Ratings based on 917 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Very nice hotel

Posted May 26, 2017
Quaint, super friendly staff. Highly recommend it. Restaurant and bar are excellent as well
5 out of 5
Recommended
for Everyone
by A verified traveler from Rome

Very nice and easy to access hotel. We arrived

Posted Apr 17, 2017
Very nice and easy to access hotel. We arrived Very late and they still had more than enough staff on hand to accommodate. That part of Beverly Hills goes to sleep early so do not plan on arriving late and eating anywhere other than the grocery store which closes at 1am.
2 out of 5
by A verified traveler

Location is good

Posted Apr 14, 2017
Location other thing is less then normal. VIP ACESS IS JUST A LOGO NOTHING MORE. Staff in check in and even check out is bad Not help ful Thank you for bad services
2 out of 5
by A verified traveler from palm beach

Rooms are small and look like prison cells

Posted Apr 14, 2017
Pros: convenient
Cons: get rid of the covered window on the bathroom door and the hidden stripes in the window
Location: great location to all things that matter in bev hills
the rooms are small and remind one of being in a prison because of the hidden stripes in the white paint. This along with the little window in the bathroom facing the room is why.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Nice hotel with lots of history. Clean rooms and would like the beds / pillows to be a bid more comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Overall great experience!

Posted Apr 1, 2017
This hotel surprised me, I booked last minute and was't expecting much. The staff was amazing, the hotel itself was super cute and in a great location. The only thing is the rooms are not all connected to the hotel but still the room was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great w a kid

Posted Mar 27, 2017
They have these iPad docks in room, which was great to watch movies on for the kids. The pool was clean and we swam- all was nice and quiet
Comment from Hotel Management
Mar 27, 2017 by Tom C., Hotel Management
Thank you so much for your recent stay with us and for taking the time to provide us with this wonderful feedback. We are delighted that you enjoyed our in room technology and relaxing pool scene! Our property is a wonderful option for traveling families and we are thrilled that you joined us. All of us here truly appreciate your feedback. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to beach and restaurants

Posted Mar 19, 2017
Pros: Had everything you would need. Very comfortable and staff was great!
Location: Shopping and beaches
Great hotel. Perfect area to walk to restaurants and short ride to beaches
Comment from Hotel Management
Mar 20, 2017 by Tom C., Hotel Management
Thank you for your recent stay with us and your great comments about your experience. We do have a wonderful location here just steps to Rodeo Drive shopping and dining so we are thrilled that you enjoyed. We are very excited that you shared such great feedback about the service you received while on property as taking great care of our guests is our top priority. Thank you again and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice close to the heart of Beverly Hills!

Posted Mar 10, 2017
I felt I was in a 5 star hotel. The Staff was wonderful and everything in the room was great, I would stay again.
Comment from Hotel Management
Mar 20, 2017 by Tom C., Hotel Management
Thank you so much for your recent stay with us and for taking the time to provide us with this great feedback! We are delighted that you enjoyed your time with us and were provided with a positive service experience by our staff. Please come back and see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay, great location, but 2 negative points!

Posted Mar 6, 2017
Good: Nice, courteous staff Fantastic location Modern, hip decor Bad points: Extremely high rate for valet parking only. No other parking options for over night. High resort fee.
Comment from Hotel Management
Mar 20, 2017 by Tom C., Hotel Management
Thank you for your recent stay with us and your feedback. We are thrilled that you felt well served by the staff and enjoyed our wonderful Beverly Hills location. While we do charge for parking, our rates are comparable or below the competing properties in our market and we hope that the service our valet team provides along with the protection of your vehicle is well worth the fee. We also bundle many of the services, such as wifi, into our resort fee. We find that this is a more convenient and affordable option for our guests rather than charging per service as many competing properties do. I do hope that you will return to stay with us again soon!