Free daily full breakfast

Reviews of Red Roof Inn Chattanooga - Lookout Mountain

3 out of 5
Red Roof Inn Chattanooga - Lookout Mountain
30 Birmingham Hwy, Chattanooga, TN

Reviews

7.0

Good

Rating 10 - Excellent. 251 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 128 out of 1001 reviews" "
Rating 2 - Terrible. 125 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed clean room
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Barb,We are delighted to hear you found our beds comfortable and your room clean during your stay with us. We strive to provide a relaxing environment for all our guests to enjoy their time with us to the fullest. If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to our management team directly.

8/10 Good

Amber

The pool was nice
Stayed 2 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Amber,We are pleased to hear that you enjoyed our pool during your stay. Our team strives to create a relaxing and enjoyable experience for all our guests. Your feedback is valuable to us as we continue to enhance our amenities. Thank you for sharing your positive experience with us!

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel and we love everything about it it’s convenient. The staff is friendly the pool is clean! They serve a hot and cold breakfast. It’s wonderful they allow pets we will continue to stay each time we travel through Tennessee
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Alexis, We are delighted to hear that you enjoyed your stay with us and appreciate your kind words about our convenient location, friendly staff, clean pool, and pet-friendly policy. We are glad to hear that you found our breakfast options to your liking. We look forward to welcoming you back on your future travels through Tennessee!

10/10 Excellent

Daysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Carla RediResponse Specialist on Apr 11, 2024
Dear Daysha,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Chattanooga - Lookout Mountain is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Liz

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
The bed was comfortable and the room clean. My dog was free. Breakfast was pretty good too
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Liz,We are pleased to hear that you enjoyed our comfortable beds, clean rooms, and pet-friendly policy. It's great to know you found our breakfast to your satisfaction as well. Your positive feedback is truly appreciated.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was in back building, seemed to have long term renters which gave an unsafe vibe.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello John, We appreciate your feedback and take all concerns seriously. Our priority is the safety and comfort of all our guests. If you ever have any concerns during your stay, please don't hesitate to contact our team directly. Your experience will be shared with the relevant departments for their review.

8/10 Good

lisandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello lisandra,We appreciate your feedback and are grateful for the time you took to share your experience. Guest satisfaction is our priority, and we regret any inconvenience you may have encountered. Your comments will be shared with our team for further improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 Poor

Elizabeth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was not clean. I asked to change my sheets and the cleaning couple came and changed the sheets and they were still dirty and not only that he snapped his fingers on my kids that the bed was better. Which was not and I have pictures. Very very disappointed.
Stayed 2 nights in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 8, 2024
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the less than ideal encounter you had with the cleaning staff and the uncleanliness of the place is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Kristina

Traveled with pets, Traveled with family
Liked: Amenities
Loved it we enjoyed our stay and view everyone in office extremly nice excellent customer service room very clean thank you guys we had a fun time in chatanooga defenitly will stay there again
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Kristina,We are thrilled to hear that you enjoyed your stay and the excellent customer service provided by our team. It is fantastic to know that you had a fun time in Chattanooga and found the room to be very clean. We truly appreciate your kind words and look forward to welcoming you back again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed for a stay on our way back from Florida with our pooch!
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Robert,We're thrilled to hear that our hotel met your needs during your journey back from Florida with your furry friend! Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us. Should you have any future travel plans, we hope to welcome you back for another comfortable stay.

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with partner one night for a comedy show. Decent hotel, but the bathroom is TINY. I mean if your hate small spaces this bathroom will for sure scare you 😂 but other than that decent
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Maria, We appreciate your feedback on our hotel after attending the comedy show. We're glad to hear you found the overall experience decent, despite the size of the bathroom. Our team values your input and will consider this for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and quiet. Our stay was very pleasant. Restaurant for dining right next door!
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Melissa,We are delighted to hear that you enjoyed your stay at our property and found it clean and quiet. It is wonderful that you had a pleasant experience, and we appreciate your positive feedback. The convenience of having a restaurant right next door adds to the overall experience. Thank you for sharing your review with us.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great needed rest on our way to Florida
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello William,We're glad to hear you found the hotel suitable for a pit stop. Your feedback is appreciated for future improvements. Safe travels on your journey to Florida!

8/10 Good

Matthew

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Very strong smell of chlorine in main building thru out hallway. But other than that great service at check in .. rooms are decent enough.. would choose this location again for my next stay in lookout mountain area
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Matthew, We appreciate your feedback and are glad you enjoyed our check-in service and rooms. We will address the concern regarding the smell of chlorine for future improvement. We look forward to welcoming you back on your next visit to Lookout Mountain.

