Ratings based on 493 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Pros: Staff great. Convenient location.
Older property. Good value for the price. Many restaurants with in walking distance. Stayed 4 nights. The room not cleaned on one day at 3 pm when we came back to get ready for the evening.
5 out of 5
Recommended
for Everyone
by A verified traveler from Imperial, CA

Small Hotel with HUGE Heart!!!

Posted Aug 14, 2017
Pros: Hotel staff, location, room comfort, room cleanliness
Cons: The parking situation was the only issue, that others have noted as well, that could be improved.
Location: Near Disneyland/Downtown Disney, Knott's Berry Farm, great eateries, parks, and beaches!
In all my years of travel, I have never been treated with such a high level of care and courteousness as I was during my stay at the Best Western in Los Alamitos. I was traveling with my wife and son for a trip to Knott's Berry Farm and Disneyland. My son happens to have special needs, as he's autistic, and due to his condition, we often scour Expedia for hotel options that will suit his needs. After some investigating, we found a room at this location that we felt would work. Upon arriving and entering our room, we realized it wasn't the same room pictured during the time we reserved online (via Expedia). I mentioned this to the front desk clerk, Anita, as well as the hotel manager, Clarissa, and they immediately went above and beyond to accommodate my family's/son's needs. Needless to say, my wife and I were overwhelmed by their display of kindness and concern. The amount of extra work and effort they put in to accommodating us has left a lasting impression and has established a sense of brand loyalty that no comfy bed, free internet, or complimentary breakfast could ever create on its own. Beyond the AMAZING service, the rooms were spotless and extremely comfortable. I fully recommend this modestly sized hotel, if not for the quality of the rooms, then for the quality of the staff. They demonstrated their HUGE hearts and it's something I forever appreciate and never forget!
3 out of 5
Recommended
for Everyone
by A verified traveler from santa cruz

Decent

Posted Jul 29, 2017
Room wasn't bad. It was clean but it smelled a bit weird.
Comment from Hotel Management
Aug 1, 2017 by Best Western Los Alamitos Inn & Suites, Hotel Management
Good morning Gabe, we are so sorry you had trouble with the scent in your room. We hope that we were able to assist you with this during your stay with us. Have a great day and thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Nice place

Posted Jul 10, 2017
Great hotel. Minutes from the beaches, clean room, quiet room, nicely decorated.
Comment from Hotel Management
Jul 19, 2017 by Best Western Los Alamitos Inn & Suites, Hotel Management
Good afternoon, thank you for reviewing our hotel! we are thankful you took the time to do so. Enjoy the rest of your summer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Close to beach and Disney

Posted Jul 8, 2017
Overall great hotel. Good price. As with most hotels the breakfast is simple.
Comment from Hotel Management
Jul 19, 2017 by Best Western Los Alamitos Inn & Suites, Hotel Management
Good afternoon Cory, Thank you for leaving us a detailed review, we appreciate that you took the time to do so. Enjoy the rest of your summer!
2 out of 5
by A verified traveler

Posted Jun 23, 2017
Not good feeling, lots of smokeing smell, they charging many times our credit cards, slow elevator, small breakfast area I don't recommend that hotel
Comment from Hotel Management
Jun 28, 2017 by Best Western Los Alamitos Inn & Suites, Hotel Management
Good morning, we are so sorry to not meet your expectations. If there are any specific details you have for us, please feel free to contact us. We hope you have a wonderful day.
5 out of 5
by A verified traveler

Great stay at Best Western.

Posted May 4, 2017 on Hotels
It was nice & pleasant. Friendly staff, clean. Breakfast included which makes it convenient.
Comment from Hotel Management
May 14, 2017 by Aylin Forbes, Hotel Management
Good morning traveller, thank you for staying with us, we hope to see you again, have a wonderful weekend.
4 out of 5
by A verified traveler

Nice but not great

Posted May 2, 2017 on Hotels
The room was big and spacious. The bathroom was small. There is not enough parking. Had to remind the front desk twice that our room needed cleaning. Breakfast was great.
5 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Aylin Forbes, Hotel Management
Good morning, thank you for staying with us. We hope for the pleasure to serve you again comes in the near future. Have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal

Posted Apr 28, 2017
Well located and ticks all the boxes. Close to freeways and eating / shopping.
Comment from Hotel Management
Apr 30, 2017 by Best Western Los Alamitos Inn & Suites, Hotel Management
Thank you for leaving us a detailed review! Have a great day, we hope to have you with us again