We appreciate your stay and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Will

Disliked: Property conditions & facilities
Room was clean and comfortable. Did not feel safe and the property is somewhat run down.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Will,We appreciate your feedback on the cleanliness and comfort of the room. However, we're sorry to hear that you didn't feel safe and found the property somewhat run-down. Your safety and comfort are our top priorities, and we take your comments seriously. We will address these concerns to improve the overall experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

MOHANNAD

Traveled with group
Over priced for the quality of motel
The first room I checked into was depressing. Was moved to a better room.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear MOHANNAD,We appreciate your feedback and apologize for the initial experience that did not meet your expectations. We're glad to hear that we were able to address the issue and provide you with a better room. Your comments are valuable to us, and we will use them to improve our services. If your travels bring you back to the area, we hope you might consider giving us another chance to provide you with a more satisfactory experience.Sincerely,Hotel Manager

8/10 Good

Kevin

Traveled with family
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Kevin,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Average
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Michael,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My 2 stars go to the friendliness of the receptionist and the cleanliness of the reception area and our bedroom. But the while place needs a serious renovation. The room was dark, only one lamp and two outlets were working. The pieces of furniture look like they have been picked up from the street: not one -the desk, the armchair, the chairs, the TV stand- looked like it was younger than 20 years. The bathtub, the tiles, the paint were chipped. To Wyndham Group: people oftrn book a hotel based on the name and reputation. The Ramada Wyndham means economy budget, but should not be synonymous with cheap motel and all what the term implies. OK for one night, not longer!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Kevin,Thank you for your detailed feedback. We're glad to hear that you found our receptionist friendly and the reception area and bedroom clean. However, we're sorry to hear about the issues you experienced with the room's lighting, furniture, and bathroom fixtures. We understand that these aspects significantly impacted your stay. We assure you that we take your comments seriously and will use them to improve our services and facilities. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Parnell

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Parnell,We appreciate you picking our hotel for your visit and the five stars you awarded us after your stay. I hope your time with us was fantastic. Please come back soon.Sincerely,Hotel Manager

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
This place was terrible. The door looked like it had been recently pried open and the bed had stains all over it. Would not recommend this place.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear David,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we take these issues seriously. Immediate steps will be taken to address the door and bedding concerns to ensure a safer and cleaner environment. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Aubrey

Traveled with partner
Liked: Cleanliness, staff & service
Decent property. Priced right. Staff has been super friendly. Room was clean. There is a TGI Fridays right next door.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Aubrey,Thank you for your 5-star review! We're pleased to hear that you found the property decent and well-priced, with friendly staff and clean rooms. The proximity to TGI Fridays is a nice bonus. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

2/10 Terrible

Gregory

Traveled with group
Disliked: Staff & service
Service was weak. Didn't get the room i booked. Room was fully clean or ready Found wrappers from last stay. The tube jets did not work
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Gregory,We apologize for the issues you encountered during your stay, including the service, room assignment, cleanliness, and non-functioning tub jets. This falls short of the experience we aim to provide, and we take your feedback seriously. We will address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Matthew,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

4/10 Poor

Carla

Disliked: Cleanliness, property conditions & facilities
The only thing I liked was the proximity to my event.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 28, 2023
Dear Carla,I'm sorry to hear that you didn't have a more enjoyable stay. If you have any specific feedback or suggestions for improvement, please feel free to share them so we can work on making our accommodations better for future guests. Your input is valuable to us.Sincerely, Hotel Manager

6/10 Okay

Laura

Motel is very basic and dated. Old building and rooms. Rooms outside entrance. No elevator to 2nd floor
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear Laura,Thank you for sharing your feedback. We appreciate your comments about our motel, and we understand your concerns. We are continuously working on improvements, and guest satisfaction is a top priority for us. Please feel free to reach out if you have any specific concerns or suggestions, and we hope you consider staying with us again in the future.Sincerely, Hotel Manager

4/10 Poor

Opal

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
I was put on the second floor with large luggage with stairs and no help at the age 65 and 68 years old with disability
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Opal,We apologize for any inconvenience you experienced during your stay. It's important to us that all our guests have a comfortable stay, and we regret that we fell short in this regard. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Cristian

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room had an awful stench that i figured out that there was a hole in the bathroom wall that was leaking pee and other smelly substances. Had to use rag to plug up because i was getting the entire bathroom floor wet with facility piss. The remote had no batteries and when we got some, it wouldnt change the channel. One guy of the staff was extremely pervy almost insisting to go up to the room with my partner. Rest of staff was really nice.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 21, 2023
Dear Cristian,We're sincerely sorry for the unpleasant experience you had during your stay, including the bathroom issue, the remote-control problem, and the inappropriate behavior of one staff member. This is far from the standard of service we aim to provide. We appreciate your feedback and will address these concerns to ensure a more comfortable and respectful experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Angela, Freeport New York

Stayed 7 nights in Oct 2023
Response from Hotel Manager on Nov 10, 2023
Dear Angela,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Barry,We're sorry to hear that you didn't find value for your money during your stay. If you have any specific concerns or feedback that you'd like to share, please let us know so that we can work on addressing them and improving the overall guest experience. Your input is valuable to us.Sincerely, Hotel Manager

8/10 Good

rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty standard property, only spent one night, room as anyone would expect , clean and tidy and room temp was set just right to come in from a rainy windy day
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Rae,Thank you for your review! We're glad to hear that you found your one-night stay at our property to be clean, tidy, and comfortable. We aim to provide a standard but pleasant experience, and we appreciate your feedback. If you have any suggestions for improvement, please feel free to share them. We hope you consider staying with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff are excellent, friendly, helpful, welcoming.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Timothy,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you had a fantastic experience with our staff. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

Gwendolyn, Winston Salem

Disliked: Staff & service, amenities, property conditions & facilities
It was very old style. It was remodeled poorly. It was also a welfare or homeless hotel. Rating was misleading.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 15, 2023
Dear Gwendolyn,We're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide comfortable and welcoming accommodations for all our guests, and it's disappointing to learn that you did not find our hotel to your liking. Your feedback is important to us, and we will use it to address areas that may need improvement. We apologize for any inconvenience and will work to ensure a more positive experience for our guests in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager

6/10 Okay

Ronald

Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Ronald,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Wilbert

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Nov 3, 2023
Dear Wilbert,We value your visit and your 5-star rating, which shows how much you enjoyed your stay with us. Every guest should have a wonderful experience from us, and we also want to give you value. We are excited to have you visit us, and we look forward to serving you even better. Serving guests such as yourself is a privilege for us.Sincerely, Hotel Manager

8/10 Good

Reghuram

Liked: Cleanliness
Disliked: Property conditions & facilities
Stay was good. Breakfast was not that great
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Reghuram,Thank you for your feedback and the 4 out of 5 rating. We're pleased to hear that your stay was good. We apologize if the breakfast did not meet your expectations. We will work to improve the breakfast offerings to provide a better experience for our guests. Your input is valuable, and we hope to offer you an even better stay on your next visit.Sincerely, Hotel Manager