Ratings based on 164 Verified Reviews

4.1 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice n cozy

Posted Jan 21, 2018
Very nice, fancy, cozy n roomy clean hotel. Restaurants all over
Comment from Hotel Management
Jan 23, 2018 by Donna, Hotel Management
Thank you glad you enjoyed it. Please come back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice roomy n cozy

Posted Jan 21, 2018
Love this cozy and roomy hotel. Staff were very nice and close to many restaurants.
Comment from Hotel Management
Jan 23, 2018 by Donna, Hotel Management
Thank you so much see you next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

nice

Posted Jan 12, 2018
Pros: Friendly staff.
Cons: the sofa beds need cleaning soo bad.
Location: There was plenty of places to shop and eat nearby. We went there for a wedding so didn't go anywhere else.
We have stayed here before so I automatically knew we wanted to stay there again. Hotel staff was nice and very helpful. My only complaint is that the sofa with the pullout bed was very stained and the mattress was very thin. I had a very uncomfortable night on that bed as I could feel all the springs. Other than that my stay was nice. Breakfast was ok, not the greatest I have had, but hey it's free so better than nothing.
Comment from Hotel Management
Jan 20, 2018 by Kathy, Hotel Management
Thank you for your feed back. I am glad you enjoyed your stay. I wanted to let you know that we are in the process of updating all of our rooms and that includes new furniture. We hope you will continue to choose us in the future. We really do strive to make your stay as comfortable as possible.
3 out of 5
by Barbara

Posted Dec 31, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2018 by Kathy, Hotel Management
What could we have done to make your stay with us better? We are always open to suggestions. We strive to make your stay as excellent as possible
4 out of 5
by A verified traveler

good stay

Posted Dec 1, 2017 on Hotels
overall it was good
Comment from Hotel Management
Dec 5, 2017
Thank you for your feedback. We hope to see you again.
3 out of 5
by A verified traveler

Posted Nov 20, 2017 on Hotels
Breakfast was very disappointing. The room had a strong smell of cleaning supplies.
Comment from Hotel Management
Nov 26, 2017
I am sorry that breakfast was not what you expected. In the future we are going to be upgrading our breakfast. I am also sorry that the smell was a little over powering. I am going to get with my housekeeping staff and find a solution so that doesn't happen again. Thank you so much for your feedback.
5 out of 5
by Maurice

Posted Nov 13, 2017 on Hotels
Comment from Hotel Management
Nov 18, 2017
Thank you for staying at Centerstone Suites in Longview Texas. We are happy you enjoyed your stay with us and we invite you to come visit us again.
2 out of 5
by Brian

Posted Nov 12, 2017 on Hotels
Outside, and Lobby are nice and clean, but when you get into your room its very out dated and dirty. Carpet inside room has holes in it and seems like they cover us a bad smell with lots of air freshener. Very noisy, can here everyone close there door and flush the toilet.
Comment from Hotel Management
Nov 14, 2017
Thank you for your feed back we strive to please the guest, we are so sorry you had a less then perfect stay. We are starting a renovation to update the entire hotel. We really hope that in the future you will give us a chance to give you a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stop

Posted Nov 2, 2017
We stopped late on our way to Dallas. The hotel was extremely clean. Conveniently located off the interstate. The beds were comfortable. Unfortunately the people above us did not know how to control their children and woke us and our children up at 5:30am so we were only able to sleep for about 4 hrs but that was not in the hotels control at all!! Overall great hotel.
Comment from Hotel Management
Nov 7, 2017 by Centerstone Staff, Hotel Management
Thank you so much for staying at our hotel. We are happy you enjoyed your stay. If you ever need a place to stop in the future please consider us again.
5 out of 5
by Robert

Posted Oct 27, 2017 on Hotels
Comment from Hotel Management
Nov 7, 2017
Thank you so much for staying at our hotel. We are glad you liked us. We look forward to seeing you again in the future