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Reviews of Americas Best Value Inn Longview

2 out of 5
Americas Best Value Inn Longview
3100 Estes Pkwy, Longview, TX

Reviews

4.6
Rating 10 - Excellent. 3 out of 105 reviews" "
Rating 8 - Good. 22 out of 105 reviews" "
Rating 6 - Okay. 22 out of 105 reviews" "
Rating 4 - Poor. 15 out of 105 reviews" "
Rating 2 - Terrible. 43 out of 105 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

8/10 Good

Geraldine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Kits on Jun 21, 2022
Thank u for the comment

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights didnt even turn on in the room. There was mold or some unkown substance on the walls and floor. As well as a horrible smell I left and was refused a redund. Dont stay here. A safety hazard for sure.
Stayed 1 night in May 2022
Response from Mike on May 8, 2022
I don’t know anything and also your name?

6/10 Okay

Kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Beds were dirty, toilet flushed once them would not fill with water, Shower was a drizzle Also nefarious activity happening in the parking lot all night long
Stayed 1 night in Mar 2022

4/10 Poor

Jerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room definitely not what was pictured, best part about it was the jacuzzi, room was half painted, bathroom door was half falling apart. Could have used some paint instead of blue wall with white paint , painted over the wholes. Had some dude looking thru the window at us.
Stayed 1 night in Feb 2022
Response from Guest Relations on Feb 24, 2022
Dear Jerry, Thank you so much for taking the time to leave us your feedback on your recent visit; however, it's unfortunate to hear that you didn't have a great experience. We'll be sure to keep your comments in mind about the upkeep of the property as we continue to make changes. Thanks again, and we wish you all the best!

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
I don’t recommend.
Bed was comfy but sheets were in backwards, no facial towels, toilet was broken, there were holes in the wall and customer service was not acceptable. I would’ve posted pictures but I had already checked out and receive review request afterwards.
Stayed 1 night in Dec 2021
Response from Mike on Dec 13, 2021
Sorry to hear about your experience here, I will take care of the issues. Thank You

6/10 Okay

Ann

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The owners are very mean and very rude they don't know want to help nobody they're always complaining about things that don't pertain to us
Stayed 2 nights in Nov 2021
Response from Muke on Nov 9, 2021
Firstly I need to know who is this customer?

6/10 Okay

Ann

Stayed 5 nights in Oct 2021

6/10 Okay

Kurt

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is 1 inspection away from closing
Front staff nice, room smelled like a old los Vegas casino, pool and spa filled with green water and trash.
Stayed 1 night in Jul 2021
Response from Mike on Jul 30, 2021
Sorry for your recent stay. I have called someone to clean the pool.

4/10 Poor

Robert

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
I had issues daily with this hotel, when I went to check in there was no one to take my payment. Also almost every day my key card had to be reprogrammed. I got locked out and good not get anyone in the office for over 2 hours. One day my room was not serviced leaving me with soiled towels.
Stayed 4 nights in Jul 2021
Response from Guest Relations on Jul 28, 2021
Dear Robert, Thank you for choosing us for your lodging needs. It's unfortunate to read that you encountered so many issues, and we apologize for any inconvenience you may have encountered. Your concerns have been noted and will be used in our continual effort to improve upon our guests' satisfaction. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead.

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK HERE! This property is DANGEROUS and SHOULD NOT even be advertised ANYWHERE! There's nothing but drugs and hookers everywhere, it is THE Epitomy of A run down Ghetto.
Stayed 1 night in Jun 2021
Response from Kits on Jun 15, 2021
Sorry but can u tell me what happened?

8/10 Good

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room for a good price
The price was good. The hotel is older but it was clean. The beds are comfortable. If you're looking for a clean decently priced room stay here.
Stayed 1 night in May 2021

6/10 Okay

Pierce

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Megan

Stayed 1 night in Mar 2021

4/10 Poor

Christy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
Ac didnt work, toilet was clogged and had to hunt down stopper for tub and no wifi like ad says
Stayed 1 night in Mar 2021
Response from Guest Relations on Apr 1, 2021
Dear Christy, You deserved our very best, and we sincerely apologize for letting you down. We're sorry that you had trouble connecting to our WiFi and for the maintenance concerns you had. We know that we can do better than this and we hope that you will consider staying with us again in the future so that we can prove it.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst properties I have ever stayed at. Orbitz had my room at just over $50, they charges me $65 which I didn't realize till the next afternoon. Holes in the walls, stains on the sheets, broken toilet seat and bugs in the shower. I would NOT recommend this hotel!
Stayed 1 night in Mar 2021
Response from Mike on Mar 9, 2021
Sorry for the inconvenience. If you should have contacted us we should have took care of your problem.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Carlos

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

4/10 Poor

Giovanni

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and it was not good at all. The website says hair dryer therefore I did not bring mine from home and we get there and it did not have a dryer. Holes in the sheets and dirty sheets. The electrical cord was out of the wall and sitting on the floor along with an open electrical outlet in the bathroom on the wall. Outside was homeless people and drug surringes all around.
Stayed 1 night in Oct 2020
Response from Kits on Nov 3, 2020
Thank you for your response, I don’t know which Room you stayed. If you can please let me know your name and your room number so I can take care of that problem

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Inn
Dirtiest hotel I have ever stayed in. Non smoking room- everything I took in, smells like smoke. my socks were sticking to the carpet.
Stayed 1 night in Oct 2020
Response from Guest Relations on Oct 27, 2020
Dear Daniel, We are sorry your stay was anything but excellent. Regarding any lapse in cleaning, know that if notified, our team would have been happy to assist. Nonetheless, when you are next in the area, allow us another chance to wow you.

