Deluxe Room, 1 King Bed | Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Reviews of The Garden City Hotel

4 out of 5
The Garden City Hotel
45 7th St, Garden City, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 693 out of 1004 reviews" "
Rating 8 - Good. 149 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was attentive and a pleasure to interact with. The property is absolutely beautiful.
Stayed 1 night in Mar 2024

4/10 Poor

LYNDA, Powhatan

Business traveler
Liked: Cleanliness
Didnt like the limited room service options. Did not like the unoperatable room keys. Front desk constantly monitor me and " wanted to constantly see ID because they say there was suspicous activity at the hotel.
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback, Lynda. I am saddened to hear that you felt the in-room-dining options were limited. However, I am pleased to confirm that the Red Salt Room, King Bar, Crave 45, and our online ordering platform was available to offer you an alternative dining option during your stay. Our dining outlets do offer in-room delivery via to-go packaging for your convince. Please be advised that the departure time is 11:00 AM. Unfortunately, our guest services team attempted to contact you to no avail until 12:55 PM, resulting in the deactivation of your room key by default. For our guest security and safety, the guest services team must verify your identification before issuing new keys to any guest room. Please do not hesitate to reach out to our guest services team if you have any questions. I look forward to welcoming you back in the future.

10/10 Excellent

marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Nice clean rooms.
Stayed 2 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Marcus!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Throughly enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Stephanie!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice fitness center. Convenient to many restaurants.
Stayed 3 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback William! We are proud to partner with celebrity chef David Burke to develop our restaurants on property!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel. Great staff. Nice food options at hotel. Will stay again.
Stayed 3 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Jason!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to walk to restaurants. Hotel staff was fantastic and concierge was helpful
Stayed 2 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Kristen!

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is very good location with shopping
Stayed 5 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Angela!

10/10 Excellent

Christine, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! The staff was the best staff I have EVER dealt with, hands down… So Friendly and they went above and beyond …ty so much!
Stayed 2 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback! I am happy to hear that our team embodies the definition of hospitality! Looking forward to welcoming you back soon!

10/10 Excellent

Emilie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed, but resort fee was is only worthwhile if you stay a few days. Bar was fantastic, lively great drinks, great service, so enjoyable! Restaurant notsomuch. The speakeasy was closed due to a private party, one of the reasons for our stay. Next time we’ll have to check out Sunday brunch! Overall a good experience we will stay again and choose another restaurant.
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Emilie! I regret to hear that you were not satisfied with our food and beverage outlets. May you please reach out to our guest services team for us to better address your concerns? I look forward to welcoming you back to experience our legendary Sunday Brunch with all you can eat oysters, lobsters, and crab!

6/10 Okay

Christy, Charlotte

Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a very attentive staff. However the $30 tax daily “facilities” charge on top of the pricy rooms is ridiculous. We were there for a very busy wedding weekend so never had a chance to use the pool or gym. I suppose we paid $30 a night for the “free” parking. Also was not happy with the 4pm check in time.
Stayed 2 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Patricia. The hotel facility fee includes guest room wifi, access to the pool, fitness center, parking on property with 24 hour security monitoring and 2 bottles of water in the room. I regret to hear that you did not take advantage of the facilities offered on property. The facility fee and hotel check in was disclosed upon booking on the 3rd party platform. Please do not hesitate to reach out to our guest services team if you have any additional questions.

10/10 Excellent

Ross

Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Ross!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL WAS GOOD.
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Gary!

10/10 Excellent

Marilou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay before flying out of JFK!
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feed back! JFK is only 15-20 minutes away from the hotel making it the ideal location to stay the night before your flight.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little noisy
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Stephanie! I would love to hear more about your experience. May you please reach out to our guest services team so that we can better address your concerns?

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Allison!

4/10 Poor

Gary M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Gary. We would love to hear more about your experience, may you please reach out to our guest services team so that we better address any of your concerns?

10/10 Excellent

mary

Liked: Staff & service, property conditions & facilities
Luxury
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Mary!