10/10 Excellent

Lon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Lon,We're glad to hear our location was convenient for your stay. If you have any other feedback or suggestions, please feel free to share them with us.

10/10 Excellent

Arden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient stop off the highway. The staff was very friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Arden,We are delighted you found our location convenient and enjoyed the service provided by our friendly staff. Your kind words are greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Amanda

Stayed 1 night in Feb 2024
Response from Manager on Mar 24, 2024
Hello Amanda,We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

4/10 Poor

Scott

Traveled with family and small children
Disliked: Cleanliness
The rooms were both dirty. We took a clean, white towel and wiped the tub, it was filthy in BOTH rooms. The fire detector was hanging by the wires in one room. There was a hole in the wall by the door. “Non-Smoking” Room still smelled like smoke… When you go to a Hotel, it should smell and feel clean. I know a Red Roof Inn isn’t a Hilton….but come on guys.
Response from Manager on Mar 3, 2024
Hello Scott,We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a resolution is provided. Your feedback is valuable to us as we continue to enhance the guest experience.

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to come in my room several times after being ask to come back
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Amanda,We take guest privacy very seriously and will address this matter with our staff to ensure this doesn't happen again in the future. Thank you for bringing this to our attention. Your feedback helps us improve our services for all guests.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities
The check-in staff person was friendly and efficient. The room was clean and comfortable. Price was reasonable. My only problem was that the heat didn't work.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Ruth,We are pleased to hear you enjoyed your check-in experience, found your room clean and comfortable, and felt the price was reasonable. We appreciate your feedback regarding the heat issue and will ensure our maintenance team is aware for future improvements.

2/10 Terrible

Tory

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Tory, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to our team with any specific feedback you may have so we can address any concerns and improve for the future.

10/10 Excellent

Joshua

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Joshua,We're thrilled to hear you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to get downtown, nearby restaurants, clean room, hot breakfast
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Mike,We appreciate your positive feedback on our convenient location, clean rooms, and breakfast options. We hope these aspects made your stay enjoyable. We take pride in providing a comfortable stay for our guests and are glad to hear you had a good experience with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where it was at. The room was real clean. The ladies at the desk were very nice.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your room was clean and the front desk staff was very nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Don

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Don,We're glad to hear that you enjoyed your stay at our hotel! If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We value your input and would love to hear more about your experience. We hope to welcome you back in the future!

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 30, 2024
Hello Terrance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Jamie

Traveled with family and small children, Traveled with partner, Traveled with family
Got the job done as far as having a nice warm place that was clean to sleep while driving through Tennessee. I wouldnt stay longer than one night bc amentities were mehh and rooms were outdated. However I felt it was perfectly safe and acceptable for one night.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Jamie, Thank you for choosing our hotel for your stay in Tennessee. We're pleased to hear that you found our property to be warm, clean, and safe during your visit. While our amenities and room decor may not have met your expectations for an extended stay, we appreciate your understanding that our accommodations are suitable for a comfortable one-night stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop on a long road trip. Kids enjoyed stretching out in the pool. Staff had friendly and efficient service
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Veronica,Thank you for choosing our hotel as a convenient stop during your road trip. We're delighted to hear that your kids had a great time in our pool and that our staff provided friendly and efficient service. We strive to create a pleasant experience for all our guests and we appreciate your positive feedback. Looking forward to welcoming you again in the future.

10/10 Excellent

kevin

Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello kevin,We are thrilled to hear that you had an exceptional experience during your recent stay with us! We strive to provide top-notch service and it is always rewarding to know that we have succeeded in doing so. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The women in the front desk has cameras, which is fine. Within 10mins of arriving into the room and trying to relax from a 11hour drive she called and asked “Why are there 2 extra people with you? Why aren’t you claiming them?” Ok you need to know but did you have to be rude. I was traveling with kids for a cheer convention, they weren’t staying with me. There was a man who after the call walked passed you room for a hour looking in to see who was inside. We had the door open because it smelled. Everytime we left an came back they watched us. When we went to check out a they refused to give us the deposit until everyone was out of the room and the man looked through the room. She watched the cameras and the man had to call her on FaceTime to prove we weren’t in the room. This set us back 45mins. I don’t understand how these people own or have the right to be open. Nasty dirty and rude people. If you leave your window open the man walks by and looks in. We couldn’t get new towels until we gave them the old ones. Just a strange experience we got the room because the other things we needed to do in the area wouldn’t require us to be in the room a lot. This was horrible
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Crystal, Thank you for sharing your feedback with us. We apologize if you felt uncomfortable during your stay. Our staff follows certain procedures to ensure the safety and security of all our guests, and we understand that this may have seemed intrusive to you. We appreciate you bringing these concerns to our attention and will review our processes to see if any improvements can be made. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.

