Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from New York

NOISY CONSTUCTION!

Posted Aug 30, 2016
Pros: very clean
Cons: Be honest and let customers know if there is going to be construction!
Location: Stanford University Shopping
There was construction on a few rooms directly across the hall from the room we were staying in. There were a couple of days we wanted to go to the room in the afternoon to rest and couldn't because of the very loud and constant banging and hammering. We were there almost an entire week and the construction even continued on a Sunday.
Comment from Hotel Management
Sep 1, 2016 by Candie Chatoff, Hotel Management
Thank you for taking the time to let us know about your recent stay at the Courtyard Palo Alto Los Altos. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience we have caused you during your stay. We have shared your feedback with the appropriate hotel team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Los Altos.
5 out of 5
by A verified traveler

Posted Jul 13, 2016
Excellent location with every service imaginable. Pool with handicap access chairs Jacuzzi Bar - indoor and outdoor Lounge Restaurant Mini store with microwave Fitness room Business center with six computers and 3 printers Laundry facilities All day complimentary coffee, tea, popcorn, donut holes Evening complementary pizza Excellent location Of 6 hotels we stayed at in Ca this was the best
Comment from Hotel Management
Jul 15, 2016 by Nader ElKabbany, General Manager, Hotel Management
As the hotel general manager I want to thank you for taking the time to post your positive stay feedback. I appreciated your gracious comments regarding our welcoming services and facilities. We truly appreciate your business and look forward to your next visit.
5 out of 5
by A verified traveler

Posted Jun 28, 2016
シリコンバレーのど真ん中で、非常にアクセスのいい場所です。部屋も非常に綺麗です。シャンプーは、あまりいいものではないので、それだけは持参をお勧めします。それ以外は、全然問題ありません。
Comment from Hotel Management
Jul 16, 2016 by Candie, Hotel Management
Thank you for your feedback regarding your recent stay at our hotel. We strive to provide our guests with a high level of accommodations and services and we fell short of meeting your expectations.
4 out of 5
by Kam Shing

Average

Posted Jun 21, 2016 on Hotels
Newly built/renovated. Some noise in the morning. No breakfast included. All interior parking.
Comment from Hotel Management
Jul 16, 2016 by Candie, Hotel Management
Thank you for your feedback regarding your recent stay at our hotel. Please accept our sincere apology for the inconvenience we have caused you during your stay. We strive to provide our guests with a high level of accommodations and services and we fell short of meeting your expectations. The issues you brought to our attention have been addressed. We truly appreciate your business and feedback.
3 out of 5
by robert

Posted Jun 14, 2016 on Hotels
Comment from Hotel Management
by Nader, Hotel Management
Thank you so much for taking the time to post your recent stay score. Your feedback is very important to us to continue focusing on meeting your expectations. We strive to provide our guests with the best possible accommodations and services and we appreciate your business.
5 out of 5
by James from California

Happy customer

Posted Jun 14, 2016 on Hotels
Good quiet hotel. Everything I expected.
Comment from Hotel Management
Jul 16, 2016 by Candie, Hotel Management
Thank you for taking the time to share your experience during your resent stay. We appreciate all the positive feedback. We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.
5 out of 5
by A verified traveler from CA

Comfy, clean and convenient

Posted Jun 2, 2016
The beds were very comfortable and the rooms were very clean. There is a gym, a bar and a restaurant in the hotel so it's super convenient. They also provide free popcorn and donut holes all day, which my daughter loved! This will be our first choice hotel when we need to stay close to the hospital.
Comment from Hotel Management
Jun 5, 2016 by Nader ElKabbany, Hotel Management
Thank you so much for taking the time to post your positive stay comments. We greatly appreciate your comments and feedback regarding the hotel services and accommodations. At the Courtyard by Marriott Palo Alto-Los Altos we strive to provide all our guests with the best possible accommodations and services. We truly appreciate your business.
3 out of 5
by Christopher

Posted May 30, 2016 on Hotels
Comment from Hotel Management
by Nader, Hotel Management
Thank you for taking the time to post your rating in regards to your recent stay at the Courtyard by Marriott Palo Alto Los Altos. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your stay expectations. Your rating did not reflect any comments or issues for the hotel to address. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated experience that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Altos.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 30, 2016 on Hotels
5 out of 5
by Erin from Los anglees

Best Courtyard!

Posted May 20, 2016 on Hotels
Best Courtyard Marriot I've ever stayed at.
Comment from Hotel Management
Jul 16, 2016 by Candie, Hotel Management
We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.