6/10 Okay

joanne, pawlet

Liked: Cleanliness, property conditions & facilities
Room requested was king deluxe instead I was given a small, room with double beds and the bathroom was in need of updating. I was located on the second floor with a barking dog in the room across from me. I’ve stayed at this hotel numerous times given it high ratings. What a disappointment!
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Joanne. The platform you had used to make the reservation does not guarantee the room type. However we do make every effort to accommodate all requests such as room type. Our hotel is a pet friendly hotel and I do apologize that you were disturbed by the pet across the hall. Please bring this to our attention during your stay so that we can promptly address any issues you may be experiencing. I hope we will have the pleasure to welcome you back to the hotel for a better experience.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service
Reception. The manager was was kind and helpful successfully finding an appropriate room for my mobility impaired husband even though the hotel was extremely busy.
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Victoria!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel excels in cleanliness and has very helpful staff. Check out their attached speakeasy, the Rose Room, for great drinks and ambiance.
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Colleen! We are proud of our award winning housekeeping team to ensure the hotel is the best in class. The Rose Room is always a delightful surprise. I look forward to welcoming you back in the future!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice, clean. All staff so helpful. Great place to stay. Especially when attending a concert at UBS arena because the train station is right across the street. Would definitely book again.
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Maria! I hope you enjoyed the concert at the UBS Arena! Looking forward to welcoming you in the future.

10/10 Excellent

Brian, Las Vegas

Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Brian!

8/10 Good

hairo

Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Hairo!

8/10 Good

Harold

The room was good .The window A/C unit was a little noisy when the fan came on.Breakfast was good but pricey.Staff was polite.Facility fee which included pkg. was pricey,
Stayed 3 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feed back Harold! I will inform our engineering team regarding the AC unit to address the noise. I look forward to welcoming you in the future

10/10 Excellent

Pamela

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Pamela!

10/10 Excellent

Heather

Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Heather!

8/10 Good

Jazmine

Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Jazmine!

10/10 Excellent

myron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Myron!

6/10 Okay

Hung

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback! we would love to hear more about your experience. Please feel free to reach out.

10/10 Excellent

Donald

Great customer service , check in was easy, rooms was excellent in comfort and cleanliness. Will stay again.
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Donald! We take great pride in our AAA rated housekeeping award. I will pass along the compliments to our Director of Housekeeping.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the hotel is beautiful
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Patrick!

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and classy hotel What would be really nice if the coffee shop open up before 7am 6am would be better for early risers
Stayed 4 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Frank!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Jessica!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Anne!

10/10 Excellent

fritz

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback!

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Monique!

10/10 Excellent

Gaylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a Queen during my stay.
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 27, 2024
Thank you for your feedback Gaylene!

10/10 Excellent

Feji

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 27, 2024
Thank you for your feedback!

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't have room service during the week Monday through Thursday during the day. Shower head could be updated, low pressure. Overall very nice hotel, will definitely come back.
Stayed 3 nights in Jan 2024

10/10 Excellent

joanne, pawlet

Liked: Cleanliness, amenities, property conditions & facilities
The hotel provides quiet comfort The rooms are always immaculate and bed comfortable. There are numerous restaurants to walk to and the area is great for walking
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 20, 2024
Thank you for your feedback! We take pride in our spotless room and our AAA 4 diamond award for service and housekeeping practices. I look forward to welcoming you back soon!

8/10 Good

Ryadh

Stayed 3 nights in Jan 2024
Response from Andrew - Reservations Manager on Jan 20, 2024
Thank you for your feedback!

10/10 Excellent

Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and sophisticated vibe.
Response from Andrew - Reservations Manager on Jan 20, 2024
Thank you for your feedback Gaylene!

10/10 Excellent

Chritty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 20, 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay if traveling into the city. Rooms are large and comfortable.
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 13, 2024
Thank you for your feedback James!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Erik!

4/10 Poor

Maria

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
I had someone next door who kept me up all night. The doors were so thin I can hear the tv and this man talking so loud on the phone. There was no morning room service and the coffee machine was not working. The restaurant was the only saving grace for this experience. It was very disappointing
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 13, 2024
Thank you for your feedback Kristine!

10/10 Excellent

Laurette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 13, 2024
Thank you for your feedback Laurette!