AC unit in room 413 was not working properly. Wouldn’t cool below 80.
Significant amount Blood on the black out curtains.
Had to receive 5 different access cards because the others wouldn’t work correctly. At one point was locked out of our room for a while waiting on new cards again.
When we spoke to the lady at the counter about our problems all she kept saying was sorry, we don’t have anymore rooms and maintenance man is gone.
After having the 5th key card replaced we asked for a manager to call us Monday (knowing it was the weekend) and the lady just commented back, I’ll see what I can do.
When she was advised about the blood on the curtain, she said there is no house keeping and are you sure it’s blood. When I advised her of my career (that deals with blood) she said, so you think that makes you an expert? Have pictures to prove of the blood.
Now the maintenance man, when he arrived (did not get his name) but he was absolutely great !!! Very polite, apologized several times and completely changed out the ac unit. This man needs to be the face of their company!!!