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were here just for the night on a long roadtrip - got here late and left early - this was fine for just a good night sleep before heading back on the road. Right next to a McDonalds, which made it convenient to get a cup of coffee/breakfast before heading back out. No frills. But for the cost/room rate, an excellent value.
Stayed 1 night in Jul 2020

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
From outside building looks okay and clean. Floor had blood stains and roaches. Would not recommend anyone staying there!
Stayed 4 nights in Feb 2020
Response from Kits on Feb 22, 2020
Thank you for your feedback. As far as I know there is no blood stains in any room. But I will check and make sure that so in future no other customers have that issue. About Roaches we have a professional exterminator who comes and inspect all the rooms and treat them. As it is out door property it could be possible, please address the issue when you are here on the location so we can take care of that right away. As I know that you have stayed here for 4 nights and you posted the review on your last night and didn’t told Is anything. Please inform us when you are here

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had 2 roaches in the bathroom, and my boyfriend woke up with bites all over his body
Stayed 1 night in Feb 2020
Response from Kits on Feb 13, 2020
Sorry to hear this. What’s your name and what room you are staying or stayed?

6/10 Okay

Kris

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Never again.
Reserved a king, was given a roach infested double bed. Awesome.
Stayed 1 night in Jan 2020
Response from Kits on Feb 13, 2020
Sorry for the inconvenience but can you tell me your name and the room number please so I will check it

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Nice spot. For the price everything was ok. Dont really like staying in motels because of bed bug problems now, but i seen no bugs after waking up 20 times looking around. Just to let yall know Ive spent hundreds of dollars for a motel and they got bed bugs..So i would recommend staying here if in Longview area.
Stayed 1 night in Nov 2019
Response from Kits on Nov 29, 2019
Thank You for staying with us.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kits on Nov 26, 2019
Thank You

2/10 Terrible

Johann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Jonathan

Stayed 2 nights in May 2019

6/10 Okay

crystal

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Kaitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!
Horrible customer service. The room was not cleaned beforehand. There were crumbs and food on the floor, the sheets were dirty, the broken side table was upside down in the middle of the room. When we requested another room, they took us to a room that was currently occupied by another guest, who was asleep in the bed. We were then taken to another room and were told there would be an upcharge to move us to this room, which was still not clean. I asked for clean sheets and was told the sheets were clean; when I pointed out there was a stain on them the, the employee informed it was just paint. The room was so disgusting I went and bought my own bedding from Walmart down the street. When we requested a phone number for Customer Service the employee at the front desk called another employee on the land line and handed me the phone. After asking multiple times I was finally provided with a phone number to Customer Service / Corporate Office. This was a horrible experience and I will never visit another Americans Best Value Inn again.
Stayed 2 nights in Mar 2019

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay way
Room wasnt clean
Stayed 1 night in Nov 2018

2/10 Terrible

Shania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refused to fix broken air conditioning
Stayed 2 nights in Oct 2018

2/10 Terrible

Sherri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Jacinto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe
I didn’t stay pulled up and some shady people where in the parking lot meeting up with others didn’t seem safe for me and my girls
Stayed 2 nights in Sep 2018

8/10 Good

Victoria

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Ceecee

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs in room 116
Stayed 1 night in May 2018

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Super flat pillows, had to ask for soap, overall not a great value. It was $50 on a Friday night. Although weekdays are cheaper we had a nicer hotel for$35 The previous night.
Stayed 1 night in Feb 2018

8/10 Good

Miranda

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Tenadore

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. I have no complaints at all. Hotel was nice, staff was nice. I'll stay again next time I'm in town
Stayed 1 night in Dec 2017

2/10 Terrible

Jerrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Roach motel get exactly what you pay for
Stayed 1 night in Dec 2017

10/10 Excellent

Sarah Morgan, Longview tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
birthday fun
absolutely loved it
Stayed 1 night in Oct 2017

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Michael

Liked: Room comfort
Okay for the money
Okay for for the cost. Needs updated, carpet looked bad (clean, just been around for a while). Beds where okay.
Stayed 2 nights in Jul 2017

6/10 Okay

Dale

Liked: Staff & service
Disliked: Room comfort
Late and tired
Had to pay cash upfront because they had trouble getting confirmation of our reservation from hotel.com and it was late and we were really tired
Stayed 1 night in Jul 2017