Hello Mauricio,We're delighted to hear you had an excellent stay and found our hotel clean. Your positive feedback is truly appreciated. Thank you for choosing to stay with us.

Hello Dustin,We're very happy to hear you enjoyed our friendly staff and convenient location during your stay in Longview! Your feedback is appreciated, and we thank you for choosing to stay with us annually. Rest assured, we always prioritize the safety and security of our guests. Your loyalty means the world to us!

Hey you stayed with us 4 nights and had DND sign nothing was mention about the bug at the desk or when you checked out also we have newly renovated property with bug protection covers on box xpring and mattress we guarantee we have no bugs in our hotel.Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Longview I-20. On behalf of our entire team, I would like to apologize for failing to exceed your expectations .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

Hello Laura Olga,We are thrilled to hear you had a positive experience with our staff and enjoyed our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the future for another great stay.

Hello Amanda, Thank you for your feedback. We appreciate you choosing our hotel for your stay. Our team will look into the air conditioner noise and the musty smell to ensure a more comfortable experience for our future guests. Your comments help us improve our services.

Hello Bryette, We're delighted to hear that you found your stay satisfactory. Should you have any further feedback or queries, please feel free to reach out.

Hello Alayah, We apologize for any inconvenience during your stay. Please feel free to contact us directly with any further details about your experience. We value your feedback and strive to make improvements for our guests.

Hello ALICIA,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We appreciate your suggestions for improvements and will certainly take them into consideration. We strive to provide accurate representations of our property online, however, we understand the importance of ensuring our photos match the current state of our facilities. Thank you for bringing this to our attention.

Hello James,Thank you for your feedback on the comfort of our queen beds and pillows. We take pride in providing a pleasant and cozy stay for our guests. We appreciate your positive comments and hope to welcome you back in the future.

Hello Amy, Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay. We strive to continuously improve our facilities and services, and your comments will be taken into consideration. If you have any further concerns, please feel free to reach out to our management team.

Hello Wally,We sincerely appreciate your perfect rating! It was a pleasure to have you as our guest. We hope you enjoyed your stay and all the amenities our hotel has to offer. We look forward to welcoming you back in the future.

Hello Debra, We appreciate your recent stay at our hotel. If you have any feedback or concerns about your experience, we encourage you to reach out to our hotel directly. We value your opinion and hope to welcome you back in the future for an even better stay.

Hello Daniel,We appreciate you choosing our hotel for your recent stay! We are delighted to hear that you had such a wonderful experience with us. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We hope to welcome you back soon!

Hello Keith, We apologize for any inconvenience caused during your check-in. Our team strives to provide exceptional service to all guests, regardless of booking method. We appreciate your feedback and will address this issue internally to ensure it doesn't happen again. We value your business and hope to welcome you back in the future for a more pleasant experience.

Hello Nelda, Thank you for bringing this to our attention. We sincerely apologize for any negative experiences you had during your stay. We strive to provide exceptional service and we will address this issue with our front desk team. We appreciate your feedback and hope to welcome you back for an improved experience.

Hello Janet,Thank you for choosing our hotel for your stay. We appreciate your feedback on the condition of the property. While we strive to provide comfortable accommodations, we apologize if the size of the room did not meet your expectations. We value your input and will take it into consideration for future improvements.

Hello Charles,Thank you for acknowledging the cleanliness of our hotel. We take pride in maintaining a high standard of cleanliness to ensure the comfort of our guests. We appreciate your positive feedback and we look forward to hosting you again soon.

Hey Can you give me your information first and last name because we only charge 40 deposit money if there are heavy stain on linens.

Dear Guest,Thank you for choosing our hotel and for your kind words about our staff and accommodations. We are thrilled to hear that you had an excellent stay and found our location convenient. We look forward to welcoming you back again in the future.

Hello Larry,Thank you for your positive feedback on our beautiful property and the enjoyable breakfast. We appreciate your kind words about the exceptional service provided by our manager, who went above and beyond to ensure the safe return of your backpack. We hope to welcome you back soon for another memorable stay.

Hello Randy,Thank you for taking the time to share your experience with us. We appreciate your kind words about the cleanliness of our lobby and room. Providing a clean and comfortable environment is a top priority for us. We hope to welcome you back in the future for another enjoyable stay.

Hello Mary,Thank you so much for your amazing rating! We are thrilled to hear that your experience at our hotel exceeded your expectations. We look forward to welcoming you back soon!

Hello Debra,Thank you for your kind feedback! We're thrilled to hear that our desk clerk was able to make your grandsons birthday special. We hope you had a memorable stay and look forward to welcoming you again soon.

Hello Lani,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

Hi Linda,Thank you so much for your feedbkac on our breakfast and how we were able to meet your expectations of cleanliness in our hotel. We cannot begin to tell you how much your review made our day. We would love to have you back and we do hope to see you again soon.

Hello Brett,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

Hello Brian,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello ShaQuala, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

Hello Bryan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello virginia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hello Robert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Hi Martin, I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

Hello Charles,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

Hello Whitney,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

Hi Yulonda,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hey Ma’am sorry for your inconvenience but our hotel is non smoking hotel we don’t have smoking rooms and Ac is working perfectly fine nobody complained from that room and I checked AC is working fine. and 2 years old when we remodel the hotel all the Ac were put in brand new.

Hello Cyndi,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our location and comments about our parking. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hey Cory Sorry for inconvenience but every hotel ask for deposit hold and you get that back after you check out. Thank you for understanding.

Hey John Can you please let us know why you review is 1 out of 5 so we know where we have to improve.

Hello Amy,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

Dear Dennis,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Longview I-20.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Sir you called at the property to ask about deposit refund and we told you bank takes time to refund . For that reason you put GM attitude was poor. Every hotel hold deposit for the night to stay and we refund the day you checked out and we have refunded you deposit. Now bank takes 5-7 business days to get your money back you should know how bank works. Please Do not write bad review if you don’t understand the procedure. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

Hello Kristi,It means so much to have earned your business. We appreciate the feedback regarding our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hi Jean,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

Hi Leigh,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

Sorry to say but it might showing on your app it was double charged as pending but that is not charged when the bank post the payment you will see only one room charge and the room you stayed is the small room but we also have suite big rooms I will recommend to stay in suites room next time and give us one more chance to prove right.

Hello Jason,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

Hi David,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

Hi Mathew,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!