Ratings based on 1,698 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

close to Dodger Stadium and Universal Studios

Posted May 25, 2017
Pros: Nice and Clean
We checked in late and were greeted kindly. Our room was clean and inviting. Air conditioner worked well
3 out of 5
Recommended
for Couples
by A verified traveler

Ok. best rooms were taken

Posted May 23, 2017
Pros: location
Cons: price and comfort.
Location: family
the bed sloped to one side, the tv kept going out, and the a.c. was way too noisy. couldn't sleep. bar is way over priced for the service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Service

Posted May 23, 2017
Pros: Clean and comfortable. Pool was nice.
Cons: Hire more staff and fix the electronic keys!
Location: We were here for graduation so it was just right for us.
Restaurant service was terrible. One server for three rooms. Food was very good but not much variety. Never did find out if the main restaurant was open. Had to have my room key replaced every time we left the room.
1 out of 5
by A verified traveler

Horrible Experience

Posted May 22, 2017
Requested for room to be clean on my second day and never got done. Additionally there were several roaches that we had to report. My family and I were in discomfort.
Comment from Hotel Management
May 25, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us recently and for taking the time to share your experience. I sincerely apologize that we fell short of your expectations. I do hope that you will provide us another opportunity to welcome you back in the near future. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Comfortable beds.

Posted May 12, 2017
Denny's half mile away. Jacuzzi didn't have jets working but was nice anyway. Only two towels in bathroom. Would be nice to have at least three. Very Comfortable beds
Comment from Hotel Management
May 12, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us recently and for taking a moment to share your recent experience. I am glad that you found our beds comfortable allowing you to feel well rested. I am sorry that the Jacuzzi tub jets were not working. Thank you for bringing this to our attention. We are all looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
by A verified traveler

The staff were great

Posted May 11, 2017
Everyone was so nice From check-in to the food servers
Comment from Hotel Management
May 24, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking a moment to provide valuable feedback. I am delighted that you enjoyed the hospitality provided by our associates. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Arrowhead, CA

Overnight, comfortable rooms with room to move.

Posted May 11, 2017
Pros: It was not crowded at all. Staff were pleasant. Location was good for my business. Rooms were good sized.
Cons: The love seat couch in the room was terrible.
Location: It is Van Nuys, good location for me as I was visiting someone in the area.
Great location if looking for Van Nuys. The hotel was quite nice, just as shown on website. The hotel shows its age in all aspects but it also shows "pride of ownership". It is certainly dated but it has the ambiance of airport history and room to roam. The entrance, lobby, and rooms are all of that larger size of a nice hotel from yesteryear. If the location is right for you and you like or don't mind being at a private airport site (with some plane noise definitely, but not after midnight (at least not that I noticed), it is quite nice, give it a try. I booked for the location and from online it looked classier than the budget hotels of the area. I was right; I recommend but you have to accept that it shows its age.
Comment from Hotel Management
May 24, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking the time to provide us with constructive feedback. I am delighted that you enjoyed your visit as well as the ambiance of our hotel. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Great location and great staff!

Posted May 8, 2017
Hotel is a bit dated but the rooms are clean and the staff is excellent. Also good value for the area. Will definitely stay there again.
Comment from Hotel Management
May 10, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for taking a moment to tell us about your experience. I am delighted that you found our associates to be extremely hospitable. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
3 out of 5
by A verified traveler

Adequate, but nothing more!

Posted Apr 26, 2017
Pros: Onsite restaurants
Cons: Bathroom was dismal. Not enough water pressure to remove soap due to low volume shower head.
Location: Not a great part of town, but good security
Staff wS friendly and helpful. Parking was secure. Pool looked nice. Onsite restaurants were good. Beds and lining were average. Bathroom was poor- no shower water pressure, no working bathroom fan. Black mold on the bathroom ceiling.
Comment from Hotel Management
May 2, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us and for sharing valuable feedback on your experience. I am delighted that you found our staff to be friendly and helpful. I sincerely apologize that the water pressure, and cleanliness of the bathroom ceiling fell short of your expectations. We are looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 26, 2017
Awesome !!!!! Great hotel highly recommend for anyone to stay at the aietek
Comment from Hotel Management
May 2, 2017 by Sean, Hotel Management
Dear Valued Guest, Thank you for staying with us recently. I am delighted that we exceeded your expectations. We are all looking forward to welcoming you back on your next visit to the Los Angeles area. Warm regards, Sean Olivier Director of Rooms