Ratings based on 435 Verified Reviews

4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Exceptional staff - welcoming, warm and professional.
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us. We appreciate your feedback and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Jul 12, 2017
Only stayed for one night. Staff was very friendly and greeted us immediately upon our arrival. The bellman who helped us told us about the hotel and it amenities. The hotel was clean. The area is beautiful and walking distance to nearby restaurants, which was great. The only issue we had was when we called to have our bags picked up for our departure we waited 15 minutes before taking our own bags down so we would not be late for an appointment. The staff was busy at that hour and apologetic. Other than that I would definitely recommend staying.
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us, we apologize for the inconvenience however we appreciate your feedback and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Beautiful hotel, great restaurant, friendly staff

Posted Jul 7, 2017
Pros: The well-maintained room. The pool. The friendly staff especially Corey who greeted us warmly everytime we arrived and departed from the hotel.
Location: The hotel is centrally located on Long Island, easy access to all major parkways. We visited Jones Beach. The LI railroad is across the street.
Upon our arrival, we were warmly greeted. The front desk was very attentive at check in and offered us a room upgrade at a very reasonable charge. The suite was very clean and well-maintained through-out our 4 day stay. Our previous stays at The Garden City Hotel convinced us that it was the only premier hotel on the island. The pool and spa are exceptional as is the food at the Polo restaurant. The complimentary bicycles were a good idea. The LI railroad station is across the street for easy access to NYC. The front outdoor patio/bar was great.
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us, we will pass along you accolades to those mentioned. We appreciate your feedback and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Jul 6, 2017
Great distance to restaurants and lounges. It's central to many things and Roosevelt Field Mall is a little drive away. Staff is very friendly and helpful. Drinks at the Polo Lounge were delicious!
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us. We appreciate your feedback and hope to welcome you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Hyde Park, NY

Could have been better

Posted Jul 5, 2017
Pros: staff, and looks.
Cons: Robes, free water in the room.
Location: NA
asked about robes in the room. was told there were robes in the closet....No robes. Had to go to the pool in street clothes. the pool area was a mess. The floor covered with water, dirty towels all over the place. This was at 6pm, one hour before closing it. The room was great, the staff was very nice. No free water in the room, really, water $5.00.
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us, we apologize for the inconveniences. We appreciate your feedback and will share it with the appropriate departments!
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant accommodations

Posted Jul 2, 2017
Pros: Comfortable bed.
Attended a wedding at hotel. The ceremony, cocktail hour, and dinner were fantastic. Staff was very pleasing.
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Center of all

Posted Jul 2, 2017
This hotel is in a perfect location to visit family. I lived in the area for many years, now I go to visit. It's centrally located to everyone and every place I need to visit. The hotel has been refreshed on the past few years and its restored to its former glory. The staff is A+ Accommodations are great. Recommend!
Comment from Hotel Management
Jul 17, 2017 by Amy, Reservations Supervisor, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from vermont, former New Yoker

wow, this is a beautiful hotel, nice surprise

Posted May 24, 2017
Pros: everything, the valet parking, the staff, the room, bathroom, terrific
Cons: more locations for this hotel
Location: easy walk to beautiful town with lots of stores and lots of places to eat if you don't want to eat in the hotel, but the hotel has great restaurants t
this whole experience was outstanding, the hotel is gorgeous, the staff really helpful and welcoming, the room as requested was quiet and looked brand new. The hotel is close to the lovely town of Garden City with nice stores and great Japanese restaurant (and others) just a very quick walk away. Not expensive at all and yet the ambience of the hotel is very high-end. Great restaurants at the hotel as well. Will definitely stay there again when traveling out of JFK or just to relax. Now, one of my favorites.
Comment from Hotel Management
Jun 2, 2017 by Amy, Reservations Supervisor, Hotel Management
Thanks for staying with us. We appreciate your feedback and will pass along your accolades to those departments mentioned! We hope to welcome you back soon.
5 out of 5
by Roberto

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
May 16, 2017 by Amy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Francine

The most beautiful place to stay on Long Island!

Posted Apr 18, 2017 on Hotels
When we come to New York, we always stay at this hotel!!! We love the service from the valet (Luis, Angel, Mario and the rest) check in, to Jason (Room service), Everything and everyone is professional, polite and courteous! To top it all the ambiance is awesome! Beauty and cleanliness throughout! See you soon!!!
Comment from Hotel Management
Apr 21, 2017 by Amy, Hotel Management
Thank you for your review!, We appreciate your feedback and will be sure to pass along your accolades to those mentioned in Valet and Room Service. We look forward to welcoming you back!