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All the staff was attentive and a pleasure to interact with. The property is absolutely beautiful.
Brandy
Stayed 1 night in Mar 2024
4/10 Poor
LYNDA, Powhatan
Business traveler
Mar 25, 2024
Liked: Cleanliness
Didnt like the limited room service options. Did not like the unoperatable room keys. Front desk constantly monitor me and " wanted to constantly see ID because they say there was suspicous activity at the hotel.
LYNDA
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback, Lynda. I am saddened to hear that you felt the in-room-dining options were limited. However, I am pleased to confirm that the Red Salt Room, King Bar, Crave 45, and our online ordering platform was available to offer you an alternative dining option during your stay. Our dining outlets do offer in-room delivery via to-go packaging for your convince. Please be advised that the departure time is 11:00 AM. Unfortunately, our guest services team attempted to contact you to no avail until 12:55 PM, resulting in the deactivation of your room key by default. For our guest security and safety, the guest services team must verify your identification before issuing new keys to any guest room. Please do not hesitate to reach out to our guest services team if you have any questions. I look forward to welcoming you back in the future.
Beautifully appointed, but resort fee was is only worthwhile if you stay a few days. Bar was fantastic, lively great drinks, great service, so enjoyable! Restaurant notsomuch. The speakeasy was closed due to a private party, one of the reasons for our stay. Next time we’ll have to check out Sunday brunch! Overall a good experience we will stay again and choose another restaurant.
Emilie
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Emilie! I regret to hear that you were not satisfied with our food and beverage outlets. May you please reach out to our guest services team for us to better address your concerns? I look forward to welcoming you back to experience our legendary Sunday Brunch with all you can eat oysters, lobsters, and crab!
Very nice hotel with a very attentive staff. However the $30 tax daily “facilities” charge on top of the pricy rooms is ridiculous. We were there for a very busy wedding weekend so never had a chance to use the pool or gym. I suppose we paid $30 a night for the “free” parking. Also was not happy with the 4pm check in time.
Patricia
Stayed 2 nights in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Patricia. The hotel facility fee includes guest room wifi, access to the pool, fitness center, parking on property with 24 hour security monitoring and 2 bottles of water in the room. I regret to hear that you did not take advantage of the facilities offered on property. The facility fee and hotel check in was disclosed upon booking on the 3rd party platform. Please do not hesitate to reach out to our guest services team if you have any additional questions.
10/10 Excellent
Ross
Mar 3, 2024
Ross
Stayed 1 night in Mar 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Stephanie! I would love to hear more about your experience. May you please reach out to our guest services team so that we can better address your concerns?
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Gary. We would love to hear more about your experience, may you please reach out to our guest services team so that we better address any of your concerns?
Room requested was king deluxe instead I was given a small, room with double beds and the bathroom was in need of updating. I was located on the second floor with a barking dog in the room across from me. I’ve stayed at this hotel numerous times given it high ratings. What a disappointment!
joanne
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Joanne. The platform you had used to make the reservation does not guarantee the room type. However we do make every effort to accommodate all requests such as room type. Our hotel is a pet friendly hotel and I do apologize that you were disturbed by the pet across the hall. Please bring this to our attention during your stay so that we can promptly address any issues you may be experiencing. I hope we will have the pleasure to welcome you back to the hotel for a better experience.
10/10 Excellent
Victoria
Traveled with partner
Feb 25, 2024
Liked: Cleanliness, staff & service
Reception. The manager was was kind and helpful successfully finding an appropriate room for my mobility impaired husband even though the hotel was extremely busy.
Victoria
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
This hotel excels in cleanliness and has very helpful staff. Check out their attached speakeasy, the Rose Room, for great drinks and ambiance.
Colleen
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Colleen! We are proud of our award winning housekeeping team to ensure the hotel is the best in class. The Rose Room is always a delightful surprise. I look forward to welcoming you back in the future!
Very Nice, clean. All staff so helpful. Great place to stay. Especially when attending a concert at UBS arena because the train station is right across the street. Would definitely book again.
Maria
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Maria! I hope you enjoyed the concert at the UBS Arena! Looking forward to welcoming you in the future.
10/10 Excellent
Brian, Las Vegas
Feb 24, 2024
Brian
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Brian!
8/10 Good
hairo
Feb 23, 2024
hairo
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Hairo!
8/10 Good
Harold
Feb 19, 2024
The room was good .The window A/C unit was a little noisy when the fan came on.Breakfast was good but pricey.Staff was polite.Facility fee which included pkg. was pricey,
Harold
Stayed 3 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feed back Harold! I will inform our engineering team regarding the AC unit to address the noise. I look forward to welcoming you in the future
10/10 Excellent
Pamela
Feb 18, 2024
Liked: Property conditions & facilities
Pamela
Stayed 3 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Pamela!
10/10 Excellent
Heather
Feb 16, 2024
Heather
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Thank you for your feedback Heather!
8/10 Good
Jazmine
Feb 16, 2024
Jazmine
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Mar 26, 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Myron!
6/10 Okay
Hung
Feb 13, 2024
Liked: Property conditions & facilities
Hung
Stayed 2 nights in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback! we would love to hear more about your experience. Please feel free to reach out.
10/10 Excellent
Donald
Feb 13, 2024
Great customer service , check in was easy, rooms was excellent in comfort and cleanliness. Will stay again.
Donald
Stayed 1 night in Feb 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Donald! We take great pride in our AAA rated housekeeping award. I will pass along the compliments to our Director of Housekeeping.
Don't have room service during the week Monday through Thursday during the day.
Shower head could be updated, low pressure. Overall very nice hotel, will definitely come back.
The hotel provides quiet comfort
The rooms are always immaculate and bed comfortable. There are numerous restaurants to walk to and the area is great for walking
joanne
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 20, 2024
Thank you for your feedback! We take pride in our spotless room and our AAA 4 diamond award for service and housekeeping practices. I look forward to welcoming you back soon!
8/10 Good
Ryadh
Jan 15, 2024
Ryadh
Stayed 3 nights in Jan 2024
Response from Andrew - Reservations Manager on Jan 20, 2024
Response from Andrew - Reservations Manager on Feb 23, 2024
Thank you for your feedback Erik!
4/10 Poor
Maria
Traveled with family and small children
Jan 10, 2024
Liked: Cleanliness
Disliked: Amenities
I had someone next door who kept me up all night. The doors were so thin I can hear the tv and this man talking so loud on the phone. There was no morning room service and the coffee machine was not working.
The restaurant was the only saving grace for this experience. It was very disappointing
Maria
Stayed 1 night in Jan 2024
10/10 Excellent
Kristine
Jan 8, 2024
Kristine
Stayed 1 night in Jan 2024
Response from Andrew - Reservations Manager on Jan 13, 2024