Ratings based on 380 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Donuts & popcorn!

Posted Jul 17, 2017
My stay at Courtyard Palo Alto was fabulous. The hotel was clean and the staff was very helpful & flexible (no hassle for early check-in & late check-out). There was always fresh, fruit infused water out and popcorn/donuts for a snack. Overall a very pleasant stay!
Comment from Hotel Management
Jul 18, 2017 by Candie, Hotel Management
Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Merced, Ca

Great Hotel

Posted Jun 5, 2017
Very clean, excellent customer service, great bar and restaurant.
Comment from Hotel Management
Jun 6, 2017 by Candie Chatoff, Hotel Management
Thank you for your recent review. I am delighted that you had such a positive stay with us. We do hope to have the pleasure of having you as our guest again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

First Timer

Posted May 30, 2017
This was my first time staying in this hotel. It was very nice and would stay there again near future.
Comment from Hotel Management
May 30, 2017 by Candie Chatoff, Hotel Management
Thank you for taking the time to share your experience during your resent stay. We appreciate all the positive feedback. We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.
4 out of 5
by Timothy

Posted May 11, 2017 on Hotels
Our stay was great once we got keys that worked
Comment from Hotel Management
May 13, 2017 by Candie, Hotel Management
Your feedback is much appreciated and I assure you that we will use your feedback to improve our operations. Once again thank you for your honest review and please accept our apologies.
5 out of 5
by David

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Candie, Hotel Management
We appreciate that you chose our hotel to be your place away from home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Pros: Free parking Clean hotel Friendly staff Close to Stanford
I had a great experience at the Courtyard. The hotel was very clean and the staff was very friendly. The on-site cafe was great to have for a quick bite to eat. The complimentary donut holes were addicting!
Comment from Hotel Management
May 9, 2017 by Candie Chatoff, Hotel Management
Thank you for taking the time to share your experience during your resent stay. We appreciate all the positive feedback. We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.
5 out of 5
by Craig

Posted May 1, 2017 on Hotels
Excellent overall.....nice people
Comment from Hotel Management
May 9, 2017 by Candie, Hotel Management
Thank you for taking the time to share your experience during your resent stay. We appreciate all the positive feedback.
5 out of 5
by A verified traveler

Clean and quiet

Posted Apr 11, 2017 on Hotels
I only stayed one night, and wanted a restful night. I got it! Very quiet and clean.
Comment from Hotel Management
Apr 13, 2017 by Candie, Hotel Management
Thank you for your kind words regarding your stay with us at the Courtyard by Marriott Palo Alto/Los Altos, a hotel managed by Johnson Hospitality. I am delighted that you enjoyed your stay with us. Kind Regards, Candie Chatoff Front Office Manager
3 out of 5
by Danielle

Noisy

Posted Apr 10, 2017 on Hotels
Overall a reasonable hotel, but there is no soundproofing. I could hear the next room over adjusting their thermostat! Everything in the hallway and next room was audible, including their alarms at 5am, business calls, and parties.
Comment from Hotel Management
Apr 12, 2017 by Candie, Hotel Management
Thank you for taking the time to let us know about your recent stay at the Courtyard Palo Alto Los Altos. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience we have caused you during your stay. We have shared your feedback with the appropriate hotel team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Los Altos.
5 out of 5
by jeff

Posted Apr 7, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Candie, Hotel Management
We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.