Improvements and Truth Needing Improvement
Posted Dec 1, 2016
When I made the reservation for a 2 bed, non smoking, no Wi-Fi room, I specified that Expedia call the hotel and be SURE that the 1st floor room provided be without any Wi-Fi exposure. I further stated that I have a medical condition that prevents me from being exposed to Wi-Fi.
When we arrived at the hotel on the evening specified, we found no room available on the 1st floor as specified, and after the most helpful and gracious night clerk tried her best, we were still unable to find any available room without high levels of Wi-Fi. Consequently, I was forced to literally sleep in my car. My friend slept in the room provided.
First, Best Western must become aware of the serious health effects that Wi-Fi has on 10% of the population with an additional 45% having irregular heart rhythms, headaches, brain dysfunction and sleep problems from it
Secondly, I would like a refund of 1/2 of the payment that was made to Best Western. I feel that not providing what I requested and specified and was agreed upon with the reservation left me personally with no choice, put my health in risk, and no service provided as agreed and paid for.
Comment from Hotel Management
Dec 6, 2016 by Best Western Los Alamitos Inn & Suites, Hotel Management
We apologize greatly for the inconvenience, we understand we have deeply disappointed you. We hope that another Best Western may be more suitable for you while we work on making a no-wifi room happen to accommodate you better. We apologize we could not meet that expectation and we hope you have a wonderful holiday season.