6/10 Okay

Vanecia

Liked: Cleanliness
The truck parking is nit doable with a trailer.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Vanecia,Thank you for sharing your feedback regarding the truck parking. We apologize for any inconvenience experienced during your stay. We recommend reaching out to our management team directly to discuss any specific concerns or suggestions you may have regarding truck parking facilities. We appreciate your valuable input as it helps us improve our services for future guests.

10/10 Excellent

Tonio

Stayed 1 night in Dec 2023
Response from Manager on Jan 16, 2024
Hello Tonio,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future and exceeding your expectations once again!

4/10 Poor

Jeremy

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Jeremy,We apologize for any inconvenience you experienced during your stay. If you would like to provide specific feedback about your stay, please reach out to us directly so we can address any concerns you may have had. We value your input and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello David,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are pleased to hear that you had a wonderful experience. We strive to provide exceptional service and we're glad that we succeeded in making your stay enjoyable. We hope to welcome you back again soon for another excellent stay.

10/10 Excellent

Kenneth j

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Kenneth j,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide top-notch service and ensure that our guests have a memorable stay. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another excellent stay!

4/10 Poor

Robert

Traveled with family
Disliked: Amenities, property conditions & facilities
When I booked, I saw pictures of interior rooms, but when we checked in, we were given an exterior room. There was no way to choose if you wanted interior or exterior. Exterior rooms are always louder and not as safe.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Robert, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. Our room allocation is based on availability, and we strive to provide a comfortable experience for all our guests. Your feedback has been noted for future improvements.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Claudia,We appreciate your perfect rating! We strive to provide exceptional experiences for our guests, and we're glad we exceeded your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Alina M

Traveled with family
Disliked: Cleanliness
Habitación húmeda y sucia
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Alina M, We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team is committed to maintaining the cleanliness of our rooms, and we appreciate you bringing this matter to our attention. We encourage guests to notify us immediately so that we can address any concerns during their stay. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Elizabeth,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

YVETTE

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello YVETTE, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good area
Good area. Close to everything !
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Jan 1, 2024
Dear Kevin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. I am thrilled to read that you found our hotel to be in a good area and close to everything. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on Jan 31, 2024
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Oneyda

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Oneyda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We appreciate your positive rating and hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Taraneh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t go if you like hot showers
I arrived at 11 pm with my family. No hello, no welcome. First words out of the man’s moth was “Don’t mess up my floors. I just mopped” next he seemed bothered that me and others after me were checking in late. I’m excuse me but that’s my business and aren’t you working all night? We are then told that we have to be on second floor but it’s better than sleeping with steering wheel. In order to get to second floor we had to go through pool area to a dangerous set of stairs. Room was nice and clean. Bathroom looks nothing like picture there is a wall dividing the toilet from sink. I could barely turn in this toilet area it’s so small. When we went to shower it was so cold. I called front desk who told me to wait 5-10 minutes. We did that no change. Called back no answer. Called again he said he would send someone up. No one ever came. I then showered in freezing shower when it was 38 degrees outside. My one daughter could not shower period. At breakfast, the eggs and cereal were disgusting. We left hungry. The guy who worked there bumped into my daughter and didn’t even say excuse me. My daughter apologized and nothing was said from his part. Great price and clean place but I wouldn’t come again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Taraneh,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We apologize for any inconveniences you experienced during your check-in process and understand that late arrivals can be frustrating. We appreciate your understanding regarding the room allocation. We apologize for any dissatisfaction with the bathroom layout and the cold water issue which we will certainly address with the appropriate team members. We apologize for the breakfast experience you had and for any interactions that may have left you feeling disregarded. We value your feedback and will use it to improve our services.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Walter,We are thrilled to hear that you had such a fantastic experience during your stay! We greatly appreciate your kind words and hope to welcome you back soon for another memorable stay.

10/10 Excellent

Alina M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Alina M,We greatly appreciate your top rating! We're glad you had a fantastic stay with us. If there is anything else we can do for you in the future, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Daniel,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any other feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Violet

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Violet, We appreciate you choosing our hotel for your stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us directly. We value your feedback and would love the opportunity to exceed your expectations in the future.

10/10 Excellent

Sathya

Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Sathya,Thank you for staying with us! We are delighted to hear that you had a wonderful experience at our hotel. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back on your next visit.

8/10 Good

Saroj

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 25, 2023
Hello Saroj, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management